Freedom251 › Call Center Software
Odigo
by Odigo
What Odigo is
Odigo is a contact center as a service platform for managing customer interactions across voice, email, chat, SMS/RCS, social networks, and video. Its Essential offering brings several channels into one application and gives teams a view of interaction history. The wider platform includes an outbound dialer, IVR, call recording, and supervisor tools. Odigo describes AI features for customer interactions, including conversational and generative AI, sentiment and language analysis, automation, and agent assistance. Packaged CRM integrations include Salesforce, Microsoft Dynamics, and Pega; cloud APIs connect CRM, ERP, UCaaS, and workforce optimization tools. Odigo says its sovereign cloud keeps customer data exclusively in Europe and cites encryption, authentication, and access segmentation. It states compliance with ISO 27001, ISO 9001, PCI DSS, HDS, and RGPD requirements. Essential is aimed at organizations with 5 to 500 consultants, while the broader platform targets deployments from 5 to more than 50,000 users. Pricing starts at €40/user/mo (annual); there is no free plan, but a two-week Essential trial is available.
Who it suits
Odigo Essential is presented for organizations with 5 to 500 consultants. Its broader platform is aimed at deployments from 5 to more than 50,000 users that need to manage customer interactions across channels.
What it does well
- Brings voice, email, chat, social, and SMS together in Essential.
- Includes outbound dialing, IVR, call recording, and supervisor tools.
- Offers CRM integrations and APIs for other business systems.
- Two-week Essential trial includes two agents and one supervisor.
What to know first
- No free plan is listed.
- Starting price is €40/user/mo (annual).
- Essential trial lasts two weeks and covers a limited team.
Limits
The two-week Essential trial includes two agents, one supervisor, one administrator, voice, email, reporting, and supervision. Annual plans start at €40 per user per month; WhatsApp and Facebook Messenger are listed with Voice & Digital Plus.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Voz | 40 €/mes si pagas anualmente · Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers · Campaigns and recording | €40 a month |
| Voz & Digital | 58 €/mes si pagas anualmente · Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers · Campaigns and recording · Email and chat | €58 a month |
| Voz & Digital Plus | 75 €/mes si pagas anualmente · Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers · Campaigns and recording · Email and chat | €75 a month |
| Voice (annual) | annually · Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · softphone | €40 a month |
| Voice (monthly) | monthly · Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · softphone | €48.99 a month |
| Voice & Digital (annual) | annually · Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · email and chat · softphone | €58 a month |
| Voice & Digital (monthly) | monthly · Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · email and chat · softphone | €68.99 a month |
| Voice & Digital Plus (annual) | annually · Incoming and outgoing calls · customer journey designer · queue management · local and international numbers · campaigns and recording · email and chat · softphone · WhatsApp · Facebook Messenger | €75 a month |
The first 8 of 9 plans, as odigo.com lists them, read 23 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Open https://odigo.com/
- Choose an annual or monthly plan
- Start the two-week Essential trial with its included agents, supervisor, administrator, channels, reporting, and supervision
- Deploy Odigo Essential in about six weeks
- Connect supported CRM, ERP, UCaaS, or workforce-optimization systems through packaged integrations or cloud APIs
Verdict
Odigo combines omnichannel contact center functions with AI features, integrations, and stated European data hosting. The two-week trial offers a limited way to explore Essential, while pricing starts at €40/user/mo (annual).
Questions
How much does Odigo cost?
Listed annual prices are €40 a month for Voz or Voice, 58.00 EUR for Voice & Digital, and 75.00 EUR for Voice & Digital Plus. Monthly prices are 48.99 EUR, 68.99 EUR, and 88.99 EUR respectively.
Does Odigo offer a free plan or trial?
There is no free plan. A two-week Essential trial is available.
Which channels does Odigo support?
The platform supports voice, email, chat, SMS/RCS, social networks, and video interactions. Voice & Digital Plus plans list WhatsApp and Facebook Messenger.
What CRM integrations are available?
Packaged integrations include Salesforce, Microsoft Dynamics, and Pega. Odigo Cloud APIs connect CRM, ERP, UCaaS, and workforce optimization tools.
Where is customer data hosted?
Odigo says its sovereign cloud hosts customer data exclusively in Europe.
Which compliance requirements does Odigo state?
Odigo states compliance with ISO 27001, ISO 9001, PCI DSS, HDS, and RGPD requirements.
Facts from Odigo's own pages
- AI features
- Odigo describes conversational and generative AI, sentiment and linguistic analysis, automation, and AI agent assistance for customer interactions. · odigo.com, 30 Sept 2026
- Audience and scale
- Odigo Essential is presented for organizations with 5 to 500 consultants, while Odigo's broader platform targets deployments from 5 to more than 50,000 users. · odigo.com, 30 Sept 2026
- Channels
- Its platform manages voice, email, chat, SMS/RCS, social networks and video interactions end to end. · odigo.com, 30 Sept 2026
- Compliance
- Odigo states that it complies with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements. · odigo.com, 30 Sept 2026
- Data hosting
- Odigo says its sovereign cloud hosts customer data exclusively in Europe. · odigo.com, 30 Sept 2026
- Deployment
- Odigo says Essential can be deployed in about six weeks. · odigo.com, 30 Sept 2026
- Founded
- 1986 · odigo.com, 28 Sept 2026
- Free plan
- No · odigo.com, 23 Sept 2026
- Headquarters
- Boulogne-Billancourt, France · odigo.com, 28 Sept 2026
- Integrations
- Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega, and Odigo Cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools. · odigo.com, 30 Sept 2026
- Omnichannel
- Odigo Essential centralizes voice, email, chat, social networks and SMS in one application and provides a 360-degree view of interaction history. · odigo.com, 30 Sept 2026
- Outbound dialer
- Yes · odigo.com, 23 Sept 2026
- Product
- Odigo is a European provider, operator, integrator and publisher of AI-driven contact center as a service software. · odigo.com, 30 Sept 2026
- Security
- The platform uses encryption, authentication and access segmentation mechanisms to protect data and interactions. · odigo.com, 30 Sept 2026
- Support
- Odigo Customer Care is available 24 hours a day, seven days a week, year-round. · odigo.com, 30 Sept 2026
- Trial
- The two-week Essential trial includes two agents, one supervisor, one administrator, voice, email, reporting and supervision. · odigo.com, 30 Sept 2026
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