FREEDOM251

Freedom251 › Compare

Side by side

Agentforce Contact Center vs GOautodial

Both stand on call & contact center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Agentforce Contact Center

Free trial AndroidAPIExtension+2

Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities. Contact Center Plus is the listed option that includes workforce and quality management. Teams seeking a free plan should look elsewhere.

Visit Agentforce Contact Center

GOautodial

Free plan APILinuxSelf-hosted+1

GOautodial brings dialing, inbound call handling, CRM, and reporting into an open-source suite. Its paid setup and support services have listed prices and conditions, while the project README points users to its community portal for help.

Visit GOautodial

The facts

Agentforce Contact CenterGOautodial
Free planA free trialYes
Open sourceNot publishedNot published
Runs onAndroid, API, Extension, iPhone, WebAPI, Linux, Self-hosted, Web
Lowest paid planWorkforce Management: $50 per user a monthManaged Services: $30 per seat a month
Plans published43
MakerNot publishedNot published
Websitesalesforce.comgoautodial.org
On call & contact center software#2 of 29#1 of 29

Agentforce Contact Center: what it does well

  • Available on web, iOS, and Android.
  • Includes native voice and digital channels on the Contact Center plan.
  • Supports outbound dialing, shared inbox, and customer and employee portals.
  • Offers ticket automation, workflow automation, and approval workflows.
  • Lists offline mode and API access.

What to know first

  • There is no free plan.
  • Contact Center Voice requires Agentforce 1 Edition billing.
  • Workforce and quality management are included in the $250 a month Plus plan.

GOautodial: what it does well

  • Includes predictive, preview, manual, and progressive dialing.
  • Provides inbound IVR and automatic call distribution.
  • Lists CRM, reports, analytics, and REST APIs.
  • WebRTC browser calling is described in the v4 announcement.
  • An x86_64 ISO installer is available.

What to know first

  • Ticketing, instant messaging, and social media are under development.
  • New Server Setup requires SSH access to a public IP.
  • New Server Setup configures one IVR level only.
  • Managed Services starts at $30 a month.

Alternatives to Agentforce Contact Center Alternatives to GOautodial The whole list