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Exotel Contact Center
What Exotel Contact Center is
Exotel Contact Center is a cloud platform for managing customer communication through inbound and outbound calls, messaging, chatbots, social media, and video. Its shared interface covers voice, SMS, WhatsApp, video conferencing, and other channels. Teams can build multi-level IVR flows with a drag-and-drop tool for call routing, voicemail, and custom greetings. Automated SMS, prerecorded calls, and autodialers can handle parts of communication workflows; calls can also be recorded automatically for training or conflict resolution. Deployment options include public cloud, private cloud, on-premises, and hybrid models. The platform connects to CRM, helpdesk, messaging, and custom applications through prebuilt or customized plugins. Named CRM integrations include Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot, and LeadSquared. Exotel states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT, and GDPR standards, and supports two-factor authentication using phone verification. XPrime costs $70 a month and XPro costs $100 a month; XTRM is listed without a price. Voice Streaming is excluded from the listed plans and priced separately on request.
Who it suits
It suits organizations managing customer contacts across voice and digital channels, especially teams needing IVR, dialers, or CRM connections. Its deployment choices cover cloud and on-premises models.
What it does well
- Combines voice, SMS, WhatsApp, and video channels.
- Includes a drag-and-drop multi-level IVR builder.
- Offers public, private, on-premises, and hybrid deployment.
- Supports named CRM integrations and custom applications.
- A free trial account includes SMS and call credits.
What to know first
- No free plan is listed.
- Voice Streaming is excluded from listed plans.
- XTRM has no listed price.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| XPro | Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bots · Virtual Agents · WFM integration · Secure co-browsing · Insights & analytics · Agent assist · Number masking · Mobile app | $100 |
| XPrime | Voice channel · Digital channels · Powerful dialers · Call routing · Voice blaster · Standard CRM integration · Quality management · Universal agent desktop · Self-serve report & flow designer · Internal collaboration · Native chat & voice bot · Number masking · Mobile app | $70 |
| XTRM | Voice channel · Digital channels · Powerful dialers · Smart universal routing · Voice blaster · Standard & in-house CRM integration · Automated quality monitoring · Universal agent desktop · Customizable reports · Internal collaboration · Virtual agents · Native chat & voice bot · Social media DM · Email · Video capability · Secure co-browsing · Agent copilot · WFM integration · Insights & analytics · Number masking · Mobile app | On request |
As exotel.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Verdict
Exotel combines calling, digital channels, IVR, automation, and several deployment choices in one contact center. XPrime starts at $70 a month, while Voice Streaming requires separate pricing.
Facts from Exotel Contact Center's own pages
- Account security
- Exotel supports two-factor authentication requiring phone number verification in addition to username and password. · exotel.com, 30 Sept 2026
- Automation
- Automated SMS, prerecorded calls and autodialers are available to streamline processes and save agent time. · exotel.com, 30 Sept 2026
- Call recording
- The system can automatically record incoming and outgoing calls for training or conflict resolution. · exotel.com, 30 Sept 2026
- CRM examples
- Official integration documentation lists Salesforce, Zoho CRM, Zoho Desk, Freshdesk, HubSpot and LeadSquared among supported CRM integrations. · support.exotel.com, 30 Sept 2026
- Deployment
- Deployment options include public cloud, on-premises, private cloud and hybrid models. · exotel.com, 30 Sept 2026
- Founded
- 2011 · exotel.com, 28 Sept 2026
- Headquarters
- Bengaluru, India · exotel.com, 28 Sept 2026
- Integrations
- Exotel supports integrations with CRMs, helpdesk software, messaging apps and custom applications through prebuilt or customized plugins. · exotel.com, 30 Sept 2026
- IVR
- It provides multi-level IVR and a drag-and-drop IVR builder for call flows, voicemail and custom greetings. · exotel.com, 30 Sept 2026
- Omnichannel
- The platform manages SMS, WhatsApp, voice calls, video conferencing and more from one interface. · exotel.com, 30 Sept 2026
- Outbound dialer
- Yes · exotel.com, 23 Sept 2026
- Plan limitation
- Voice Streaming (Agent Stream) is excluded from the listed plans and is available separately with pricing provided on request. · exotel.com, 30 Sept 2026
- Purpose
- The cloud contact center manages inbound and outbound calls, chatbot interactions, text messages, social media engagement, and video communications through an internet connection. · exotel.com, 30 Sept 2026
- Security compliance
- The contact center page states compliance with ISO 27001, ISO 27018, PCI-DSS, VAPT and GDPR standards. · exotel.com, 30 Sept 2026
- Support
- Exotel advertises 24×7 customer support via phone, email and Twitter. · exotel.com, 30 Sept 2026
- Trial signup
- The signup page offers a trial account with free SMS and call credits and access to 24/7 customer support and resources. · my.exotel.com, 30 Sept 2026
Where Exotel Contact Center stands on Freedom251
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