No. 6 of 37 ·Omnichannel Contact Center Software

Verint Open CCaaS

Web · API

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Freedom report

One barScore 5.4

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Verint Open CCaaS is ranked #6 of 37 in omnichannel contact center software on Freedom251. It runs on API, Web.

Verint Open CCaaS plans and pricing

All plans

Verint Open CCaaS Not published Pricing not stated on the product page; contact sales for a demo verint.com · 4 Oct 2026

Compared on omnichannel contact center software

Voice channel: Yes
Digital channels: chat, email, SMS, messaging, social media
Workforce management: Yes
Outbound dialer: Yes
AI agent assistance: Yes
Interaction recording: Yes

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The record

Purpose: Verint Open CCaaS is a cloud-native platform designed to automate customer experience operations and lower contact-center operating costs.
Data and AI: The platform places the Verint Engagement Data Hub and Verint Da Vinci AI at its core to unify engagement data and power AI capabilities.
AI tasks: Verint says its specialized AI-powered bots can perform tasks including containment, forecasting, compliance, agent coaching, and interaction wrap-up.
Telephony: Open CCaaS supports bring-your-own telephony, including integrating multiple ACD systems at the same time.
Integrations: Verint Integration Studio provides more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday, and ServiceNow.
Ecosystem: The Open CCaaS ecosystem supports connections to telephony, CRM, enterprise software such as ERP and HCM, and data lakes or warehouses.
Security and compliance: Verint’s Trust Center lists ISO 27001:2022, SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5, StateRAMP, and TX-RAMP among its compliance resources.
Support: Verint states that SaaS support contact details, support hours, error classifications, and response times are provided in its Verint Global Support Plan.
Intended users: Verint describes its Open CCaaS capabilities for contact-center operations that want blended digital and voice agents and can adopt CX automation at their own pace.
Pricing availability: The Open CCaaS pages direct visitors to contact sales or request a demo and do not display a price.
Company scale: Verint says it serves approximately 10,000 organizations in more than 175 countries.
Essentials capabilities: Open CCaaS Essentials includes AI self-service, contextual AI routing, a unified voice and digital workforce, chat, email, SMS and messaging, embedded knowledge management, and engagement data and insights.
Connectors: Verint Integration Studio lists more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday and ServiceNow.
Integration tools: Integration Studio provides a visual low-code environment for building integrations and tools to deploy, monitor and manage them.

Where it ranks on Freedom251

Best Omnichannel Contact Center Software in 2026#6 of 37

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Sources

verint.com/press-room/2023-press-releases/verint-l· checked 4 Oct 2026
verint.com/open-ecosystem/· checked 4 Oct 2026
verint.com/verint-customer-engagement-platform/int· checked 4 Oct 2026
trust.verint.com· checked 4 Oct 2026
verint.com/our-company/legal-documents/master-agre· checked 4 Oct 2026
verint.com/resources/anticipate-automate-and-innov· checked 4 Oct 2026
verint.com/the-open-ccaas-imperative/· checked 4 Oct 2026
verint.com/our-company/· checked 4 Oct 2026
verint.com/services-support/· checked 4 Oct 2026
verint.com/our-company/global-locations/· checked 4 Oct 2026
verint.com/customer-engagement/· checked 28 Sept 2026