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Intermedia Unite

by Intermedia Unite

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Intermedia Unite's own site

What Intermedia Unite is

Intermedia Unite is a cloud communications platform combining business voice, video conferencing, chat, SMS, contact-center tools, file management, security, and archiving. Apps run on Android, iOS, macOS, Windows, and the web. Plans include multiple business numbers, unlimited domestic and international calling in 34 countries, and more than 100 calling features. Calling controls include an auto attendant, advanced routing, hunt groups, forwarding, voicemail transcription, recording, queues, and supervisor monitor, whisper, and barge tools. Unite also offers AI Assistant, AI Call Recap, and AI Meeting Recap. Listed integrations include Salesforce, ServiceNow, NetSuite, Microsoft Dynamics, HubSpot, Pipedrive, Zendesk, Zoho, Google Workspace, Outlook, Slack, and Microsoft Teams. Triple Shield Security includes multifactor authentication, geo-fencing, encrypted communications, certified datacenters, monitoring, and AI threat detection. Pro costs $27.99 per user per month; Enterprise costs $32.99 per user per month. Pro includes 500 business texts, 100 video participants, and 50 GB storage per user; Enterprise raises those limits to 1,000 texts, 200 participants, and 200 GB.

Who it suits

It suits businesses from small companies to enterprises needing calling, meetings, messaging, and contact-center functions. Enterprise is aimed at power users needing larger meetings, more storage, and additional integrations.

What it does well

  • Apps for desktop, mobile, and web
  • Unlimited calling in 34 countries
  • More than 100 calling features
  • AI call and meeting recaps
  • 24/7 technical support

What to know first

  • No free plan
  • Toll-free numbers cost extra
  • File sharing is desktop-only
  • Longer archiving retention costs extra

Plans

PlanBilled and limitsPrice
Probilled monthly · 500 business texts · 34 countries · 30 days archiving retention · 100 video participants · 50 GB storage per user$27.99 a month
Enterprisebilled monthly · 1,000 business texts · 200 video participants · 200 GB storage per user$32.99 a month
Unite Pro$27.99 per user/per month · 500 business texts · 100 video meeting participants · 50 GB file storage per user · 30-day rolling archiving$27.99 a month
Unite Enterprise$32.99 per user/per month · 1,000 business texts · 200 video meeting participants · 200 GB file storage per user · 30-day rolling archiving$32.99 a month

As intermedia.com lists them, read 21 Sept 2026. The maker's own page has the final word.

Verdict

Intermedia Unite combines broad communications features with business integrations, security controls, and two main plan levels. Compare participant, text, storage, and archiving limits before selecting Pro or Enterprise.

Facts from Intermedia Unite's own pages

AI
Included AI features include Unite AI Assistant, AI Call Recap, and AI Meeting Recap; AI Receptionist and AI Interaction Insights are listed as coming soon in the feature comparison. · intermedia.com, 8 Oct 2026
Apps
Unite apps support calling, team chat, HD video conferencing, presence, and file sharing, with file sharing available on desktop only. · intermedia.com, 8 Oct 2026
Auto attendant
Yes · intermedia.com, 21 Sept 2026
Business numbers
multiple · intermedia.com, 21 Sept 2026
Calling
The plans include unlimited domestic and international calling for 34 countries and more than 100 calling features. · intermedia.com, 8 Oct 2026
Calling controls
The plans include auto attendant, hunt groups, call forwarding, voicemail transcription, call recording, and call handling features such as call queuing and supervisor monitor, whisper, and barge. · intermedia.com, 8 Oct 2026
Call routing
advanced · intermedia.com, 21 Sept 2026
Compliance
Intermedia states that Unite can help safeguard protected health information when used with recommended settings and an organization’s own security procedures, and advises HIPAA-regulated businesses to ask about a Business Associate Agreement. · intermedia.com, 8 Oct 2026
Desktop and mobile apps
Yes · intermedia.com, 21 Sept 2026
Founded
1993 · intermedia.com, 19 Oct 2026
Free plan
No · intermedia.com, 21 Sept 2026
Headquarters
Sunnyvale, California, USA · intermedia.com, 19 Oct 2026
Integrations
Listed integrations include Salesforce, ServiceNow, NetSuite, Microsoft Dynamics, HubSpot, Pipedrive, Zendesk, Zoho, Google Workspace, Outlook, Slack, and Microsoft Teams. · intermedia.com, 8 Oct 2026
Intended customers
Intermedia describes Unite as serving businesses of all sizes, from small businesses to enterprises, and says Enterprise is designed for power users needing larger meetings, more storage, and additional third-party integrations. · intermedia.com, 8 Oct 2026
Plan limits
The pricing comparison lists five concurrent endpoints for both plans, says toll-free numbers cost extra, and marks longer archiving retention plans as additional charge. · intermedia.com, 8 Oct 2026
Platforms
Intermedia says users can work on PC, Mac, Chromebook, iOS, and Android devices, and its apps page identifies a Chrome web app. · intermedia.com, 8 Oct 2026
Product
Intermedia Unite is a cloud-based unified communications platform with voice, video conferencing, chat, SMS, contact center, file management, security, and archiving. · intermedia.com, 8 Oct 2026
Reliability and support
The product page states 99.999% service reliability backed by SLAs and 24/7 technical support by phone or chat. · intermedia.com, 8 Oct 2026
Security
Triple Shield Security includes multi-factor authentication, account blocking and geo-fencing, encrypted communications, and data stored in certified datacenters with 24/7 monitoring and AI-driven threat detection. · intermedia.com, 8 Oct 2026
Paid from
27.99 · intermedia.com, 21 Sept 2026
Voicemail transcription
Yes · intermedia.com, 21 Sept 2026

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