RingCentral RingCX

Name: RingCentral RingCX
Price: 65 USD
Author: RingCentral RingCX

Paid APIMacWebWindows

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What RingCentral RingCX is

RingCentral RingCX is an AI-powered contact center for handling customer interactions through human and AI agents. A single license includes voice calls and more than 20 digital channels. AIR Pro lets teams create voice-first AI agents with natural-language prompts and automate tasks across voice, SMS, chat, and social. AVA Agent Assist supplies answers during live interactions, while AVA Supervisor Assist provides AI insights for supervisors. Contact center functions include inbound calling, outbound dialing, IVR building, workforce management, and campaign management with preview, progressive, predictive, and voice-broadcast dialers. Reporting includes more than 250 pre-built reports, custom dashboards, and call, chat, and screen recordings. RingCX connects to over 50 tools through open APIs, with listed integrations including Salesforce, Microsoft Dynamics 365, and Calabrio ONE. It requires a RingEX account and is integrated with RingEX in the RingCentral app. Pricing starts at $65/user/mo (annual), and there is no free plan. Each seat includes monthly IVR and outbound domestic minutes; unused minutes do not roll over.

Who it suits

It suits organizations managing customer interactions across voice and digital channels, with tools for agents, supervisors, and workforce management. A RingEX account is required.

What it does well

One license includes voice and 20+ digital channels
AI tools assist agents and supervisors
More than 250 pre-built reports
Campaign dialers include preview and predictive options
Connects to over 50 tools through open APIs

What to know first

No free plan
Requires a RingEX account
Unused monthly minutes do not roll over
Overages apply to included minutes

Limits

Each seat includes 2,000 IVR minutes and 4,000 outbound domestic minutes per month. Unused minutes do not roll over, and overages apply.

Plans

Plan	Billed and limits	Price
RingCX	Monthly pricing starts at $65 per user; the pricing page says annual payment saves up to 15%. · Unlimited minutes · voice and 20+ digital channels · core contact center features and AI tools	$65 a month

As ringcentral.com lists them, read 29 Sept 2026. The maker's own page has the final word.

Getting started

Open the RingCX website.
Set up or use a RingEX account, which RingCX requires.
Choose the RingCX plan, listed from $65/user/mo with annual billing.
Use RingCX through the web, macOS, Windows, or API platforms.
Contact the Support Center for RingCX product support.

Verdict

RingCX combines omnichannel interactions, AI assistance, workforce tools, and reporting in a contact center product. Consider the RingEX requirement and included-minute limits alongside its starting price of $65/user/mo (annual).

Questions

How much does RingCX cost?

The listed starting price is $65/user/mo with annual billing. RingCentral says annual payment saves up to 15%.

Does RingCX have a free plan?

No. RingCX is listed as a paid product with no free plan.

Which platforms support RingCX?

RingCX lists API, macOS, web, and Windows platforms.

Does RingCX require another RingCentral product?

Yes. RingCX requires a RingEX account and is integrated with RingEX in the RingCentral app.

Which integrations are listed?

RingCX connects to over 50 tools through open APIs. Listed integrations include Salesforce, Microsoft Dynamics 365, and Calabrio ONE.

What is included in a RingCX seat?