Intermedia Unite is a cloud communications platform combining business voice, video conferencing, chat, SMS, contact-center tools, file management, security, and archiving. Apps run on Android, iOS, macOS, Windows, and the web. Plans include multiple business numbers, unlimited domestic and international calling in 34 countries, and more than 100 calling features. Calling controls include an auto attendant, advanced routing, hunt groups, forwarding, voicemail transcription, recording, queues, and supervisor monitor, whisper, and barge tools. Unite also offers AI Assistant, AI Call Recap, and AI Meeting Recap. Listed integrations include Salesforce, ServiceNow, NetSuite, Microsoft Dynamics, HubSpot, Pipedrive, Zendesk, Zoho, Google Workspace, Outlook, Slack, and Microsoft Teams. Triple Shield Security includes multifactor authentication, geo-fencing, encrypted communications, certified datacenters, monitoring, and AI threat detection. Pro costs 27.99 USD per user per month; Enterprise costs 32.99 USD per user per month. Pro includes 500 business texts, 100 video participants, and 50 GB storage per user; Enterprise raises those limits to 1,000 texts, 200 participants, and 200 GB.
Who it is for
It suits businesses from small companies to enterprises needing calling, meetings, messaging, and contact-center functions. Enterprise is aimed at power users needing larger meetings, more storage, and additional integrations.
What is good
- Apps for desktop, mobile, and web
- Unlimited calling in 34 countries
- More than 100 calling features
- AI call and meeting recaps
- 24/7 technical support
What to know first
- No free plan
- Toll-free numbers cost extra
- File sharing is desktop-only
- Longer archiving retention costs extra
Verdict
Intermedia Unite combines broad communications features with business integrations, security controls, and two main plan levels. Compare participant, text, storage, and archiving limits before selecting Pro or Enterprise.
Intermedia Unite plans and pricing
All plansCompared on business phone systems
- Free plan
- No
- Paid from
- $27.99/user/mo
- Business numbers
- multiple
- Auto attendant
- Yes
- Call routing
- advanced
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
