E-MetroTel UCX Cloud is a cloud phone system combining business voice, messaging, mobile fax, and CRM-connected workflows in one administration panel. Users can make and receive calls from Android, iOS, macOS, Windows, or a browser. The system includes custom call routing, an auto attendant, voicemail transcription, conversation summaries, sentiment analysis, and follow-up prompts. Teams get shared messaging channels, video and calling, analytics, and reporting. Its omnichannel contact center supports voice, webchat, Facebook Messenger, WhatsApp, SMS, and email. Built-in integrations are listed for Microsoft Teams and Salesforce, with API options for SugarCRM and Microsoft Active Directory. UCX Cloud supports cloud, on-premise, or hybrid deployment, porting existing business numbers, and operation without special hardware. UCX-Cloud Mini costs 17.50 USD per month per user for up to 32 users. UCX-Cloud Pro costs 22.00 USD per month per user for up to 1000 users. Enterprise supports unlimited users at an unlisted price.
Who it is for
UCX Cloud suits organizations with multiple locations, contact centers, or teams needing phone, messaging, collaboration, and CRM-connected workflows.
What is good
- Voice, messaging, and mobile fax
- Works across desktop, mobile, and browser
- Omnichannel contact center
- Cloud, on-premise, or hybrid deployment
- Existing number porting supported
What to know first
- No free plan
- Enterprise price not listed
- Pro plan limited to 1000 users
Verdict
UCX Cloud covers business communications, contact-center channels, collaboration, and several integration methods. Its plans differ by user limits and features, with Enterprise pricing left unstated.
E-MetroTel UCX plans and pricing
All plansCompared on business phone systems
- Free plan
- No
- Included users
- 32 users
- Auto attendant
- Yes
- Call routing
- custom
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
