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OMniLeads
What OMniLeads is
OMniLeads is open-source contact center software for organizations that operate their own contact centers, BPO customer-contact providers, and carriers or cloud PBX providers. It handles voice, video, and WhatsApp communications using WebRTC, with incoming, preview, and manual campaigns. Campaign recycling and contact-database switching support continued dialing. Agent and supervisor consoles provide real-time supervision, productivity reports, call recording, web forms, and answering machine detection. The platform can run on premises or in the cloud, including horizontal cluster and high-availability deployments. Its HTTPS/JSON REST API supports session or token authentication, with endpoints for tasks such as contact creation and click-to-call. Documented integrations include WhatsApp Business, CRM and ERP systems through the API, and SIP-based PBXs; Instagram and Meta Messenger are also listed as digital channels. The documentation describes encryption using HTTPS, sRTP, and dTLS, and advises a reverse proxy or load balancer and a Session Border Controller for internet-facing deployments. OMniLeads is available to download, install, modify, and use for free from its GitLab repository. Enterprise plans list varying support options, from email to email, chat, and phone.
Who it suits
OMniLeads suits organizations running their own contact centers, BPO customer-contact providers, and carriers or cloud PBX providers. It is relevant to teams seeking voice, video, and digital-channel campaigns with agent supervision and recording.
What it does well
- Open-source software is available for free download, installation, modification, and use.
- Supports incoming, preview, and manual campaigns with recycling and database switching.
- Agent and supervisor consoles include real-time supervision and productivity reports.
- REST API includes contact-creation and click-to-call endpoints.
- Supports on-premises, cloud, horizontal cluster, and high-availability deployments.
What to know first
- Internet-facing deployment guidance recommends a reverse proxy or load balancer and a Session Border Controller.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | per user / monthly; starting at $ XX.00 · Lite features · Video calls · Premium reporting · WhatsApp Business Chat · Feature scaling · Cloud monitoring · Training · Email and chat support | On request |
| Professional | per user / monthly; starting at $XX.00 · Starter features · Business wallboard · Predictive dialer · Outbound IVR · CX survey · WhatsApp Business Chat/Bot/Voice · Bulk messaging · CRM integration · Disaster recovery · Email, chat, and phone support | On request |
| Lite | per user / monthly; starting at $ XX.00 · User and group management · Manual, preview, and incoming campaigns · General campaign and agent reports · White label · Upgrades* · Email support | On request |
As omnileads.net lists them, read 8 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the OMniLeads website.
- Download the software from its GitLab repository.
- Install and configure it for an on-premises or cloud deployment.
- Review the deployment guidance for internet-facing systems.
Verdict
Choose OMniLeads if you need open-source contact center software with campaigns, supervision, recording, and deployment options on premises or in the cloud.
Questions
Which platforms does it support?
OMniLeads lists API, Linux, self-hosted, and web platforms.
What communication channels does it support?
It is built around WebRTC for voice, video, and WhatsApp communications. Instagram and Meta Messenger are also listed as digital channels.
What integrations are documented?
Documented integrations include WhatsApp Business, CRM and ERP systems through its REST API, and SIP-based PBXs.
What support comes with Enterprise plans?
Lite lists email support, Starter lists email and chat support, and Professional lists email, chat, and phone support.
Facts from OMniLeads's own pages
- Agent tools
- The platform includes agent and supervisor consoles, real-time supervision, productivity reports, call recording, web forms, and answering machine detection. · docs.omnileads.net, 8 Oct 2026
- API
- Its HTTPS/JSON REST API supports session or token authentication and provides endpoints including contact creation and click-to-call. · docs.omnileads.net, 8 Oct 2026
- Campaigns
- It supports incoming, preview, and manual campaigns, along with campaign recycling and switching contact databases for uninterrupted dialing. · docs.omnileads.net, 8 Oct 2026
- Deployment
- OMniLeads can run on premises or in the cloud and supports horizontal cluster and high-availability deployment scenarios. · docs.omnileads.net, 8 Oct 2026
- Download
- The documentation says the GitLab repository is available for free download, installation, modification, and use. · docs.omnileads.net, 8 Oct 2026
- Enterprise support
- The Enterprise page lists email support for Lite, email and chat for Starter, and email, chat, and phone support for Professional. · omnileads.net, 8 Oct 2026
- Enterprise training
- The Enterprise page describes free training and knowledge resources for administrators. · omnileads.net, 8 Oct 2026
- Headquarters
- Córdoba, Argentina · omnileads.net, 28 Sept 2026
- Integrations
- OMniLeads documents integrations with WhatsApp Business, CRM/ERP systems through its RESTful API, and SIP-based PBXs. · docs.omnileads.net, 8 Oct 2026
- Intended users
- The documentation describes use by organizations running their own contact centers, BPO customer-contact providers, and carriers or cloud PBX providers. · docs.omnileads.net, 8 Oct 2026
- Purpose
- OMniLeads is open-source contact center software built around WebRTC for voice, video, and WhatsApp communications. · docs.omnileads.net, 8 Oct 2026
- Security
- The documentation says communications are encrypted and describes HTTPS, sRTP, and dTLS; it recommends a reverse proxy or load balancer and a Session Border Controller for internet-facing deployments. · docs.omnileads.net, 8 Oct 2026