Freedom251 › Contact Center Payments Software
VCC Live
What VCC Live is
VCC Live is a cloud contact center platform for managing customer communications across phone, text, email, chat, and social messaging. It supports inbound and outbound calls, IVR, automatic dialing, call routing, queues, and call recording, with supervisor tools for contact center operations. The maker highlights sales, customer service, debt collection, and BPO use cases. Its plans are priced per seat per month: Essentials is $50 a month, Advanced is $67 a month, and Multichannel and Enterprise are each $90 a month. Features vary by plan, from voice and call management to chat, email automation, ticketing, and SMS automation. VCC Live lists integrations including Salesforce, HubSpot, Looker, DocuSign, Dialogflow, Zapier, Messenger, and WhatsApp, plus a REST-compatible Database API, webhooks, a JavaScript SDK, and IVR API options. It is available on Android, web, and Windows, and through an API. The pricing page gives conflicting minimum license counts: 10 user licenses and 20 licenses.
Who it suits
VCC Live suits contact centers handling calls and other customer channels, including teams in sales, service, debt collection, and BPO. Its listed security controls and APIs may also suit organizations with integration and access-management requirements.
What it does well
- Handles inbound and outbound calls, IVR, and call recording.
- Supports voice, text, email, chat, and social messaging.
- Lists integrations with Salesforce, HubSpot, and WhatsApp.
- Offers APIs, webhooks, and a JavaScript SDK.
- Lists 24/7 support with the Enterprise package.
What to know first
- No free plan is listed.
- Available from at least 10 licenses; another page says 20.
- Plans cost 50.00–$90 per seat per month.
- Some Advanced features are available on demand.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essentials | PER SEAT / MONTH · Voice; outbound and inbound calls; project management; automatic dialers; call distribution and queues; call recording | $50 a month |
| Advanced | PER SEAT / MONTH · Essentials plus IVR, quality and team management, Database API, real-time metrics and wallboards; some features on demand | $67 a month |
| Multichannel | PER SEAT / MONTH · All channels; chat apps and social media integration; live chat, email automation, ticketing and SMS automation | $90 a month |
| Enterprise | PER SEAT / MONTH · All channels; extra security; VCC Pay; PCI DSS certification; 24/7 support; SSO; tailored package | $90 a month |
As vcc.live lists them, read 5 Oct 2026. The maker's own page has the final word.
Verdict
VCC Live brings calling, multichannel messaging, and contact center tools into a cloud platform, with plans that add capabilities at higher per-seat prices. Check the conflicting minimum license counts before choosing a package.
Facts from VCC Live's own pages
- Access controls
- Security options include two-factor authentication, OAuth 2.0 single sign-on and IP address filtering. · vcc.live, 5 Oct 2026
- AI data handling
- The maker says transcription engines process customer data without using it for model training and recordings and transcripts are deleted after the customer-set retention period. · vcc.live, 5 Oct 2026
- APIs
- VCC Live provides a REST-compatible Database API and describes webhooks, JavaScript SDK and IVR API integration options. · vcc.live, 5 Oct 2026
- Capabilities
- The platform supports inbound and outbound phone calls, IVR, automatic dialers, call routing, queues and call recording. · vcc.live, 5 Oct 2026
- Channels
- Its multichannel offering includes voice, text, email, chat and social messaging channels. · vcc.live, 5 Oct 2026
- Encryption
- The maker says server data is encrypted with AES-256 and client exchanges use HTTPS/WSS with TLS 1.2 or higher. · vcc.live, 5 Oct 2026
- Free plan
- No · vcc.live, 23 Sept 2026
- Headquarters
- Budapest, Hungary · vcc.live, 28 Sept 2026
- Integrations
- The maker lists Salesforce, HubSpot, Looker, DocuSign, Dialogflow, Zapier, Messenger and WhatsApp integrations. · vcc.live, 5 Oct 2026
- Intended users
- The maker presents VCC Live for contact centers and highlights sales, customer service, debt collection and BPO use cases. · vcc.live, 5 Oct 2026
- Minimum licenses
- The pricing page says VCC Live is available from at least 10 user licenses and also describes 20 licenses as its minimum package, so the page gives conflicting minimums. · vcc.live, 5 Oct 2026
- Outbound dialer
- Yes · vcc.live, 23 Sept 2026
- Product
- VCC Live describes itself as an AI-powered cloud contact center platform for managing customer communications. · vcc.live, 5 Oct 2026
- Security certifications
- The company says it maintains ISO 27001:2022 and ISO 22301:2019 certifications and is PCI DSS certified and SOC 2 Type II certified. · vcc.live, 5 Oct 2026
- Support
- The Enterprise package includes 24/7 support, and the maker lists phone and email support among its service features. · vcc.live, 5 Oct 2026
Where VCC Live stands on Freedom251
- Contact Center Payments Software#4 of 10
- Call Center Software#63 of 122
- Contact Center as a Service - Enterprise Software#17 of 26
- Call & Contact Center Software#19 of 29
- Omnichannel Contact Center Software#26 of 36
- Contact Center Software#29 of 38