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E-MetroTel UCX
What E-MetroTel UCX is
E-MetroTel UCX Cloud is a cloud phone system combining business voice, messaging, mobile fax, and CRM-connected workflows in one administration panel. Users can make and receive calls from Android, iOS, macOS, Windows, or a browser. The system includes custom call routing, an auto attendant, voicemail transcription, conversation summaries, sentiment analysis, and follow-up prompts. Teams get shared messaging channels, video and calling, analytics, and reporting. Its omnichannel contact center supports voice, webchat, Facebook Messenger, WhatsApp, SMS, and email. Built-in integrations are listed for Microsoft Teams and Salesforce, with API options for SugarCRM and Microsoft Active Directory. UCX Cloud supports cloud, on-premise, or hybrid deployment, porting existing business numbers, and operation without special hardware. UCX-Cloud Mini costs $17.50 a month per user for up to 32 users. UCX-Cloud Pro costs $22 a month per user for up to 1000 users. Enterprise supports unlimited users at an unlisted price.
Who it suits
UCX Cloud suits organizations with multiple locations, contact centers, or teams needing phone, messaging, collaboration, and CRM-connected workflows.
What it does well
- Voice, messaging, and mobile fax
- Works across desktop, mobile, and browser
- Omnichannel contact center
- Cloud, on-premise, or hybrid deployment
- Existing number porting supported
What to know first
- No free plan
- Enterprise price not listed
- Pro plan limited to 1000 users
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| UCX-Cloud Mini | Per user/month billed monthly · Up to 32 users · IVR · multi-device support · voicemail · call forwarding · mobile app · XSTIM integration | $17.50 a month |
| UCX-Cloud Pro | Per user/month billed monthly · Up to 1000 users · call recording · advanced analytics · priority support · video conferencing · chat and team messaging | $22 a month |
| Enterprise | Custom Pricing · Unlimited users · API access · dedicated account manager · custom integration · SLA guarantee · priority support | On request |
As emetrotel.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
UCX Cloud covers business communications, contact-center channels, collaboration, and several integration methods. Its plans differ by user limits and features, with Enterprise pricing left unstated.
Facts from E-MetroTel UCX's own pages
- AI features
- Its AI features include voicemail transcription, conversation summaries, sentiment analysis, and follow-up prompts. · emetrotel.com, 12 Oct 2026
- API and call control
- The maker's web integrations page describes API integrations and support for click-to-dial, call recording, conferencing, and call transfer. · emetrotel.com, 12 Oct 2026
- Auto attendant
- Yes · emetrotel.com, 22 Sept 2026
- Calling
- Users can make and receive business calls from mobile, desktop, or browser. · emetrotel.com, 12 Oct 2026
- Call routing
- custom · emetrotel.com, 22 Sept 2026
- Collaboration
- The platform offers shared messaging channels, video and calling, and analytics and reporting. · emetrotel.com, 12 Oct 2026
- Company background
- E-MetroTel says it was founded in 2009 and has design and support teams across the United States, Canada, Europe, and Asia-Pacific. · emetrotel.com, 12 Oct 2026
- Contact center channels
- The omnichannel contact center supports voice, webchat, Facebook Messenger, WhatsApp, SMS, and email. · emetrotel.com, 12 Oct 2026
- Desktop and mobile apps
- Yes · emetrotel.com, 22 Sept 2026
- Founded
- 2009 · emetrotel.com, 28 Sept 2026
- Free plan
- No · emetrotel.com, 22 Sept 2026
- Hardware and number porting
- The maker says UCX Cloud requires no special hardware and supports porting existing business phone numbers. · emetrotel.com, 12 Oct 2026
- Included users
- 32 · emetrotel.com, 22 Sept 2026
- Integrations
- The maker says UCX Cloud has built-in integrations with Microsoft Teams and Salesforce, and API-based integration is possible for SugarCRM and Microsoft Active Directory. · emetrotel.com, 12 Oct 2026
- Intended users
- The maker describes UCX Cloud as built for organizations operating across multiple locations, including retail, finance, auto dealerships, and enterprise offices. · emetrotel.com, 12 Oct 2026
- Mobile and desktop apps
- The maker provides Infinity 3065 softphone downloads for iOS, Android, and Windows, and says they are supported on UCX Release 7.0 platforms. · emetrotel.com, 12 Oct 2026
- Product
- UCX Cloud is a cloud phone system combining voice, messaging, mobile fax, and CRM-connected workflows under one admin panel. · emetrotel.com, 12 Oct 2026
- Security and deployment
- The maker says UCX Cloud offers a built-in firewall, secure data management, and cloud, on-premise, or hybrid deployment options. · emetrotel.com, 12 Oct 2026
- Support
- The product page lists global support, while its Pro plan includes priority support and Enterprise lists a dedicated account manager. · emetrotel.com, 12 Oct 2026
- Voicemail transcription
- Yes · emetrotel.com, 22 Sept 2026
Where E-MetroTel UCX stands on Freedom251
- Business Phone Systems#67 of 167