Side by side
uContact vs Ytel Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid WebiPhoneAndroid
uContact covers voice campaigns, routing, digital channels, and workforce functions in two paid plans. Compare Voice and Omni based on whether you need the unified inbox and workforce management.
Visit uContact Paid APIMacWeb+1
Ytel Contact Center brings dialing, routing, monitoring, APIs and digital channels into one cloud service. Review network requirements and usage-based charges before requesting pricing.
Visit Ytel Contact CenterThe facts
| uContact | Ytel Contact Center | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Web, iPhone, Android | API, Mac, Web, Windows |
| Lowest paid plan | See the plans | Free or on request |
| Plans published | 2 | 1 |
| Maker | uContact | Ytel Contact Center |
| Website | net2phone.com | ytel.com |
| On call center software | #57 of 122 | #61 of 122 |
uContact: what it does well
- Inbound and outbound calling tools
- Interactive voice response and auto dialers
- Omnichannel unified inbox on Omni
- Workforce management available
- HIPAA compliance support listed
What to know first
- No free plan
- Pricing uses a 36-month term agreement
- Omni costs more than Voice
- Paid from $59.99 per user monthly
Ytel Contact Center: what it does well
- Inbound routing supports IVRs, queues and voicemail
- Parallel and predictive dialing options
- Integrates with over 100 CRMs
- Browser webphone needs no softphone download
- Live monitoring and real-time reporting
What to know first
- Pricing requires contacting Ytel
- Platform fee applies in addition to agent licenses
- SMS or Branded Calls may add usage charges
- ChromeOS is no longer supported
Alternatives to uContact Alternatives to Ytel Contact Center The whole list