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Best Zoom Contact Center Alternatives in 2026

Updated

20 apps from call center software ranked against Zoom Contact Center on the same published basis.

  1. 1
    Freshcaller Free plan AndroidiOSWeb $15/mo7.9
    Zoom Contact Center vs Freshcaller
  2. 2
    C-Zentrix Contact Center Free plan AndroidapiiOSself-hostedWeb Free7.0
    Zoom Contact Center vs C-Zentrix Contact Center
  3. 3
    CallHub Free plan AndroidapiiOSMacWeb $0.05/mo7.0
    Zoom Contact Center vs CallHub
  4. 4
    Genesys Cloud CX WebWinMaciOSAndroid $75/mo6.9
    Zoom Contact Center vs Genesys Cloud CX
  5. 5
    Amazon Connect Free trial AndroidapiiOSWeb 6.8
    Zoom Contact Center vs Amazon Connect
  6. 6
    8x8 Contact Center AndroidapiiOSMacWeb 6.8
    Zoom Contact Center vs 8x8 Contact Center
  7. 7
    RingCentral RingCX apiMacWebWin $65/mo6.7
    Zoom Contact Center vs RingCentral RingCX
  8. 8
    GoTo Contact Center AndroidiOSMacWebWin 6.7
    Zoom Contact Center vs GoTo Contact Center
  9. 9
    OpenScape Contact Center Enterprise WebWin 6.7
    Zoom Contact Center vs OpenScape Contact Center Enterprise
  10. 10
    Mitel CX 6.6
    Zoom Contact Center vs Mitel CX
  11. 11
    Dialpad Support Free trial AndroidapiextensioniOSMac $8,095/mo6.6
    Zoom Contact Center vs Dialpad Support
  12. 12
    Avaya Experience Platform apiself-hostedWeb $48/mo6.5
    Zoom Contact Center vs Avaya Experience Platform
  13. 13
    Google Contact Center AI Platform WebiOSAndroid 6.5
    Zoom Contact Center vs Google Contact Center AI Platform
  14. 14
    MiContact Center Business 6.5
    Zoom Contact Center vs MiContact Center Business
  15. 15
    storm CONTACT apiWeb 6.5
    Zoom Contact Center vs storm CONTACT
  16. 17
    Zendesk Contact Center Web $33/mo6.4
    Zoom Contact Center vs Zendesk Contact Center
  17. 18
    Netcall Omnichannel Contact Centre 6.4
    Zoom Contact Center vs Netcall Omnichannel Contact Centre
  18. 19
    Sinch Contact Pro Web 6.4
    Zoom Contact Center vs Sinch Contact Pro
  19. 20
    Altitude Xperience 6.4
    Zoom Contact Center vs Altitude Xperience
  20. 21
    Callision Free plan Free6.4
    Zoom Contact Center vs Callision

Zoom Contact Center alternatives compared

#AppScoreFree planFromRuns on
1Freshcaller7.9Free plan$15/moAndroid, iOS, Web
2C-Zentrix Contact Center7.0Free planFreeAndroid, API, iOS, self-hosted, Web
3CallHub7.0Free plan$0.05/moAndroid, API, iOS, Mac, Web, Windows
4Genesys Cloud CX6.9No$75/moWeb, Windows, Mac, iOS, Android
5Amazon Connect6.8NoAndroid, API, iOS, Web
68x8 Contact Center6.8Android, API, iOS, Mac, Web, Windows
7RingCentral RingCX6.7No$65/moAPI, Mac, Web, Windows
8GoTo Contact Center6.7Android, iOS, Mac, Web, Windows
9OpenScape Contact Center Enterprise6.7Web, Windows
10Mitel CX6.6
11Dialpad Support6.6No$8,095/moAndroid, API, Browser, iOS, Mac, Web, Windows
12Avaya Experience Platform6.5No$48/moAPI, self-hosted, Web
13Google Contact Center AI Platform6.5Web, iOS, Android
14MiContact Center Business6.5
15storm CONTACT6.5API, Web
17Zendesk Contact Center6.4No$33/moWeb
18Netcall Omnichannel Contact Centre6.4
19Sinch Contact Pro6.4Web
20Altitude Xperience6.4
21Callision6.4Free planFree
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Questions about Zoom Contact Center alternatives

What is the best alternative to Zoom Contact Center?

Freshcaller, number 1 in call center software with a score of 7.9 out of 10. The others here: C-Zentrix Contact Center, CallHub, Genesys Cloud CX and 16 more.

What is the best free alternative to Zoom Contact Center?

Freshcaller is the best-ranked alternative with a free plan. 4 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.