Side by side
OMniLeads vs VICIdial
Both stand on omnichannel contact center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APILinuxSelf-hosted+1
Choose OMniLeads if you need open-source contact center software with campaigns, supervision, recording, and deployment options on premises or in the cloud.
Visit OMniLeads
Free plan Open source AndroidAPIiPhone+3
Choose VICIdial if you need a contact center suite with blended voice and digital channels, campaign tools, and the option to run the full software on your own hardware for free. VICIhost is an alternative for hosted use, but it has monthly and provisioning charges, with call minutes and DIDs billed separately.
Visit VICIdialThe facts
| OMniLeads | VICIdial | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Yes |
| Runs on | API, Linux, Self-hosted, Web | Android, API, iPhone, Linux, Self-hosted, Web |
| Lowest paid plan | Free or on request | VICIhost hosting: $400 per server a month |
| Plans published | 3 | 4 |
| Maker | Not published | VICIdial |
| Website | omnileads.net | vicidial.com |
| On omnichannel contact center software | #3 of 36 | #1 of 36 |
OMniLeads: what it does well
- Open-source software is available for free download, installation, modification, and use.
- Supports incoming, preview, and manual campaigns with recycling and database switching.
- Agent and supervisor consoles include real-time supervision and productivity reports.
- REST API includes contact-creation and click-to-call endpoints.
- Supports on-premises, cloud, horizontal cluster, and high-availability deployments.
What to know first
- Internet-facing deployment guidance recommends a reverse proxy or load balancer and a Session Border Controller.
VICIdial: what it does well
- Handles inbound, outbound, and blended calls, plus inbound email and website chat.
- Offers automatic, predictive, and adaptive campaign dialing.
- Routes calls by agent skills and prioritizes queues.
- Includes call recording, agent scripts, and scheduled callbacks.
- The full VICIbox software is free for production use on own hardware.
What to know first
- Running the free software requires the user's own hardware.
- VICIhost costs $400 a month after the first month.
- VICIhost has an initial server provisioning fee; call minutes and DIDs cost extra.
Alternatives to OMniLeads Alternatives to VICIdial The whole list