Sangoma Communications Platform combines business voice, video, messaging, collaboration, conferencing and customer outreach in one service. Organizations can deploy it in the cloud, in a hybrid setup or on premises. Cloud calling includes DIDs, unlimited calling, SMS and E911. Cloud plans also provide HD meetings for up to 120 participants, with sessions lasting up to 12 hours, plus a departmental contact center with routing, reporting and agent coaching. AI capabilities include call transcription, summaries and a virtual receptionist for routine calls. The cloud service embeds Microsoft Teams and lists Salesforce tools such as click-to-call, inbound screen pops and call-detail tracking. Hybrid UC keeps local call control and survivability during internet or cloud outages, with internet, 4G LTE or POTS failover. Switchvox on premises adds voice, video, chat, contact-center features, softphone and mobile apps, CRM and Outlook integrations, and SIP trunk, POTS and PRI support. Pricing is on request.
Who it is for
It suits SMBs and distributed teams seeking cloud calling with low IT overhead, as well as IT-led or regulated organizations wanting on-premises control and customization.
What is good
- Cloud, hybrid and on-premises deployment options
- HD meetings support up to 120 participants
- AI transcription, summaries and virtual receptionist
- Hybrid failover supports internet, 4G LTE or POTS
- 24/7 support and dedicated onboarding team
What to know first
- Pricing is available only on request
- On-prem virtual deployments support up to 1,000 seats
- Some capabilities are specific to cloud or on-prem deployments
Verdict
Sangoma Communications Platform covers communications, meetings, contact-center work and customer outreach across several deployment models. Its cloud, hybrid and on-premises choices let organizations match phone continuity and control requirements to their operating model.
Sangoma Communications Platform plans and pricing
All plansCompared on business phone systems
- Auto attendant
- Yes
