Freedom251 › Business Phone Systems
UVoice Cloud
by UVoice Cloud
What UVoice Cloud is
UVoice Cloud is a paid cloud business phone system for organizations using multiple business numbers. It combines voice calling, AI tools, mobile and desktop access, SMS, Microsoft Teams, contact center functions, and reporting. The phone system includes HD voice, IVR, call queues, time-of-day routing, voicemail-to-email, and call recording. AI features include an AI receptionist, voicemail summaries, live transcription, automatic call notes, and sentiment scoring. iOS and Android softphones support SMS and MMS from a business line, while shared inboxes organize messages. Microsoft Teams connections include Direct Routing with existing numbers, presence, video meetings, and calendar integration. Contact center options include skills-based routing, supervisor wallboards, agent assist, whisper and barge, and omnichannel queues. UVoice describes the service as SOC 2 and HIPAA compliant, E911 ready, and STIR/SHAKEN enabled, with stated 99.99% cloud PBX uptime. It supports Android, iOS, macOS, and Windows. Pricing is available by request, with no free plan.
Who it suits
UVoice Cloud suits organizations needing multiple business numbers, advanced call handling, AI-assisted phone workflows, and contact center features. It also fits teams requiring desktop, mobile, Microsoft Teams, or omnichannel access.
What it does well
- Multiple business numbers and advanced call routing
- AI receptionist and voicemail summaries
- SMS/MMS from a business line
- Microsoft Teams Direct Routing
- Contact center skills-based routing
What to know first
- No free plan
- Pricing is available only by request
- Some support services are on-site
- Paid service requires a quote
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| UVoice Cloud | One product · voice, AI, mobile, SMS, Microsoft Teams, contact center, and reporting included | On request |
As uvoice.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
UVoice Cloud brings business telephony, AI, messaging, Teams connectivity, and contact center tools into one cloud service. Organizations should request a written quote to assess monthly, hardware, and installation costs.
Facts from UVoice Cloud's own pages
- Additional services
- Uvoice also supports Allworx on-premises and hybrid systems, SIP trunking, and call continuity/failover. · uvoice.com, 12 Oct 2026
- AI features
- AI features include an AI receptionist, voicemail summaries, live transcription, automatic call notes, and sentiment scoring. · uvoice.com, 12 Oct 2026
- Auto attendant
- Yes · uvoice.com, 22 Sept 2026
- Availability
- Uvoice states that its cloud PBX has 99.99% uptime. · uvoice.com, 12 Oct 2026
- Business numbers
- multiple · uvoice.com, 22 Sept 2026
- Call routing
- advanced · uvoice.com, 22 Sept 2026
- Contact center
- Contact center features include skills-based routing, supervisor wallboards, agent assist, whisper/barge, and omnichannel queues. · uvoice.com, 12 Oct 2026
- Desktop and mobile apps
- Yes · uvoice.com, 22 Sept 2026
- Founded
- 1990 · uvoice.com, 19 Oct 2026
- Free plan
- No · uvoice.com, 22 Sept 2026
- Headquarters
- 504 Main Street, Farmington, CT 06032, United States · uvoice.com, 19 Oct 2026
- Microsoft Teams
- Microsoft Teams features include Direct Routing with existing numbers, presence, video meetings, and calendar integration. · uvoice.com, 12 Oct 2026
- Mobile and messaging
- The service includes iOS and Android softphones, SMS/MMS from a business line, and shared inboxes. · uvoice.com, 12 Oct 2026
- Phone system
- The cloud phone system includes HD voice, IVR, call queues, time-of-day routing, voicemail-to-email, and call recording. · uvoice.com, 12 Oct 2026
- Pricing
- Uvoice invites prospective customers to request a quote and says it provides monthly, hardware, and installation costs in writing. · uvoice.com, 12 Oct 2026
- Product
- UVoice Cloud is a cloud business phone system with voice, AI, mobile, SMS, Microsoft Teams, contact center, and reporting. · uvoice.com, 12 Oct 2026
- Security and compliance
- The site describes UVoice Cloud as SOC 2 compliant and HIPAA compliant, and says it is E911 ready and STIR/SHAKEN enabled. · uvoice.com, 12 Oct 2026
- Support
- Uvoice says it designs call flows, configures phones, sets up AI features, and trains teams on-site. · uvoice.com, 12 Oct 2026
- Voicemail transcription
- Yes · uvoice.com, 22 Sept 2026
Where UVoice Cloud stands on Freedom251
- Business Phone Systems#68 of 167