DialPhone Contact Center brings voice, digital channels, and workforce engagement tools into one platform for customer service operations. It supports inbound calls and outbound dialing, with automatic call distribution, skill-based routing, priority queues, and callbacks for callers waiting in a queue. Alongside voice, supported channels include SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages, and X. Its Smart Virtual Concierge handles routine inquiries in English, Spanish, or French and can transfer unresolved requests to a human agent with a summary. AI Quality Management scores interactions against custom criteria after they end. The service lists 17 integrations, including Salesforce, HubSpot, Zendesk, and Google Calendar, plus an open REST API on every plan. Annual billing is listed at 65.00 USD per month for Standard, 95.00 USD per month for Professional, and 145.00 USD per month for Elite; Enterprise pricing is custom. A paid pilot is required to evaluate the contact center on real agent traffic.
Who it is for
DialPhone identifies mid-market support teams, BPO operators, remote-first call centers, ecommerce and retail, healthcare patient access, and financial services as users. It suits teams seeking voice and digital channels in one contact center.
What is good
- Routes calls by agent skills and queue priority.
- Supports voice and more than 20 digital channels.
- Concierge handles routine inquiries in three languages.
- REST API is available on every plan.
What to know first
- Pricing is listed with annual billing.
- Evaluating real agent traffic requires a paid pilot.
- Enterprise pricing is custom.
Verdict
DialPhone combines multi-channel contact handling with routing, AI tools, and workforce features. The listed plan prices use annual billing, and real-traffic evaluation requires a paid pilot.
DialPhone Contact Center plans and pricing
All plansCompared on call center software
- Inbound calling
- Yes
- Outbound dialer
- Yes
- IVR builder
- Yes
