Side by side

DialPhone Contact Center vs Vocalcom Hermes360

Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

DialPhone Contact Center

Free trial AndroidAPIiPhone+3

DialPhone combines multi-channel contact handling with routing, AI tools, and workforce features. The listed plan prices use annual billing, and real-traffic evaluation requires a paid pilot.

Visit DialPhone Contact Center

Vocalcom Hermes360

Paid APISelf-hostedWeb

Hermes360 brings channel handling, call routing, reporting, and quality tools into a contact center solution. Buyers will need to contact Vocalcom for pricing and can request a personalized demo.

Visit Vocalcom Hermes360

The facts

	DialPhone Contact Center	Vocalcom Hermes360
Free plan	A free trial	Not published
Open source	Not published	Not published
Runs on	Android, API, iPhone, Mac, Web, Windows	API, Self-hosted, Web
Lowest paid plan	Standard: $65 per user a month	Free or on request
Plans published	4	1
Maker	Not published	Not published
Website	dialphone.com	vocalcom.com
On call center software	#56 of 122	#60 of 122

DialPhone Contact Center: what it does well

Routes calls by agent skills and queue priority.
Supports voice and more than 20 digital channels.
Concierge handles routine inquiries in three languages.
REST API is available on every plan.

What to know first

Pricing is listed with annual billing.
Evaluating real agent traffic requires a paid pilot.
Enterprise pricing is custom.

Vocalcom Hermes360: what it does well

Handles voice, email, SMS, chat, and social media.
Includes inbound and outbound call management.
Offers real-time dashboards and reporting.
Supports several named CRM connectors and open APIs.
Available as cloud or on-premise deployment.

What to know first

Pricing is available on request, not listed.
A demo request asks for company and seat details.

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