Side by side
Agentforce Contact Center vs Amazon Connect
Both stand on contact center as a service - enterprise software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose Agentforce Contact Center if your team needs voice and digital service with request-handling and automation capabilities. Contact Center Plus is the listed option that includes workforce and quality management. Teams seeking a free plan should look elsewhere.
Visit Agentforce Contact Center
Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels. Its usage-based pricing and listed free allowances should be considered alongside channel and regional charges.
Visit Amazon ConnectThe facts
| Agentforce Contact Center | Amazon Connect | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | Android, API, Extension, iPhone, Web | Android, API, iPhone, Web |
| Lowest paid plan | Workforce Management: $50 per user a month | See the plans |
| Plans published | 4 | 8 |
| Maker | Not published | Not published |
| Website | salesforce.com | aws.amazon.com |
| On contact center as a service - enterprise software | #1 of 26 | #2 of 26 |
Agentforce Contact Center: what it does well
- Available on web, iOS, and Android.
- Includes native voice and digital channels on the Contact Center plan.
- Supports outbound dialing, shared inbox, and customer and employee portals.
- Offers ticket automation, workflow automation, and approval workflows.
- Lists offline mode and API access.
What to know first
- There is no free plan.
- Contact Center Voice requires Agentforce 1 Edition billing.
- Workforce and quality management are included in the $250 a month Plus plan.
Amazon Connect: what it does well
- Supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages.
- AI agents can pass context to human agents.
- No-code visual canvas supports conversational experience design.
- Includes real-time and historical metrics and conversational analytics.
- Data is encrypted at rest and in transit.
What to know first
- Charges vary by region, channel, and third-party provider.
- Voice pricing lists standard telephony rates separately.
- Free Tier allowances are limited to stated amounts and period.
- Pricing details include per-message, per-minute, and per-email charges.
Alternatives to Agentforce Contact Center Alternatives to Amazon Connect The whole list