Freedom251 › Call Center Software
UJET
by UJET
What UJET is
UJET is a cloud contact center platform for organizations managing customer conversations across voice and digital channels. Its CCaaS and Workforce Management offering uses AI for customer experience, agents, and contact center operations. The web-based Agent Desktop combines contact center tools, customer information, and workflows in one workspace. An iOS and Android agent app supports receiving and transferring calls and chats, outbound calls, CRM access, and switching between desktop and mobile. Channel availability depends on the plan: Enterprise includes chat, email, SMS, and social, while Digital includes those channels and in-app voice. UJET lists integrations including Google, HubSpot, Kustomer, Salesforce, Microsoft Dynamics, Oracle, Zendesk, Freshdesk, Zoho, ServiceNow, and SAP. The maker says customer data and PII remain in the customer’s CRM or private data repository and that communications data is encrypted and transferred to customer-controlled storage. Plans start with Basic at $65 a month per user.
Who it suits
UJET suits organizations seeking cloud contact center tools across voice and digital channels, with agent access on web, iOS, and Android. Its listed customers include organizations of any size.
What it does well
- Agent app supports calls, chats, and CRM access.
- Agent Desktop combines tools, customer information, and workflows.
- Integrations include Salesforce, Zendesk, and Microsoft Dynamics.
- The maker describes encryption and annual independent audits.
- A free trial is available.
What to know first
- There is no free plan.
- Chat, email, SMS, and social availability varies by plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Basic | per user/month · PSTN voice · standard reports and dashboards · single sign-on · CRM adapters · Web SDK · standard support | $65 a month |
| Pro | per user/month · Basic plus agent desktop · SMS blending · Smart Actions · Mobile SDK · advanced reports and dashboards · APIs and data exporter · premium support | $99 a month |
| Enterprise | per user/month · Pro plus chat · email · SMS · social channels | $120 a month |
| Digital | per user/month · Chat, email, SMS, social, and in-app voice · agent desktop · advanced reports and dashboards · APIs and data exporter · Web and Mobile SDKs · premium support | $69 a month |
As ujet.cx lists them, read 30 Sept 2026. The maker's own page has the final word.
Verdict
UJET combines contact center and workforce management capabilities, with channel coverage depending on the selected plan. Compare the plan-specific channels and support level before subscribing.
Facts from UJET's own pages
- Agent desktop
- UJET Agent Desktop is a web-based application that combines contact center tools, customer information, and workflows in one workspace. · ujet.cx, 30 Sept 2026
- AI and CX
- UJET offers a CCaaS and Workforce Management platform with AI for customer experience, agents, and contact center operations. · ujet.cx, 30 Sept 2026
- Channels
- The Enterprise plan includes chat, email, SMS, and social channels, while the Digital plan includes in-app voice. · ujet.cx, 30 Sept 2026
- CRM data handling
- UJET says customer data and PII are stored in the customer’s CRM or private data repository and that it minimizes PII stored on its platform. · ujet.cx, 30 Sept 2026
- Founded
- 2015 · ujet.cx, 28 Sept 2026
- Free plan
- No · ujet.cx, 23 Sept 2026
- Headquarters
- San Francisco, California, United States · ujet.cx, 28 Sept 2026
- Integrations
- UJET lists integrations including Google, HubSpot, Kustomer, Salesforce, Microsoft Dynamics, Oracle, Zendesk, Freshdesk, Zoho, ServiceNow, and SAP. · ujet.cx, 30 Sept 2026
- Intended customers
- UJET says its platform supports organizations of any size and reports serving companies in over 20 countries. · ujet.cx, 30 Sept 2026
- Mobile agent app
- The agent app for iOS and Android supports receiving and transferring calls and chats, outbound calls, CRM access, and switching between desktop and mobile. · ujet.cx, 30 Sept 2026
- Outbound dialer
- Yes · ujet.cx, 23 Sept 2026
- Paid add-ons
- The pricing page lists add-ons including chat, email, SMS, social, outbound dialer, co-browsing, Workforce Management, and conversational AI features. · ujet.cx, 30 Sept 2026
- Product
- UJET describes itself as a cloud contact center platform that unifies voice, chat, and mobile into contextual customer journeys. · ujet.cx, 30 Sept 2026
- Security
- UJET says its platform is independently audited and certified annually, and that communications data is encrypted, transferred to customer-controlled storage, and deleted from its platform after the support session. · ujet.cx, 30 Sept 2026
- Paid from
- 65 · ujet.cx, 23 Sept 2026
- Support
- Basic includes Standard Support, while Pro, Enterprise, and Digital include Premium Support. · ujet.cx, 30 Sept 2026
- Trial
- UJET’s Terms say a user who registers for a free trial can use applicable services free until the trial period ends, a purchased subscription starts, or UJET terminates the trial; no trial duration is stated there. · ujet.cx, 30 Sept 2026
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