Zultys Cloud Services is a hosted business communications system accessed over the internet. It combines business phone functions with presence, instant messaging, mobility, and integrated contact-center packages. Desktop and mobile apps are available for Android, iOS, macOS, web, and Windows. Features include custom call routing, an auto attendant, and voicemail transcription. Zultys says the service can support over 10,000 users and connect up to 100 offices. MX Admin provides user management, monitoring, and controls for changing settings. Zultys Flex integrates with over 20 CRMs, while the Flex Plus add-on provides screen pops with over 100 CRMs. The provider describes redundant servers, failover protection, and multiple data centers monitored around the clock, with a stated 99.999% reliability target. Pricing is by quote, and support comes through a local certified agent or partner.
Who it is for
Zultys Cloud Services suits organizations needing hosted voice, messaging, mobility, and contact-center functions across multiple locations. It can serve deployments connecting many users, offices, and CRM systems.
What is good
- Supports Android, iOS, macOS, web, and Windows
- Custom call routing and auto attendant
- Integrates with over 20 CRMs
- Supports over 10,000 users and 100 offices
- Voicemail transcription included
What to know first
- Pricing is available only by quote
- Some features and add-ons cost extra
- Safari Web ZAC lacks screen sharing and DTMF
- Support depends on a local agent or partner
Verdict
Zultys Cloud Services combines communications, mobility, administration, and CRM connectivity for larger business deployments. Prospective customers should confirm add-on costs and Safari limitations during the quote process.
Get started with Zultys Cloud Services
- Visit the Zultys Cloud Services website
- Request a pricing quote
- Choose a Standard User, Premium User, or Contact Center User plan
- Work with a local certified agent or partner for system design and training
- Use MX Admin to add users and change service settings
- Connect supported CRM systems through Zultys Flex
Limits to know first
Plan capabilities vary by Standard User, Premium User, and Contact Center User options, and some features or add-ons cost extra. Safari Web ZAC does not support screen sharing or DTMF.
Questions about Zultys Cloud Services
How much does Zultys Cloud Services cost?
Pricing is available by request. Zultys directs prospective customers to request a quote.
Which platforms are supported?
Apps and access are available for Android, iOS, macOS, web, and Windows.
What user plans are offered?
The listed plan types are Standard User, Premium User, and Contact Center User. Some capabilities and add-ons carry additional cost.
Which CRM integrations are available?
Zultys Flex integrates with over 20 CRMs, including ConnectWise, HubSpot, Microsoft Dynamics, NetSuite, SugarCRM, and Zoho. Flex Plus adds screen pops with over 100 CRMs.
Does it support HIPAA compliance?
Zultys says systems managed directly through CloudDesk can be configured for HIPAA compliance with a Business Associate Agreement. Customer responsibilities depend on the management arrangement.
Who provides support?
Cloud customers are supported by a local certified agent or partner for design, training, user additions, billing, and ongoing support.
Zultys Cloud Services plans and pricing
All plansCompared on business phone systems
- Auto attendant
- Yes
- Call routing
- custom
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
