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Daktela Contact Center
What Daktela Contact Center is
Daktela Contact Center is a cloud contact centre platform for customer service, bringing voice, live chat, email and social media into one service. Its AI chatbot, voicebot and email bot can automate customer conversations and hand them to live agents when needed. Standard licence tools include a helpdesk, reporting and analytics, a real-time panel, QA reviews and a knowledge base. Pre-built integrations cover CRM, e-shop, workforce management and back-office systems; developers can also use a REST API and SDKs for PHP, JavaScript, Dart, Python and .NET. The mobile app for Android and iOS provides ticketing, CRM, calls, chats and real-time information, while desktop phone clients are available through the Microsoft and Apple stores. Daktela says its cloud uses two Prague data centres, backs up three times daily and complies with GDPR and ISO 27001. Every licence includes 24/7 technical support in the customer's local language. Pricing starts at €12/user/mo, and a 14-day trial includes all features.
Who it suits
It suits customer service teams that need voice, messaging and email channels alongside helpdesk tools and automated customer conversations. Teams using CRM, e-shop, workforce management or back-office systems may value its integrations and API options.
What it does well
- Unifies voice, live chat, email and social media.
- Bots can hand conversations to live agents.
- Includes helpdesk, analytics, QA reviews and knowledge base.
- Android and iOS apps include ticketing and calls.
- Every licence includes 24/7 local-language technical support.
What to know first
- No free plan.
- Setup and onboarding are billed once by project scope.
- AI packages use monthly flat fees.
Limits
There is no free plan. Voicebot Lite includes 200 minutes per month with overage capped at the limit; Voicebot Advanced includes 2,500 minutes per month and charges €0.25 per minute for overage.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Voice | per user / month · Inbound & outbound calls · Unlimited concurrent calls · Routing & recording | €30 a month |
| per user / month · Advanced templates · Unlimited mailboxes · Automatic distribution | €30 a month | |
| Webchat | per user / month · Scalable chatbot · Brand customisation · Real-time & click-to-call | €15 a month |
| SMS | per user / month · Two-way messaging · Message templates · Automatic replies | €12 a month |
| Social | per user / month · Messenger, WhatsApp, Instagram · Comment management · Reply templates | €25 a month |
| Voice + Email | per user / month · Telephony and email | €50 a month |
| Voice + Email + Webchat | per user / month · Adds live web chat | €62 a month |
| All channels · Omnichannel | per user / month · Voice · Email · Webchat · SMS · Social | €86 a month |
The first 8 of 10 plans, as daktela.com lists them, read 30 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Visit the Daktela website and start the 14-day free trial, which has no commitment.
- Choose the contact-centre channels and licences your team needs.
- Connect systems using a pre-built integration, REST API or available SDK.
- Install the Android or iOS mobile app if you need mobile access to tickets, CRM, calls, chats and real-time information.
- Use the desktop phone client through the Microsoft Store or Apple Store if needed.
Verdict
Daktela combines multiple customer service channels with automation, contact centre tools and integration options. It has a 14-day trial, but no free plan; pricing varies by licence and AI package.
Questions
Does Daktela Contact Center have a free plan or trial?
It has no free plan. A 14-day free trial provides access to all features with no commitment.
How much do the listed plans cost?
Listed per-user monthly prices range from €12.00 per month for SMS to €86.00 per month for the All channels · Omnichannel plan. Voicebot Lite is €200.00 per month and Voicebot Advanced is €600.00 per month, both billed as monthly flat fees.
Which platforms does Daktela support?
The listed platforms are Android, iOS, macOS, web and Windows, with API access also listed. Mobile apps are available for Android and iOS, and desktop phone clients are available through the Microsoft Store and Apple Store.
What integrations and API options are available?
Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems. Its integration options include a REST API, PHP, JavaScript, Dart, Python and .NET SDKs, plus an MCP server with read-only data access.
Who makes Daktela Contact Center?
The maker is Daktela Contact Center. The company was founded in 2005 and is headquartered in Prague, Czech Republic.
What are the voicebot plan limits?
Voicebot Lite includes 200 minutes per month, with overage capped at the limit. Voicebot Advanced includes 2,500 minutes per month and charges €0.25 per minute for overage.
Facts from Daktela Contact Center's own pages
- API access
- Its integration page lists REST API, PHP, JavaScript, Dart, Python and .NET SDKs, plus an MCP server with read-only data access. · daktela.com, 30 Sept 2026
- Automation
- Its AI chatbot, voicebot and email bot automate customer conversations and support handoff to live agents when needed. · daktela.com, 30 Sept 2026
- Channels
- The platform unifies voice calls, live chat, email and social media in one platform. · daktela.com, 30 Sept 2026
- Company
- Daktela's company history says it was founded in 2005, and its about page identifies Chester, United Kingdom as a contact location. · daktela.com, 30 Sept 2026
- Contact centre tools
- The listed standard licence tools include helpdesk, reports and analytics, a real-time panel, mobile app, QA reviews and a knowledge base. · daktela.com, 30 Sept 2026
- Desktop app
- Daktela's desktop phone client is available through the Microsoft Store and Apple Store. · daktela.com, 30 Sept 2026
- Founded
- 2005 · daktela.com, 28 Sept 2026
- Free plan
- No · daktela.com, 23 Sept 2026
- Headquarters
- Prague, Czech Republic · daktela.com, 28 Sept 2026
- Infrastructure
- Daktela says its infrastructure spans two Prague data centres and that cloud backups run three times daily. · daktela.com, 30 Sept 2026
- Integrations
- Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, with REST API and multiple SDKs. · daktela.com, 30 Sept 2026
- Mobile app
- Daktela provides a mobile app for Android and iOS with access to functions including ticketing, CRM, calls, chats and real-time information. · daktela.com, 30 Sept 2026
- Outbound dialer
- Yes · daktela.com, 23 Sept 2026
- Pricing terms
- Contact-centre and Cloud Phone licences are monthly per user, AI packages are monthly flat fees, and setup and onboarding are billed once according to project scope. · daktela.com, 30 Sept 2026
- Purpose
- Daktela describes its product as an AI-powered contact centre platform for customer service. · daktela.com, 30 Sept 2026
- Security
- Daktela says its cloud undergoes regular external penetration tests and that it complies with GDPR and ISO 27001. · daktela.com, 30 Sept 2026
- Support
- Every licence includes 24/7 technical support in the customer's local language. · daktela.com, 30 Sept 2026
- Trial
- The sales page offers a 14-day free trial with access to all features and no commitment. · daktela.com, 30 Sept 2026
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