Side by side
Nextiva vs Zoom Contact Center
Both stand on call center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIExtension+5
Nextiva combines business calling with messaging, meetings, and collaboration features across its plans. The listed monthly options begin at $15 a month, and there is no free plan or trial.
Visit Nextiva
Paid AndroidAPIiPhone+3
Zoom Contact Center offers multichannel routing, reporting, and plan-dependent AI and workforce tools. Review the plan prices and channel requirements before choosing a tier.
Visit Zoom Contact CenterThe facts
| Nextiva | Zoom Contact Center | |
|---|---|---|
| Free plan | A free trial | No |
| Open source | No | Not published |
| Runs on | Android, API, Extension, iPhone, Linux, Mac, Web, Windows | Android, API, iPhone, Mac, Web, Windows |
| Lowest paid plan | Core: $15 a month | Essentials: $69 a month |
| Plans published | 3 | 9 |
| Maker | Nextiva | Not published |
| Website | nextiva.com | zoom.com |
| On call center software | #29 of 122 | #33 of 122 |
Nextiva: what it does well
- Core includes voice, business SMS, video meetings, and team chat.
- Call handling includes voicemail transcription and call recording.
- Apps are listed for desktop and mobile operating systems.
- All cloud phone system plans include 24/7 support.
- Integrations include Salesforce, HubSpot, and Microsoft Teams.
What to know first
- Requires at least 100 kbps upload speed per phone line.
- No free plan is offered.
- No free trial is offered.
Zoom Contact Center: what it does well
- Combines voice, video, chat, SMS, email, and social media
- Routes interactions while preserving customer context
- Role-based dashboards show live and historical data
- Reports can connect to business intelligence tools through APIs
What to know first
- No free plan is listed
- Email, social, outbound dialers, and cobrowse require Premium
- Workforce Management is listed with Elite
- PSTN calls may not be encrypted
Alternatives to Nextiva Alternatives to Zoom Contact Center The whole list