SolSwitch Cloud Hosted PBX is a customizable cloud business phone system managed through a browser portal. It supports extensions, queues, multiple business numbers, multi-level auto-attendants, time rules, announcements, music on hold, and business-hours or holiday routing. Administrators can configure routes, monitor calls live, review CDR reports, and assign role-based permissions. SolSwitch Connect gives remote and hybrid workers desktop and mobile calling, chat, and texting on a business number across iOS, Android, Windows, and macOS. The service lists redundant cloud infrastructure, failover routing, and a 99.999% uptime SLA. AI-related tools include IVR speech recognition, vocal dial-by-name, voicemail and call transcription, and text-to-speech, with usage varying by plan. Integrations include Microsoft Teams, Click-to-Dial, CallTheory WTCP, Northern911 Address Info, TaxiCaller, and Oracle CX. Custom APIs, scripting, and development are also listed.
Who it is for
SolSwitch suits remote, hybrid, and multi-site teams needing a managed business phone system. One instance can support multiple locations and workers using desktop, mobile, or compatible IP phone access.
What is good
- Supports multiple business numbers and advanced routing
- Desktop and mobile softphone apps
- 99.999% uptime SLA listed
- Includes live monitoring and CDR reporting
- Offers custom integrations and development
What to know first
- No free plan
- Plans allow two concurrent calls per user
- AI usage amounts vary by plan
Verdict
SolSwitch combines cloud PBX controls, softphone access, routing options, and administrative reporting for distributed teams. Prospective buyers should check plan-specific AI allowances and additional concurrent-call charges.
SolSwitch Cloud Hosted PBX plans and pricing
All plansCompared on business phone systems
- Free plan
- No
- Business numbers
- multiple
- Auto attendant
- Yes
- Call routing
- advanced
- Voicemail transcription
- Yes
- Desktop and mobile apps
- Yes
