Freedom251 › Call Center Software
TeleCMI
by TeleCMI
What TeleCMI is
TeleCMI is a cloud communications suite covering contact centers, AI agents, AI assist, cloud phone systems, and Cloud PBX. Listed calling features include intelligent routing, live call monitoring, call barging, real-time analytics, number masking, and automated call distribution. It provides an auto attendant, custom call routing, multiple business numbers, and desktop and mobile calling apps. Desktop downloads are listed for Windows x64, Windows ia32, and Linux; the mobile app supports business calls globally. TeleCMI lists Android, web, API, Linux, and Windows platforms, plus RESTful, open, and advanced APIs and webhook integrations. CRM and business-tool connections are described as one-click integrations. Security measures include two-factor authentication, SAML, user roles, and TLS. The company states GDPR, PCI DSS, and HIPAA compliance for Contact Center CX, along with 99.99% uptime, active failover, and disaster recovery. A 14-day trial is available, but no free plan is listed.
Who it suits
TeleCMI targets businesses in BFSI, e-commerce, healthcare, logistics, edtech, and real estate. It suits teams needing cloud calling, routing, integrations, and desktop or mobile applications.
What it does well
- Contact center and Cloud PBX products
- Custom routing and automated distribution
- Desktop and mobile calling apps
- REST, open, and webhook APIs
- 14-day trial available
What to know first
- No free plan is listed
- Several plan prices are not provided
- Global plans require minimum users and numbers
- Additional numbers cost $5 a month
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | Open API · Shift-based routing · Desk phone support · AI suite · Dedicated account manager | On request |
| Additional number | per month · Additional phone number | $5 a month |
| Basic | 2-user minimum · one local or toll-free number included · 1,000 inbound and internal minutes (toll-free excluded) · outbound calls at call rates · 1-year data recording | On request |
| Enterprises | 2-user minimum · one local or toll-free number included · unlimited inbound and internal calls (toll-free excluded) · outbound calls at call rates · unlimited data recording | On request |
| Premium | 2-user minimum · one local or toll-free number included · unlimited inbound and internal calls (toll-free excluded) · outbound calls at call rates · unlimited data recording | On request |
As telecmi.com lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
TeleCMI brings calling, contact-center, AI, routing, and integration features into one cloud suite. Its trial allows evaluation, while plan requirements and unlisted prices should be checked before purchase.
Facts from TeleCMI's own pages
- APIs
- The features page lists RESTful APIs, open APIs, advanced APIs, and API and webhook integrations. · telecmi.com, 12 Oct 2026
- Auto attendant
- Yes · telecmi.com, 22 Sept 2026
- Business numbers
- multiple · telecmi.com, 22 Sept 2026
- Call features
- The listed features include intelligent routing, live call monitoring, call barging, real-time analytics, number masking, and automated call distribution. · telecmi.com, 12 Oct 2026
- Calling plans
- The Global Plans page lists a minimum of two users and one local or toll-free number in each of its three plans. · telecmi.com, 12 Oct 2026
- Call routing
- custom · telecmi.com, 22 Sept 2026
- Company
- TeleCMI says it was founded in 2016 and lists offices in Noida, Chennai, Bangalore, and Villupuram, India. · telecmi.com, 12 Oct 2026
- Compliance
- TeleCMI's Contact Center CX page says it complies with GDPR, PCI DSS, and HIPAA and uses encryption, secure APIs, and two-factor authentication. · telecmi.com, 12 Oct 2026
- Desktop apps
- TeleCMI provides a desktop business phone application for incoming and outgoing calls, with Windows x64, Windows ia32, and Linux downloads listed. · telecmi.com, 12 Oct 2026
- Desktop and mobile apps
- Yes · telecmi.com, 22 Sept 2026
- Founded
- 2016 · telecmi.com, 28 Sept 2026
- Free plan
- No · telecmi.com, 22 Sept 2026
- Included users
- 3 · telecmi.com, 22 Sept 2026
- Integrations
- TeleCMI's integrations page describes one-click connections with CRMs and business tools to sync conversations, track sales, and automate workflows. · telecmi.com, 12 Oct 2026
- Mobile app
- The download page describes a mobile application for making and receiving business calls globally. · telecmi.com, 12 Oct 2026
- Product
- TeleCMI offers AI-driven cloud communication products including contact centers, AI agents, AI assist, cloud phone systems, and Cloud PBX. · telecmi.com, 12 Oct 2026
- Reliability
- The features page states 99.99% uptime and lists active failover and disaster recovery. · telecmi.com, 12 Oct 2026
- Security
- TeleCMI's cloud phone system page lists two-factor authentication, SAML, user roles, and TLS among its security measures. · telecmi.com, 12 Oct 2026
- Target customers
- TeleCMI says its products serve businesses in BFSI, e-commerce, healthcare, logistics, edtech, and real estate. · telecmi.com, 12 Oct 2026
- Trial
- The integrations page offers a 14-day trial of TeleCMI's features. · telecmi.com, 12 Oct 2026
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