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Verint Open CCaaS
What Verint Open CCaaS is
Verint Open CCaaS is a cloud-native platform for contact-center operations, with tools for customer engagement, workforce activity, and AI-supported tasks. Its Engagement Data Hub and Da Vinci AI bring engagement data together to support specialized bots for containment, forecasting, compliance, agent coaching, and interaction wrap-up. Open CCaaS Essentials combines AI self-service and contextual routing with a workforce spanning voice and digital channels, including chat, email, SMS, and messaging. Essentials also includes embedded knowledge management and engagement data and insights. Organizations can bring their own telephony, including multiple ACD systems at once. Verint Integration Studio lists more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday, and ServiceNow, and provides a visual low-code environment for building and managing integrations. Verint describes a modular deployment approach: organizations can start with selected components and expand while retaining existing cloud or on-premises systems. The product is listed for web and API access. Pricing is not displayed; visitors are directed to contact sales or request a demo.
Who it suits
Open CCaaS may suit contact-center operations seeking to combine voice and digital agents and adopt CX automation in stages. It also fits organizations that want to retain existing cloud or on-premises systems while adding selected platform components.
What it does well
- Essentials covers voice and multiple digital channels.
- Supports bringing multiple ACD systems.
- Integration Studio lists connectors across 300 vendors.
- Modular deployment can retain existing systems.
- SaaS customers can access self-paced training at no additional charge.
What to know first
- Pricing is not displayed.
- Visitors must contact sales or request a demo for pricing.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Verint Open CCaaS | Pricing not stated on the product page; contact sales for a demo | On request |
As verint.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Verint Customer Engagement website.
- Contact sales or request a demo to discuss the platform.
- Choose which platform components to deploy first.
- Connect telephony and other systems using the available integration options.
- Use web or API access to work with the platform.
Verdict
Verint Open CCaaS combines contact-center channels, workforce capabilities, integrations, and AI-supported tasks. Its modular approach may help organizations expand gradually, but pricing requires a sales inquiry.
Questions
How much does Verint Open CCaaS cost?
Pricing is available on request. Verint directs visitors to contact sales or request a demo.
Which channels does it support?
Listed channels include voice, chat, email, SMS, messaging, and social media.
Can an organization use its own telephony?
Yes. The platform supports bring-your-own telephony, including integration with multiple ACD systems at the same time.
What integrations are available?
Verint Integration Studio lists more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday, and ServiceNow.
What platforms are available?
Verint lists web and API access.
Does it include training?
Verint Academy offers self-paced training at no additional charge for SaaS customers, as well as instructor-led classes.
Facts from Verint Open CCaaS's own pages
- AI tasks
- Verint says its specialized AI-powered bots can perform tasks including containment, forecasting, compliance, agent coaching, and interaction wrap-up. · verint.com, 4 Oct 2026
- Company
- Verint Systems Inc. lists its worldwide headquarters in Melville, New York. · verint.com, 4 Oct 2026
- Company scale
- Verint says it serves approximately 10,000 organizations in more than 175 countries. · verint.com, 4 Oct 2026
- Connectors
- Verint Integration Studio lists more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday and ServiceNow. · verint.com, 4 Oct 2026
- Data and AI
- The platform places the Verint Engagement Data Hub and Verint Da Vinci AI at its core to unify engagement data and power AI capabilities. · verint.com, 4 Oct 2026
- Ecosystem
- The Open CCaaS ecosystem supports connections to telephony, CRM, enterprise software such as ERP and HCM, and data lakes or warehouses. · verint.com, 4 Oct 2026
- Essentials capabilities
- Open CCaaS Essentials includes AI self-service, contextual AI routing, a unified voice and digital workforce, chat, email, SMS and messaging, embedded knowledge management, and engagement data and insights. · verint.com, 4 Oct 2026
- Headquarters
- Melville, New York, United States · verint.com, 28 Sept 2026
- Integrations
- Verint Integration Studio provides more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday, and ServiceNow. · verint.com, 4 Oct 2026
- Integration tools
- Integration Studio provides a visual low-code environment for building integrations and tools to deploy, monitor and manage them. · verint.com, 4 Oct 2026
- Intended users
- Verint describes its Open CCaaS capabilities for contact-center operations that want blended digital and voice agents and can adopt CX automation at their own pace. · verint.com, 4 Oct 2026
- Modular deployment
- Verint describes a modular approach that lets organizations deploy selected platform components first and expand over time while retaining existing cloud or on-premises systems. · verint.com, 4 Oct 2026
- Open CCaaS Essentials
- Essentials includes AI-powered self-service, contextual routing, a unified workforce for digital and voice, chat, email, SMS and messaging, bring-your-own telephony, embedded knowledge management, and engagement data and insights. · verint.com, 4 Oct 2026
- Pricing availability
- The Open CCaaS pages direct visitors to contact sales or request a demo and do not display a price. · verint.com, 4 Oct 2026
- Purpose
- Verint Open CCaaS is a cloud-native, AI-powered contact center platform for automating customer experience across voice and digital channels. · verint.com, 4 Oct 2026
- Security
- Verint says Integration Studio integrations are delivered from a SOC 2 and PCI compliant cloud. · verint.com, 4 Oct 2026
- Security and compliance
- Verint’s Trust Center lists ISO 27001:2022, SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5, StateRAMP, and TX-RAMP among its compliance resources. · trust.verint.com, 4 Oct 2026
- Support
- Verint states that SaaS support contact details, support hours, error classifications, and response times are provided in its Verint Global Support Plan. · verint.com, 4 Oct 2026
- Telephony
- Open CCaaS supports bring-your-own telephony, including integrating multiple ACD systems at the same time. · verint.com, 4 Oct 2026
- Training
- Verint Academy offers self-paced training at no additional charge for SaaS customers, as well as instructor-led classes. · verint.com, 4 Oct 2026
- Trust resources
- Verint's Trust Center lists compliance materials covering ISO 27001:2022, SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5, StateRAMP and TX-RAMP. · trust.verint.com, 4 Oct 2026