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PBXware
by PBXware
What PBXware is
PBXware is a paid business phone and communications system from PBXware, whose listed founding year is 2003. It supports web, Windows, macOS, iOS, Android, and Linux, with desktop and mobile apps. Its calling features include multiple business numbers, an auto attendant, custom call routing, and voicemail transcription.
The Core plan combines an enterprise PBX with IVR and call flows, unified communications apps, meetings, chat, business SMS, built-in AI, and multi-tenant management. CX Lite includes the Core features and adds near real-time wallboards, a performance dashboard, scheduled reporting, and Smart Callback. CX Pro includes Core and adds skills-based queues and routing, agent and supervisor workspaces, dialer and campaign management, and omnichannel communications.
PBXware lists its pricing as available on request, and no prices are supplied for the three named plans. The plan descriptions range from business phone and communications tools in Core to additional reporting and contact-center features in the CX options.
Who it suits
PBXware suits organizations that need business calling across desktop and mobile platforms, with tools such as multiple numbers, custom routing, and voicemail transcription. Teams that need wallboards, skills-based queues, agent workspaces, or campaign management can consider the CX plans.
What it does well
- Supports web, Windows, macOS, iOS, Android, and Linux.
- Includes multiple business numbers and custom call routing.
- Voicemail transcription and an auto attendant are listed.
- Core includes meetings, chat, and business SMS.
- CX plans add reporting, queue, and campaign tools.
What to know first
- Pricing is available on request.
- No prices are supplied for Core, CX Lite, or CX Pro.
Limits
Plan prices are not supplied; pricing is available on request.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Core | PBX, IVR and call flows · desktop, web and mobile UC apps · meetings, chat, business SMS and built-in AI | On request |
| CX Lite | Everything in Core · ERG wallboards · performance dashboard · scheduled reporting · Smart Callback | On request |
| CX Pro | Everything in Core · skills-based queues and routing · agent and supervisor workspaces · dialer and campaigns · omnichannel contact center; single-tenant today | On request |
As bicomsystems.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the PBXware website.
- Choose Core, CX Lite, or CX Pro based on the listed features.
- Contact PBXware for pricing.
Verdict
Choose PBXware if you need business calling across desktop and mobile platforms alongside communications tools such as meetings, chat, and SMS. Organizations needing contact-center features can look at CX Lite or CX Pro; pricing requires an inquiry.
Questions
How much does PBXware cost?
PBXware is paid, and pricing is available on request. No prices are supplied for its plans.
What plans are listed?
The plans are Core, CX Lite, and CX Pro. CX Lite and CX Pro include Core features and add their own listed tools.
Which platforms does PBXware support?
It supports web, Windows, macOS, iOS, Android, and Linux, with desktop and mobile apps.
What calling features are included?
Listed features include multiple business numbers, an auto attendant, custom call routing, and voicemail transcription.
What does CX Lite add?
It adds near real-time wallboards, a performance dashboard, scheduled reporting, and Smart Callback to Core.
What does CX Pro add?
It adds skills-based queues and routing, agent and supervisor workspaces, dialer and campaign management, and omnichannel communications to Core.
Facts from PBXware's own pages
- Auto attendant
- Yes · bicomsystems.com, 22 Sept 2026
- Business audience
- Business Edition is described as a solution for medium-sized businesses and enterprises. · bicomsystems.com, 12 Oct 2026
- Business numbers
- multiple · bicomsystems.com, 22 Sept 2026
- Call routing
- custom · bicomsystems.com, 22 Sept 2026
- Communications
- The product page lists audio conferencing, instant messaging, video calls, fax, presence, screen pop and screen sharing. · bicomsystems.com, 12 Oct 2026
- Contact center
- The Contact Center solution supports voice, SMS, email, live chat, Facebook Messenger and WhatsApp. · bicomsystems.com, 12 Oct 2026
- CRM integrations
- The product page names Salesforce, SugarCRM, Zendesk, Zoho and Microsoft Dynamics among its CRM integrations. · bicomsystems.com, 12 Oct 2026
- Deployment
- PBXware supports hosted and on-premise deployment. · bicomsystems.com, 12 Oct 2026
- Desktop and mobile apps
- Yes · bicomsystems.com, 22 Sept 2026
- Developer API
- The developer portal describes a REST API, real-time event publisher, SDKs and ARI applications for extending PBXware. · bicomsystems.com, 12 Oct 2026
- Editions
- PBXware is offered in Multi-Tenant, Business and Contact Center editions. · bicomsystems.com, 12 Oct 2026
- Founded
- 2003 · bicomsystems.com, 28 Sept 2026
- Installation
- The product page says PBXware can be installed from USB or CD-ROM using ISO or VMware images. · bicomsystems.com, 12 Oct 2026
- Maker history
- Bicom Systems says it launched PBXware in September 2004. · bicomsystems.com, 12 Oct 2026
- Multi-tenant
- Multi-Tenant Edition lets operators manage multiple customers from a single installation and add users or services as needed. · bicomsystems.com, 12 Oct 2026
- Phone compatibility
- Bicom Systems says PBXware is compatible with most IP phones and supports automated provisioning, busy lamp field and hot desking. · bicomsystems.com, 12 Oct 2026
- Price availability
- The plans page presents Core, CX Lite and CX Pro but does not state prices. · bicomsystems.com, 12 Oct 2026
- Product
- PBXware is a software PBX that brings voice, video, contact center features and meetings together in one platform. · bicomsystems.com, 12 Oct 2026
- Security
- Bicom Systems describes PBXware security as multilayered and says it includes call encryption. · bicomsystems.com, 12 Oct 2026
- Support
- The Business Edition page says its support team is available around the clock. · bicomsystems.com, 12 Oct 2026
- Voicemail transcription
- Yes · bicomsystems.com, 22 Sept 2026
Where PBXware stands on Freedom251
- Business Phone Systems#62 of 167
- IP PBX Software#13 of 19