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DialPhone Contact Center
What DialPhone Contact Center is
DialPhone Contact Center brings voice, digital channels, and workforce engagement tools into one platform for customer service operations. It supports inbound calls and outbound dialing, with automatic call distribution, skill-based routing, priority queues, and callbacks for callers waiting in a queue. Alongside voice, supported channels include SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages, and X. Its Smart Virtual Concierge handles routine inquiries in English, Spanish, or French and can transfer unresolved requests to a human agent with a summary. AI Quality Management scores interactions against custom criteria after they end. The service lists 17 integrations, including Salesforce, HubSpot, Zendesk, and Google Calendar, plus an open REST API on every plan. Annual billing is listed at $65 a month for Standard, $95 a month for Professional, and $145 a month for Elite; Enterprise pricing is custom. A paid pilot is required to evaluate the contact center on real agent traffic.
Who it suits
DialPhone identifies mid-market support teams, BPO operators, remote-first call centers, ecommerce and retail, healthcare patient access, and financial services as users. It suits teams seeking voice and digital channels in one contact center.
What it does well
- Routes calls by agent skills and queue priority.
- Supports voice and more than 20 digital channels.
- Concierge handles routine inquiries in three languages.
- REST API is available on every plan.
What to know first
- Pricing is listed with annual billing.
- Evaluating real agent traffic requires a paid pilot.
- Enterprise pricing is custom.
Limits
Standard is listed at $65 a month with annual billing and supports up to 250 agents per tenant. Professional supports up to 1,000 agents, and Elite up to 2,500; Enterprise pricing is custom.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Elite | per user/month · Professional features · AI Workforce Management · forecasting · scheduling · adherence · supervisor analytics · speech and sentiment analytics · up to 2,500 agents | $145 a month |
| Standard | per user/month · omnichannel routing across 20+ channels · screen recording · unified agent desktop · up to 250 agents | $65 a month |
| Professional | per user/month · Standard features · AI Quality Management · real-time Agent Assist · Smart Virtual Concierge · predictive/progressive/preview dialers · up to 1,000 agents | $95 a month |
| Enterprise | custom · 30+ channels · advanced feedback management · custom workflows | On request |
As dialphone.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the DialPhone Contact Center website.
- Request pricing or ask DialPhone about a paid pilot.
- Select a plan; listed plans use annual billing, while Enterprise is custom.
- Access the service on Android, iOS, macOS, web, or Windows, or connect through the API.
Verdict
DialPhone combines multi-channel contact handling with routing, AI tools, and workforce features. The listed plan prices use annual billing, and real-traffic evaluation requires a paid pilot.
Questions
Does DialPhone Contact Center have a free plan or trial?
No free plan or free trial is listed. DialPhone directs customers to request a paid pilot to evaluate the contact center on real agent traffic.
How much does DialPhone Contact Center cost?
Standard is $65 a month, Professional is $95 a month, and Elite is $145 a month, all with annual billing. Enterprise pricing is custom.
Which platforms does it support?
DialPhone lists Android, iOS, macOS, web, Windows, and API access.
What does the Smart Virtual Concierge do?
It handles routine inquiries in English, Spanish, or French. It can transfer unresolved requests to a human agent with a summary.
Who makes DialPhone Contact Center?
The product is offered by DialPhone.
Facts from DialPhone Contact Center's own pages
- Agent desktop
- The product provides a unified agent desktop with customer context across channels. · dialphone.com, 15 Oct 2026
- AI quality
- AI Quality Management scores 100% of interactions against custom criteria after each interaction ends. · dialphone.com, 1 Oct 2026
- AI receptionist
- The AI receptionist answers calls, identifies intent, routes callers, books appointments and sends follow-up texts after hours. · dialphone.com, 15 Oct 2026
- API
- An open REST API is available on every plan, with basic access on Basic, full access on Professional and full access with priority support on Enterprise. · dialphone.com, 1 Oct 2026
- Capterra pricing listing
- Capterra lists DialPhone pricing starting at $24.00 per month and describes a free trial. · capterra.com, 15 Oct 2026
- Channels
- Supported channels include voice, SMS, email, web chat, WhatsApp, Instagram, Messenger, Apple Messages and X. · dialphone.com, 1 Oct 2026
- Cloud hosting
- The contact-center page says DialPhone runs on AWS with multi-region failover and residency options in the US, EU, UK, Australia and Canada. · dialphone.com, 15 Oct 2026
- Company founding claim
- DialPhone’s corporate history page says the business was founded in 2014 in Belmont, California. · dialphone.ai, 15 Oct 2026
- Company headquarters
- DialPhone’s About page gives its registered office as Level 7, Suite C, World Trust Tower, Central, Hong Kong 999077. · dialphone.com, 15 Oct 2026
- Company legal entity
- DialPhone’s privacy policy identifies DialPhone Ltd. as the operator of the platform. · dialphone.com, 15 Oct 2026
- Compliance
- DialPhone says it is HIPAA-ready with a BAA, supports GDPR data-residency controls, and provides FINRA and PCI-DSS controls for regulated workloads. · dialphone.com, 15 Oct 2026
- Contact-center trial limit
- Contact center is a separate SKU starting at $65 per user per month, and DialPhone directs customers to request a paid pilot to evaluate it on real agent traffic. · dialphone.com, 1 Oct 2026
- Data use
- DialPhone states that customer data is never used to train public AI models. · dialphone.com, 1 Oct 2026
- Dialers
- Professional includes predictive, progressive and preview dialers plus local-presence dialing. · dialphone.com, 15 Oct 2026
- DPA security terms
- The DPA specifies TLS 1.3, AES-256-GCM, SSO, MFA, annual penetration testing, a bug-bounty program, a 24-hour detection target and 72-hour breach notification. · dialphone.com, 15 Oct 2026
- Inbound calling
- Yes · dialphone.com, 23 Sept 2026
- Integration limit
- DialPhone says its native integration catalogue is smaller than larger platforms such as RingCentral, so niche-tool users may need Zapier or the API. · dialphone.com, 15 Oct 2026
- Integrations
- The contact-center page lists more than 50 native integrations, including Salesforce Service Cloud, Zendesk, ServiceNow, HubSpot Service Hub, Intercom, Freshdesk and Kustomer. · dialphone.com, 15 Oct 2026
- IVR builder
- Yes · dialphone.com, 23 Sept 2026
- Licence
- The public pages describe DialPhone as a hosted cloud service and do not publish an open-source licence. · dialphone.com, 15 Oct 2026
- LinkedIn company size
- LinkedIn lists Dialphone as a telecommunications company with 501–1,000 employees. · linkedin.com, 15 Oct 2026
- LinkedIn company status
- LinkedIn describes Dialphone as a public company founded in 2020. · linkedin.com, 15 Oct 2026
- LinkedIn product scope
- LinkedIn describes the company as offering UCaaS, CCaaS, cloud VoIP, SMS, video, team chat, online fax, omnichannel communication and AI receptionist and voice-agent functions. · linkedin.com, 15 Oct 2026
- Notable news
- LinkedIn announced DialPhone’s attendance at Capacity Europe 2026 in London on October 13–15, 2026. · linkedin.com, 15 Oct 2026
Where DialPhone Contact Center stands on Freedom251
- Call Center Software#56 of 122
- Online fax services#48 of 102