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SolSwitch Cloud Hosted PBX
What SolSwitch Cloud Hosted PBX is
SolSwitch Cloud Hosted PBX is a customizable cloud business phone system managed through a browser portal. It supports extensions, queues, multiple business numbers, multi-level auto-attendants, time rules, announcements, music on hold, and business-hours or holiday routing. Administrators can configure routes, monitor calls live, review CDR reports, and assign role-based permissions. SolSwitch Connect gives remote and hybrid workers desktop and mobile calling, chat, and texting on a business number across iOS, Android, Windows, and macOS. The service lists redundant cloud infrastructure, failover routing, and a 99.999% uptime SLA. AI-related tools include IVR speech recognition, vocal dial-by-name, voicemail and call transcription, and text-to-speech, with usage varying by plan. Integrations include Microsoft Teams, Click-to-Dial, CallTheory WTCP, Northern911 Address Info, TaxiCaller, and Oracle CX. Custom APIs, scripting, and development are also listed.
Who it suits
SolSwitch suits remote, hybrid, and multi-site teams needing a managed business phone system. One instance can support multiple locations and workers using desktop, mobile, or compatible IP phone access.
What it does well
- Supports multiple business numbers and advanced routing
- Desktop and mobile softphone apps
- 99.999% uptime SLA listed
- Includes live monitoring and CDR reporting
- Offers custom integrations and development
What to know first
- No free plan
- Plans allow two concurrent calls per user
- AI usage amounts vary by plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| SOLSWITCH PRO | per user · Unlimited local calling · up to 2 concurrent calls per user · includes DID · 24/7 emergency support | C$14.95 a month |
| SOLSWITCH PRO+ | per user · Unlimited North America calling · unlimited incoming toll-free calling · unlimited call recording storage · unlimited virtual faxing · 100 minutes voicemail transcription · 100 minutes urgent call transcription · 500 minutes non-urgent call transcription | C$22.95 a month |
| SOLSWITCH ENTERPRISE+ | per user · Includes Pro+ · SolSwitch Connect or Microsoft Teams · unlimited SMS/MMS and MCQ messaging · unlimited voicemail transcription · unlimited text-to-speech · 250 minutes urgent call transcription · 1,250 minutes non-urgent call transcription | C$29.95 a month |
As solswitch.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
SolSwitch combines cloud PBX controls, softphone access, routing options, and administrative reporting for distributed teams. Prospective buyers should check plan-specific AI allowances and additional concurrent-call charges.
Facts from SolSwitch Cloud Hosted PBX's own pages
- Administration
- The browser-based administrator portal supports extension and routing configuration, live call monitoring, CDR reporting, and role-based permissions. · solswitch.com, 12 Oct 2026
- AI tools
- The platform includes IVR speech recognition, vocal dial-by-name, voicemail and call transcription, and text-to-speech, with usage amounts varying by plan. · solswitch.com, 12 Oct 2026
- APIs and custom work
- The maker lists custom SMS API and SolSwitch API integrations, low-code custom scripting, and custom development for ERP, CRM, or other platforms. · solswitch.com, 12 Oct 2026
- Auto attendant
- Yes · solswitch.com, 22 Sept 2026
- Business numbers
- multiple · solswitch.com, 22 Sept 2026
- Calling and routing
- The system supports extensions, queues, multi-level auto-attendants, time rules, music on hold, announcements, and business-hours and holiday routing. · solswitch.com, 12 Oct 2026
- Call routing
- advanced · solswitch.com, 22 Sept 2026
- Desktop and mobile apps
- Yes · solswitch.com, 22 Sept 2026
- Founded
- 2009 · solswitch.com, 19 Oct 2026
- Free plan
- No · solswitch.com, 22 Sept 2026
- Headquarters
- Sudbury, Ontario, Canada · solswitch.com, 19 Oct 2026
- Integrations
- Listed integrations include Microsoft Teams, Click-to-Dial, CallTheory WTCP, Northern911 Address Info, TaxiCaller, and Oracle CX; the maker also offers custom integrations. · solswitch.com, 12 Oct 2026
- Intended users
- The maker describes Hosted PBX as suited to remote, hybrid, and multi-site teams, with one SolSwitch instance supporting multiple locations. · solswitch.com, 12 Oct 2026
- Product
- Cloud Hosted PBX is a customizable business phone system hosted in the cloud and managed through a web-based portal. · solswitch.com, 12 Oct 2026
- Reliability
- The hosted service is backed by a 99.999% uptime SLA and offers redundant cloud infrastructure and failover routing options. · solswitch.com, 12 Oct 2026
- Remote work
- The maker says remote and hybrid workers can use SolSwitch Connect, Microsoft Teams, or compatible IP phones to keep their extensions and features. · solswitch.com, 12 Oct 2026
- Security
- The maker says it is pursuing SOC 2 attestation with a target of 2027. · solswitch.com, 12 Oct 2026
- Softphone
- SolSwitch Connect is a desktop and mobile softphone for iOS, Android, Windows, and macOS, with calling, chat, and texting on a business number. · solswitch.com, 12 Oct 2026
- Support
- Plans include ongoing support, management, and maintenance, and the pricing page lists 24/7 emergency support. · solswitch.com, 12 Oct 2026
- Usage limits
- Plans include up to two concurrent calls per user, and the maker says additional concurrent call capacity may be added for a monthly per-channel charge. · solswitch.com, 12 Oct 2026
- Voicemail transcription
- Yes · solswitch.com, 22 Sept 2026
Where SolSwitch Cloud Hosted PBX stands on Freedom251
- Business Phone Systems#71 of 167