Mitel Secure Cloud is a private managed communications service for large enterprises, including organizations in healthcare, financial services, and government. It combines business calling, team messaging, video meetings, and contact-center channels such as phone, chat, email, SMS, and social media. Its suite includes presence management, persistent messaging, HD video conferencing, mobile apps, advanced call routing, auto attendant, voicemail transcription, and IVR. Call recording, supervisor tools, demand forecasting, skills-based scheduling, and intraday management are also listed. Mitel describes a dedicated, isolated environment with independent access controls and no shared customer infrastructure. It states that data storage, processing, and backups take place in Frankfurt, Germany, and cites ISO 27001, BSI C5, and GDPR requirements. Customers can keep existing SIP providers, migrate in phases, and connect on-premises systems including DECT wireless and SIP endpoints. The service supports Android, iOS, macOS, web, and Windows. Pricing is on request.
Who it is for
It suits large organizations, particularly those with complex regulatory requirements or 1,000 to 10,000+ users. It also fits teams that need hybrid connections to on-premises systems or want to retain an existing SIP provider.
What is good
- Dedicated isolated instance; no shared customer infrastructure
- Data storage and processing in Frankfurt, Germany
- Supports phone, chat, email, SMS, and social media
- Hybrid connections to on-premises systems
- Automatic patches and compliance updates without operational downtime
What to know first
- Pricing is available on request
- Essential video conferencing is unspecified; Premier is limited
Verdict
Mitel Secure Cloud brings business communications and contact-center functions into a dedicated managed environment. Its published details emphasize regulated enterprise needs, hybrid migration, and Frankfurt-based data handling; pricing requires contacting Mitel.
Mitel Secure Cloud plans and pricing
All plansCompared on business phone systems
- Auto attendant
- Yes
- Call routing
- advanced
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
