Freedom251 › Call Center Software
Huawei Cloud Customer Engagement Center
Visit Huawei Cloud Customer Engagement Center Alternatives Pricing
What Huawei Cloud Customer Engagement Center is
Huawei Cloud Customer Engagement Center is a paid, cloud-based contact center service for enterprises. It supports inbound voice, outbound dialing, IVR creation, and omnichannel engagement through voice, video, web chat, and social media agents. Administrators can design IVR flows and intelligent robots with drag-and-drop pages, natural-language training, knowledge graphs, and a knowledge base. Basic Agent costs $80 a month, billed from $80 per agent/month, and includes inbound calls, routing and queuing, recording, IVR channels equal to agent count, and manual outbound calls. Professional Agent costs $120 a month, billed from $120 per agent/month, adding automatic outbound calls. Versatile Agent costs $140 a month, billed from $140 per agent/month, adding web chats and social media agents. REST interfaces cover voice and video controls, agent information, chats, campaigns, operations data, call records, and recordings. Browser configuration requires Google Chrome 80 or later. Huawei describes encrypted transmission, access controls, logs, firewalls, and attack defenses.
Who it suits
CEC is intended for enterprise call centers needing voice, outbound, or full-service operations. Its plans suit organizations choosing between manual calling, automatic dialing, and digital agent channels.
What it does well
- Inbound and outbound contact-center functions
- Visual IVR and robot configuration
- Voice, video, chat, and social channels
- REST interfaces for operations and records
- Free trial and implementation consultation
What to know first
- No free plan
- Network connection costs may also apply
- Trial numbers unavailable for commercial use
- Enterprise access codes must use SIP
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic Agent | From $80 per agent/month; CEC billing is pay-per-use · Voice inbound calls · routing and queuing · recording · IVR channels equal to agent count · manual outbound calls | $80 a month |
| Professional Agent | From $120 per agent/month; CEC billing is pay-per-use · Basic Agent functions · automatic outbound calls | $120 a month |
| Versatile Agent | From $140 per agent/month; CEC billing is pay-per-use · Basic and Professional Agent functions · web chats · social media agents | $140 a month |
As huaweicloud.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
CEC provides enterprise contact-center functions with progressively broader agent and digital-channel plans. Buyers should account for pay-per-use billing and possible network charges alongside the listed plan rates.
Facts from Huawei Cloud Customer Engagement Center's own pages
- Billing
- Huawei documents pay-per-use monthly billing by agent for agent products and by channel count for chatbot products; network connection costs may also apply. · support.huaweicloud.com, 11 Oct 2026
- Channels
- CEC offers voice, video, web chat, and social media agent capabilities across its product offerings. · huaweicloud.com, 11 Oct 2026
- Development
- The documentation specifies Google Chrome 80 or later for browser-based configuration and says some functions can be integrated using JavaScript. · support.huaweicloud.com, 11 Oct 2026
- Digital channel scope
- omnichannel · huaweicloud.com, 22 Sept 2026
- Founded
- 1987 · huaweicloud.com, 19 Oct 2026
- Free plan
- No · huaweicloud.com, 22 Sept 2026
- Headquarters
- Huawei Base, Shenzhen, China · huaweicloud.com, 19 Oct 2026
- Inbound calling
- Yes · huaweicloud.com, 22 Sept 2026
- Integrations
- CEC exposes RESTful interfaces for voice and video controls, agent information, mobile agent calls, web chat, outbound campaigns, operations data, call records, and recordings. · support.huaweicloud.com, 11 Oct 2026
- Intended users
- Huawei describes CEC offerings for enterprise call centers focused on voice, outbound calling, or full-service operations. · huaweicloud.com, 11 Oct 2026
- IVR and robots
- Administrators can configure IVR flows and intelligent robots using a visual page with drag-and-drop flows, NLP training, knowledge graphs, and a knowledge base. · huaweicloud.com, 11 Oct 2026
- IVR builder
- Yes · huaweicloud.com, 22 Sept 2026
- Notable limits
- Commercial use makes trial numbers unavailable, and applying to connect an enterprise-owned access code is supported only for codes that use SIP. · support.huaweicloud.com, 11 Oct 2026
- Outbound calling
- The Professional Agent offering adds automatic outbound calls to Basic Agent functions. · huaweicloud.com, 11 Oct 2026
- Outbound dialer
- Yes · huaweicloud.com, 22 Sept 2026
- Product
- Huawei Cloud CEC provides cloud-based contact center services for enterprises, including agent and video services. · support.huaweicloud.com, 11 Oct 2026
- Reliability
- Huawei describes two-node and cluster deployments, process self-recovery, and traffic controls as CEC reliability mechanisms. · support.huaweicloud.com, 11 Oct 2026
- Security
- CEC describes encrypted data transmission, API authentication, business data isolation, user and administrator permission controls, operation logs, firewalls, and IP attack defenses. · support.huaweicloud.com, 11 Oct 2026
- Support
- The product page lists the CEC support email as [email protected] and gives 02160386968 for consultation. · huaweicloud.com, 11 Oct 2026
- Trial
- The product page says guests are welcome to try the service for free and offers a free one-to-one implementation consultation. · huaweicloud.com, 11 Oct 2026
Where Huawei Cloud Customer Engagement Center stands on Freedom251
- Call Center Software#35 of 122