Side by side

Daktela Contact Center vs GOautodial

Both stand on omnichannel contact center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.

Daktela Contact Center

Free trial AndroidAPIiPhone+3

Daktela combines multiple customer service channels with automation, contact centre tools and integration options. It has a 14-day trial, but no free plan; pricing varies by licence and AI package.

Visit Daktela Contact Center

GOautodial brings dialing, inbound call handling, CRM, and reporting into an open-source suite. Its paid setup and support services have listed prices and conditions, while the project README points users to its community portal for help.

Visit GOautodial

The facts

	Daktela Contact Center	GOautodial
Free plan	A free trial	Yes
Open source	Not published	Not published
Runs on	Android, API, iPhone, Mac, Web, Windows	API, Linux, Self-hosted, Web
Lowest paid plan	SMS: €12 a month	Managed Services: $30 a month
Plans published	10	3
Maker	Daktela Contact Center	Not published
Website	daktela.com	goautodial.org
On omnichannel contact center software	#7 of 34	#2 of 34

Daktela Contact Center: what it does well

Unifies voice, live chat, email and social media.
Bots can hand conversations to live agents.
Includes helpdesk, analytics, QA reviews and knowledge base.
Android and iOS apps include ticketing and calls.
Every licence includes 24/7 local-language technical support.

What to know first

No free plan.
Setup and onboarding are billed once by project scope.
AI packages use monthly flat fees.

GOautodial: what it does well

Includes predictive, preview, manual, and progressive dialing.
Provides inbound IVR and automatic call distribution.
Lists CRM, reports, analytics, and REST APIs.
WebRTC browser calling is described in the v4 announcement.
An x86_64 ISO installer is available.

What to know first

Ticketing, instant messaging, and social media are under development.
New Server Setup requires SSH access to a public IP.
New Server Setup configures one IVR level only.
Managed Services starts at $30 a month.

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