UVoice Cloud is a paid cloud business phone system for organizations using multiple business numbers. It combines voice calling, AI tools, mobile and desktop access, SMS, Microsoft Teams, contact center functions, and reporting. The phone system includes HD voice, IVR, call queues, time-of-day routing, voicemail-to-email, and call recording. AI features include an AI receptionist, voicemail summaries, live transcription, automatic call notes, and sentiment scoring. iOS and Android softphones support SMS and MMS from a business line, while shared inboxes organize messages. Microsoft Teams connections include Direct Routing with existing numbers, presence, video meetings, and calendar integration. Contact center options include skills-based routing, supervisor wallboards, agent assist, whisper and barge, and omnichannel queues. UVoice describes the service as SOC 2 and HIPAA compliant, E911 ready, and STIR/SHAKEN enabled, with stated 99.99% cloud PBX uptime. It supports Android, iOS, macOS, and Windows. Pricing is available by request, with no free plan.
Who it is for
UVoice Cloud suits organizations needing multiple business numbers, advanced call handling, AI-assisted phone workflows, and contact center features. It also fits teams requiring desktop, mobile, Microsoft Teams, or omnichannel access.
What is good
- Multiple business numbers and advanced call routing
- AI receptionist and voicemail summaries
- SMS/MMS from a business line
- Microsoft Teams Direct Routing
- Contact center skills-based routing
What to know first
- No free plan
- Pricing is available only by request
- Some support services are on-site
- Paid service requires a quote
Verdict
UVoice Cloud brings business telephony, AI, messaging, Teams connectivity, and contact center tools into one cloud service. Organizations should request a written quote to assess monthly, hardware, and installation costs.
UVoice Cloud plans and pricing
All plansCompared on business phone systems
- Free plan
- No
- Business numbers
- multiple
- Auto attendant
- Yes
- Call routing
- advanced
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
