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Knowlarity Cloud Contact Center
What Knowlarity Cloud Contact Center is
Knowlarity Cloud Contact Center is a cloud service for tracking, monitoring, and analyzing calls in real time. It handles inbound and outbound calls with recording, queues, mute, hold, warm transfer, callbacks, voicemail, and IVR. Skill-based routing directs calls according to agent skills, while Sticky Agent can send repeat callers back to their previous agent. Knowlarity says the platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It runs on Android, iOS, and the web, with smartphone access described on its contact-center page. CRM integrations can expose recordings and create leads; Zoho Desk can create tickets and contacts from calls, while Zoho Recruit tracks call-based prospect performance. The service offers supervisor tools, 24x7 support, secured databases, and a free trial. Paid plans start at ₹1,999/mo, with additional listed monthly plans at 2999.00 INR and 3499.00 USD.
Who it suits
It suits businesses of varying sizes that need hosted inbound and outbound contact-center operations. Its routing, CRM, mobile, and Zoho features fit teams in areas such as e-commerce, food delivery, and edutech.
What it does well
- Handles inbound and outbound calls
- Includes skill-based routing and Sticky Agent
- Offers CRM and Zoho integrations
- Available on Android, iOS, and web
- Free trial available
What to know first
- No free plan
- Paid plans start at ₹1,999/mo
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Unlimited Contact Center Plan | Rs 1999/monthly · Cloud contact center · price per agent/month | ₹1,999 a month |
| Inbound & Contact Center | Rs 2999/monthly · Inbound contact center · price per agent/month | ₹2,999 a month |
| Inbound & Outbound Contact Center | Rs 3499/monthly · Inbound and outbound contact center · price per agent/month | ₹3,499 a month |
| Advance Plan | ₹16,800/year · 3-month call recording · 5 users · 10 channels · 1,200 free minutes/month · 30p/30 sec · 1 virtual number | ₹16,800 a year |
| Premium Plan | ₹34,200/year · 12-month call recording · 10 users · 20 channels · 5,000 free minutes/month · 20p/30 sec · 1 virtual number | ₹34,200 a year |
| Premium Plus Plan | ₹60,000/year · 12-month call recording · 20 users · 40 channels · 10,000 free minutes/month · 20p/30 sec · 2 virtual numbers | ₹60,000 a year |
| Inbound & Outbound Contact Center with lead management (Tentacle) | Connect with us for pricing · Customized plans available | On request |
As knowlarity.com lists them, read 15 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.knowlarity.com/products to explore the contact center.
- Start with the free trial or choose a paid monthly plan.
- Use the cloud-hosted service without adding infrastructure.
- Connect the contact center with an existing CRM if needed.
- Access the service through web, Android or iOS.
Verdict
Knowlarity provides cloud call handling with routing, recording, CRM connections, and mobile access. Its published plans begin at ₹1,999/mo, while the service also offers a free trial and 24x7 support.
Questions
Does Knowlarity offer a free plan or trial?
It has no free plan, but a free trial is available.
What does Knowlarity cost?
The pricing note says from ₹1,999/mo. Listed plans include Unlimited Contact Center Plan at ₹1,999 a month and Inbound & Contact Center at ₹2,999 a month.
Which platforms does it support?
Knowlarity lists Android, iOS and web, and describes smartphone access.
Can it integrate with CRM software?
Yes. It can integrate with existing CRM software. Zoho integrations include call recordings, lead creation from calls, Zoho Desk ticket and contact creation, and call-based prospect tracking in Zoho Recruit.
What call handling features are included?
Features include inbound and outbound recording, queues, mute, hold, warm transfer, callback, voicemail and IVR. It also supports skill-based routing and Sticky Agent routing.
Facts from Knowlarity Cloud Contact Center's own pages
- Analytics
- The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting. · knowlarity.com, 15 Oct 2026
- API documentation depth
- Knowlarity's help center documents REST APIs, API-key retrieval, debugging guidance and post-call hooks. · knowlaritycommunications.zohodesk.com, 15 Oct 2026
- API parameters
- The call API requires a Knowlarity number, agent number, customer number, caller ID and agent country code, using authorization and x-api-key headers. · docs.gupshup.io, 15 Oct 2026
- Call capacity
- Knowlarity says the platform can respond to an unlimited number of concurrent inbound and outbound calls. · knowlarity.com, 5 Oct 2026
- Call controls
- Listed controls include mute, hold, warm transfer, queue callback and voicemail. · g2.com, 15 Oct 2026
- Call handling
- Features include real-time inbound and outbound call recording, call queues, mute, hold, warm transfer, callback, and voicemail. · knowlarity.com, 5 Oct 2026
- Call routing and recording
- The contact center routes calls to available agents and records inbound and outbound calls for quality monitoring and training. · g2.com, 15 Oct 2026
- Cloud deployment
- The service is deployed in the cloud and is described as requiring no additional infrastructure. · knowlarity.com, 5 Oct 2026
- Company size
- Knowlarity's about page describes a workforce of more than 300 employees and separately states a 350-plus team. · knowlarity.com, 15 Oct 2026
- Concurrent calls
- The product is described as supporting unlimited concurrent inbound and outbound calls. · knowlarity.com, 15 Oct 2026
- CRM integration
- Knowlarity says the contact center can integrate with existing CRM software; its Zoho integration page describes CRM access to call recordings and lead creation from calls. · knowlarity.com, 5 Oct 2026
- CRM integrations
- The product supports CRM integration and Knowlarity identifies Zoho CRM, Freshdesk and LeadSquared as integrations. · capterra.com, 15 Oct 2026
- Customer footprint
- Knowlarity says it serves more than 6,000 businesses across over 65 countries. · knowlarity.com, 15 Oct 2026
- Founded
- Knowlarity was founded in 2009. · cbinsights.com, 15 Oct 2026
- Free plan
- No · knowlarity.com, 21 Sept 2026
- Funding
- CB Insights reports total funding of $42.6 million and an acquired status. · cbinsights.com, 15 Oct 2026
- Headquarters
- Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. · knowlarity.com, 15 Oct 2026
- International numbers
- The service provides virtual numbers in multiple countries for international operations. · g2.com, 15 Oct 2026
- Limit: dashboard
- TrustRadius reviewers criticize dashboard usability, visual design and notification quality. · trustradius.com, 15 Oct 2026
- Limit: pricing
- Reviewers repeatedly describe Knowlarity as expensive, especially for startups and premium features. · g2.com, 15 Oct 2026
- Limit: support responsiveness
- Complaints include slow or difficult-to-reach support and weak resolution processes. · g2.com, 15 Oct 2026
- Limit: technical reliability
- Reviewers mention occasional service disruptions, network errors, IVR-transfer delays and intermittent outages. · g2.com, 15 Oct 2026
- Maker legal name
- The website footer identifies the maker as Knowlarity Communications Pvt Ltd. · knowlarity.com, 15 Oct 2026
- Mobile access
- Knowlarity advertises smartphone access for monitoring and managing business calls. · knowlarity.com, 15 Oct 2026
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