Side by side
Agentforce Contact Center vs UJET
Both stand on contact center as a service - enterprise software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIExtension+2
Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities. Contact Center Plus is the listed option that includes workforce and quality management. Teams seeking a free plan should look elsewhere.
Visit Agentforce Contact Center
Free trial AndroidAPIiPhone+1
UJET combines contact center and workforce management capabilities, with channel coverage depending on the selected plan. Compare the plan-specific channels and support level before subscribing.
Visit UJETThe facts
| Agentforce Contact Center | UJET | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, API, Extension, iPhone, Web | Android, API, iPhone, Web |
| Lowest paid plan | Workforce Management: $50 per user a month | Basic: $65 per user a month |
| Plans published | 4 | 4 |
| Maker | Not published | UJET |
| Website | salesforce.com | ujet.cx |
| On contact center as a service - enterprise software | #1 of 26 | #12 of 26 |
Agentforce Contact Center: what it does well
- Available on web, iOS, and Android.
- Includes native voice and digital channels on the Contact Center plan.
- Supports outbound dialing, shared inbox, and customer and employee portals.
- Offers ticket automation, workflow automation, and approval workflows.
- Lists offline mode and API access.
What to know first
- There is no free plan.
- Contact Center Voice requires Agentforce 1 Edition billing.
- Workforce and quality management are included in the $250 a month Plus plan.
UJET: what it does well
- Agent app supports calls, chats, and CRM access.
- Agent Desktop combines tools, customer information, and workflows.
- Integrations include Salesforce, Zendesk, and Microsoft Dynamics.
- The maker describes encryption and annual independent audits.
- A free trial is available.
What to know first
- There is no free plan.
- Chat, email, SMS, and social availability varies by plan.
Alternatives to Agentforce Contact Center Alternatives to UJET The whole list