Huawei Cloud Customer Engagement Center is ranked #54 of 126 in call center software on Freedom251, made by Huawei Cloud Customer Engagement Center (Huawei Base, Shenzhen, China). There is no free plan.

Huawei Cloud Customer Engagement Center plans and pricing

All plans

Basic Agent Not published Inbound voice calls · Routing and queuing · Voice recording · Softphone · Contact management · Manual outbound calls huaweicloud.com · 22 Sept 2026

Professional Agent Not published All Basic Agent functions · Automatic outbound calls huaweicloud.com · 22 Sept 2026

Versatile Agent Not published All Basic Agent functions · All Professional Agent functions · Web chats · Social media agents huaweicloud.com · 22 Sept 2026

Compared on call center software

Free plan: No
Inbound calling: Yes
Outbound dialer: Yes
IVR builder: Yes
Digital channel scope: omnichannel

Best Huawei Cloud Customer Engagement Center alternatives

See all 20

Two bars Freshcaller Free tier No. 1$15/mo7.9 Two bars C-Zentrix Contact Center Free tier No. 2Free7.0 Two bars CallHub Free tier No. 3$0.05/mo7.0 One bar Genesys Cloud CX Paid plans No. 4$75/mo6.9 One bar Amazon Connect Paid plans No. 5—6.8 One bar 8x8 Contact Center Paid plans No. 6—6.8