GOautodial

Overview

GOautodial combines outbound dialing with inbound IVR and automatic call distribution, alongside CRM, reports, and analytics. Its stack includes Asterisk, Kamailio, MariaDB, Vicidial, and WebRTC, making it a fit for organizations prepared to manage software and infrastructure rather than rely on a hosted service.

WebRTC supports agent calls in a browser without a separate softphone or hardphone. A downloadable x86_64 ISO offers an installation route, and the v4 announcement says the system can run in virtualized environments without a timing card. These options broaden deployment choices, but do not eliminate the work of operating a self-hosted contact center.

Key features

• Voice campaigns and queues: Predictive, preview, progressive, and manual dialing sit alongside inbound IVR and ACD. That combination suits teams handling both outbound campaigns and incoming calls.
• CRM and reporting: A customer relationship manager, reports, and analytics support core contact center workflows without requiring a separate listed CRM product.
• Browser calling and recording: WebRTC lets agents work through a browser, and interaction recording is supported. This can simplify agent endpoints, though teams still need to manage the underlying deployment.
• Extension options: REST APIs and a plugin-based system provide ways to connect or extend the suite. Ticketing, instant messaging, and social media are under development, so teams that require those channels now should look elsewhere.

Pricing

The software is free and open source under the AGPLv2 license. That makes it a plausible option for teams able to install and maintain it themselves; the trade-off is that community help is the project's stated support route unless you pay for services.

• Managed Services: $30.00 USD per seat per month, billed monthly, starting from $300.00 USD monthly, for up to 20 seats. It includes weekday support, proactive monitoring and maintenance, and unlimited support tickets. This suits teams seeking ongoing help, but the 20-seat cap and $300 starting monthly amount matter for smaller deployments.
• Hourly Support: Starting from $160.00 USD per contact for hourly paid support, available on weekdays, weekends, and in support bundles. This is better suited to occasional assistance than ongoing managed care.
• New Server Setup: Starting from $640.00 USD once. The server must be accessible by SSH on a public IP address, and IVR configuration is limited to one level. It fits teams wanting paid installation help, but not those needing deeper IVR configuration as part of setup.

The README points users to the open-source community portal for help, installation guidance, and how-to material. A community news post also reported two disclosed security vulnerabilities and fixes in the GitHub repository, making attention to updates important for self-hosting teams.

Platforms

GOautodial is available for Linux, web, and self-hosted deployments, with APIs also supported. The listed requirements include Apache 2.4 or newer, PHP 7.0–7.4 recommended, and MySQL 5.5 or newer or MariaDB 10.0.1 recommended. Teams should be comfortable maintaining a server stack and its dependencies.

Who it's for

GOautodial is best for organizations that want control over a voice contact center deployment and have the technical capacity to run it. Its mix of dialing modes, inbound call handling, CRM, and reporting covers a useful core. It is a weaker match for buyers who need mature digital channels, turnkey hosting, or support without additional service costs.

Pros and cons

• Pro: Multiple dialing modes plus IVR and ACD cover both outbound and inbound voice operations.
• Pro: Browser calling, REST APIs, and plugins offer deployment and extension flexibility.
• Con: Ticketing, instant messaging, and social media are still under development, limiting its current reach beyond voice.
• Con: Setup and support services add meaningful costs, and server setup requires public-IP SSH access with only one-level IVR configuration.
• Con: Self-hosting and the published software requirements put ongoing technical responsibility on the customer.

Alternatives

For a broader category comparison, see Omnichannel Contact Center Software.

• Webex App is a freemium alternative with a free plan for meetings of up to 100 attendees and 40 minutes; choose it when those meeting limits suit better than a self-hosted contact center.
• Zoom Scheduler offers a basic booking page with one calendar connection and a paid Scheduler plan at 4.99 USD per month billed annually; it is for scheduling rather than GOautodial's contact center workflows.
• Mitel Secure Cloud is a paid alternative with Essential and Elite service packages.
• VICIdial is a free, self-hosted alternative with a paid VICIhost option at 400.00 USD per server per month after the first month and a $1,000 initial provisioning fee; consider it if its hosting option better fits your deployment.
• Alvaria Cloud is a paid API- and web-based alternative.
• Ameyo Contact Center has a paid XPrime plan at 70.00 USD per contact, with voice and digital channels, dialers, routing, CRM integration, and quality management; choose it if those included capabilities are a closer fit.
• Enghouse CCaaS is a paid API- and web-based alternative with plans scaling from 10 to 10,000 seats and 90-day recording storage.
• OMniLeads is a free, self-hosted alternative with a Starter plan described as per-user monthly pricing; it may suit teams comparing another open-source option.

Verdict

Choose GOautodial if your team wants a self-hosted voice contact center with several dialing modes, inbound handling, CRM, and reporting, and can take responsibility for its technical upkeep. Look elsewhere if production-ready digital channels or managed operations are central to the decision.