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No. 14 of 126 ·Call Center Software

Zoom Contact Center

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Freedom report

One barScore 6.4

  • Free tierNo free tier on record
  • Open codeNo open-source code on record
  • Runs widely0 of 6 device platforms
  • DocumentedPlans, terms and facts published

Zoom Contact Center is ranked #14 of 126 in call center software on Freedom251. There is no free plan.

Zoom Contact Center plans and pricing

All plans
Essentials Contact Center Not published Inbound channels: voice, video, chat, and SMS · Flow Editor and IVR · Real-time transcription · Agent CTI integration zoom.com · 23 Sept 2026
Essentials Contact Center Not published Inbound channels: voice, video, chat, and SMS · Flow Editor and IVR · Real-time transcription · Agent CTI integration zoom.com · 23 Sept 2026
Premium Contact Center Not published All Essentials features · Email and social channels · Progressive and preview outbound dialers · Cobrowse zoom.com · 23 Sept 2026
Premium Contact Center Not published All Essentials features · Email and social channels · Progressive and preview outbound dialers · Cobrowse zoom.com · 23 Sept 2026
Elite Contact Center Not published All Premium features · AI Expert Assist · Advanced Quality Management · Workforce Management zoom.com · 23 Sept 2026
Elite Contact Center Not published All Premium features · AI Expert Assist · Advanced Quality Management · Workforce Management zoom.com · 23 Sept 2026

Compared on call center software

Free plan
No
Inbound calling
Yes
Outbound dialer
Yes
IVR builder
Yes
Digital channel scope
omnichannel
Workforce management
Yes

Best Zoom Contact Center alternatives

See all 20
Two bars Freshcaller Free tier No. 1$15/mo7.9 Two bars C-Zentrix Contact Center Free tier No. 2Free7.0 Two bars CallHub Free tier No. 3$0.05/mo7.0 One bar Genesys Cloud CX Paid plans No. 4$75/mo6.9 One bar Amazon Connect Paid plans No. 5—6.8 One bar 8x8 Contact Center Paid plans No. 6—6.8