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GoTo Connect

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GoTo Connect's own site

What GoTo Connect is

GoTo Connect is a paid cloud communications platform for small, midsized, distributed, and multi-location businesses. Its phone system combines telephony with meetings, messaging, softphone features, and SMS. Phone System includes unlimited auto attendants and call queues, customizable dial plans, and calls to 50 countries. Plans include video meetings for up to 250 participants, and every Connect plan includes 24/7 support. The AI Receptionist add-on can answer calls, route inquiries, capture caller details, and provide multilingual support with a customizable voice. Customer Experience offerings add channels such as WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox. GoTo lists integrations with ServiceNow and Zendesk, while its marketplace features Kommo CRM and Pipedrive. Desktop and mobile apps are available, and meetings can be joined in a browser without a download or account. Pricing is provided on request, and there is no free plan. Listed plans include shared toll-free minutes and international calling; availability may differ by region.

Who it suits

GoTo Connect suits small, midsized, distributed, and multi-location businesses looking for cloud telephony and meeting tools. Its CX and Contact Center offerings address organizations that also need customer messaging channels or agent tools.

What it does well

  • Unlimited auto attendants and call queues in Phone System.
  • Video meetings for up to 250 participants.
  • 24/7 support included with every Connect plan.
  • Desktop and mobile apps are available.
  • Meetings can be joined from a browser.

What to know first

  • No free plan.
  • Pricing is available on request.
  • Calling availability may differ by region.

Limits

GoTo Connect has no free plan. The pricing comparison lists 1,000 shared toll-free minutes and international calling to 50+ countries for each displayed plan; availability may differ by region.

Plans

PlanBilled and limitsPrice
Phone SystemFree calls to 50 countries · Unlimited auto attendants and call queues · Video meetings up to 250 participants · 24/7 supportOn request
Customer Experience (CX)WhatsApp, social, SMS campaigns, web chat, and surveys · Team inbox · AI call summaries and dashboards · ServiceNow and Zendesk integrationsOn request
CX Complete100 AIR credits included · AI-driven call handling · WhatsApp, social, SMS campaigns, web chat, and surveys · Built-in webinar capabilitiesOn request
Contact CenterAI chat analysis · Agent dashboard and integrated softphone · Priority routing · Agent monitoring, coaching, and co-browsingOn request
Phone System + AI Receptionist100 AIR credits included · 24/7 AI call answering · Intelligent call routing · Multilingual supportOn request

As goto.com lists them, read 12 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit https://www.goto.com/connect.
  2. Choose a plan or add-on that fits your communications needs.
  3. Request pricing from GoTo.
  4. Use the Android, iOS, macOS, web, or Windows platform.

Verdict

GoTo Connect spans business phone features, customer messaging, and contact center tools. Pricing is provided on request, so compare the available plan features with the communication needs of your organization.

Questions

How much does GoTo Connect cost?

Pricing is on request. The product is paid.

Is there a free plan?

No, GoTo Connect has no free plan.

Which platforms does it support?

GoTo Connect is available on Android, iOS, macOS, web, and Windows.

How large can video meetings be?

Plans include video meetings for up to 250 participants.

What integrations are listed?

GoTo Connect lists ServiceNow and Zendesk integrations. Its integration marketplace features Kommo CRM and Pipedrive.

What security and compliance details are provided?

GoTo describes TLS 1.2 or higher for data in transit and AES 256-bit encryption for customer content at rest. Its technical and organizational measures list SOC 2/SOC 3 Type II, BSI C5, PCI DSS, and TRUSTe Enterprise Privacy certifications.

Facts from GoTo Connect's own pages

AI receptionist
The AI Receptionist add-on can answer calls, route inquiries, capture caller details, and provide multilingual support with a customizable voice. · goto.com, 12 Oct 2026
Applications
GoTo says its desktop app is available for Mac and Windows and that meetings can be joined from a browser without a download or account. · goto.com, 12 Oct 2026
Auto attendant
Yes · goto.com, 21 Sept 2026
Business numbers
multiple · goto.com, 21 Sept 2026
Call handling
The Phone System plan includes unlimited auto attendants and call queues, customizable dial plans, and calls to 50 countries. · goto.com, 12 Oct 2026
Call routing
custom · goto.com, 21 Sept 2026
Compliance
GoTo Connect's technical and organizational measures list SOC 2/SOC 3 Type II, BSI C5, PCI DSS, and TRUSTe Enterprise Privacy certifications. · goto.com, 12 Oct 2026
Customer channels
The CX offerings include WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox. · goto.com, 12 Oct 2026
Desktop and mobile apps
Yes · goto.com, 21 Sept 2026
Free plan
No · goto.com, 21 Sept 2026
Integrations
GoTo Connect lists integrations with ServiceNow and Zendesk, and its integration marketplace features Kommo CRM and Pipedrive. · goto.com, 12 Oct 2026
Intended users
GoTo describes Connect as serving small, midsized, distributed, and multi-location businesses, with offerings for industries including automotive, healthcare, retail, education, and manufacturing. · goto.com, 12 Oct 2026
Meetings
GoTo Connect plans include video meetings for up to 250 participants. · goto.com, 12 Oct 2026
Phone system
Its cloud phone system combines telephony with meeting and messaging capabilities, softphone features, and SMS. · goto.com, 12 Oct 2026
Plan limits
The pricing comparison lists 1,000 shared toll-free minutes and international calling to 50+ countries for each displayed plan; availability may differ by region. · goto.com, 12 Oct 2026
Product
GoTo Connect is an AI-powered cloud communications and unified communications platform for small, midsized, and distributed businesses. · goto.com, 12 Oct 2026
Security
GoTo's GoTo Connect technical and organizational measures describe TLS 1.2 or higher for data in transit and AES 256-bit encryption for customer content at rest. · goto.com, 12 Oct 2026
Support
GoTo says every Connect plan includes 24/7 support. · goto.com, 12 Oct 2026
Voicemail transcription
Yes · goto.com, 21 Sept 2026

Where GoTo Connect stands on Freedom251

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