Side by side
AceCX vs uContact
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidiPhone
AceCX offers broad channel coverage, routing, integrations, and mobile or browser access. Compare seat minimums and trial allowances with your team size before choosing a plan.
Visit AceCX Paid WebiPhoneAndroid
uContact covers voice campaigns, routing, digital channels, and workforce functions in two paid plans. Compare Voice and Omni based on whether you need the unified inbox and workforce management.
Visit uContactThe facts
| AceCX | uContact | |
|---|---|---|
| Free plan | A free trial | No |
| Open source | Not published | Not published |
| Runs on | Android, iPhone | Web, iPhone, Android |
| Lowest paid plan | Starter: $9.99 per user a month | See the plans |
| Plans published | 4 | 2 |
| Maker | Not published | uContact |
| Website | acepeak.com | net2phone.com |
| On call center software | #53 of 122 | #57 of 122 |
AceCX: what it does well
- Covers voice, SMS, chat, and social channels
- Cross-channel interaction history for agents
- Skills routing by language and intent
- Includes major CRM integrations
- 14-day trial has no feature lockouts
What to know first
- No free plan
- Trial limits calls and SMS segments
- Professional requires three seats
- Enterprise requires ten seats
uContact: what it does well
- Inbound and outbound calling tools
- Interactive voice response and auto dialers
- Omnichannel unified inbox on Omni
- Workforce management available
- HIPAA compliance support listed
What to know first
- No free plan
- Pricing uses a 36-month term agreement
- Omni costs more than Voice
- Paid from $59.99 per user monthly
Alternatives to AceCX Alternatives to uContact The whole list