Freedom251 › Call Center Software
HoduCC
by HoduCC
What HoduCC is
HoduCC is contact center software that combines voice and digital customer channels in one system. It supports web chat, email, SMS, WhatsApp, video, social media, Telegram, and Zalo, alongside voice. Deployment options include cloud, on-premise, and hybrid installations, with single-tenant or multi-tenant configurations. Dialing modes include predictive, progressive, power, preview, automatic, and manual. Skills-based routing, IVR, call recording, and live whisper, coaching, and barge-in monitoring support contact-center supervision. AI tools cover interaction scoring, categorization, summaries, sentiment analysis, voice transcription, chatbots, and agent assistance. Browser calling is available through a built-in WebRTC softphone, without extra desk hardware. Integrations named by the maker include Salesforce, Zoho, Zendesk, and Freshdesk, while WebPhone and Click-2-Call APIs connect other applications. HoduCC is licensed software with quotes based on deployment, seats, channels, and integrations. HoduSoft is headquartered in Ahmedabad, India, and was founded in 2015.
Who it suits
HoduCC is presented for enterprise contact centers, BPOs, MSPs, ISPs, and ITSPs. It suits organizations needing multiple communication channels, configurable deployment, dialers, supervision, and AI assistance.
What it does well
- Combines voice and numerous digital channels
- Supports cloud, on-premise, and hybrid deployment
- Includes multiple dialing modes
- Provides browser calling through WebRTC
- Offers named CRM and help-desk integrations
What to know first
- No free plan
- Pricing is available only by quote
- Quotes vary by deployment, seats, channels, and integrations
- Support details specify dedicated account management for enterprise deployments
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| HoduCC | Licensed software · Quote scoped to deployment, seats, channels and integrations | On request |
As hodusoft.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
HoduCC brings broad channel coverage, dialing, supervision, and AI functions into a licensed contact-center platform. Its quote-based pricing and enterprise-oriented positioning mean buyers must scope deployment and usage requirements before choosing it.
Facts from HoduCC's own pages
- AI
- HoduCC’s AI features include interaction scoring, categorization, summarization, sentiment analysis, voice transcription and chatbots. · hodusoft.com, 12 Oct 2026
- Company
- HoduSoft says it is headquartered in Ahmedabad, Gujarat, India, and describes its communication software work as spanning more than 10 years. · hodusoft.com, 12 Oct 2026
- Deployment
- It supports cloud, on-premise and hybrid deployment, with single-tenant and multi-tenant options. · hodusoft.com, 12 Oct 2026
- Dialers
- Its dialing modes include predictive, progressive, power, preview, auto and manual dialing. · hodusoft.com, 12 Oct 2026
- Founded
- 2015 · hodusoft.com, 4 Oct 2026
- Free plan
- No · hodusoft.com, 23 Sept 2026
- Headquarters
- Ahmedabad, Gujarat, India · hodusoft.com, 4 Oct 2026
- Integrations
- The product page names Salesforce, Zoho, Zendesk and Freshdesk integrations, and describes WebPhone and Click-2-Call APIs for other applications. · hodusoft.com, 12 Oct 2026
- Intended users
- HoduCC is presented for enterprise contact centers, BPOs, MSPs, ISPs and ITSPs. · hodusoft.com, 12 Oct 2026
- Outbound dialer
- Yes · hodusoft.com, 23 Sept 2026
- Pricing basis
- HoduSoft describes HoduCC as licensed software and says quotes depend on deployment type, seat count, channels and integrations. · hodusoft.com, 12 Oct 2026
- Product
- HoduCC is contact center software that brings voice, messaging, email, video and social channels into one platform. · hodusoft.com, 12 Oct 2026
- Remote agents
- Agents can make and receive calls in a browser using the built-in WebRTC softphone, without additional hardware or desk phones. · hodusoft.com, 12 Oct 2026
- Routing and monitoring
- Features include skills-based routing, IVR, call recording, and live whisper, coaching and barge-in monitoring. · hodusoft.com, 12 Oct 2026
- Security
- HoduSoft’s site displays ISO 27001:2022 and ISO 9001:2015 certifications. · hodusoft.com, 12 Oct 2026
- Support
- The UK product page says support is available through a portal, email and phone, with dedicated account management for enterprise deployments. · hodusoft.com, 12 Oct 2026
- Workforce management
- Yes · hodusoft.com, 23 Sept 2026
Where HoduCC stands on Freedom251
- Call Center Software#59 of 122
- Omnichannel Contact Center Software#20 of 36