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Best Contact Center Analytics Software in 2026

Contact center analytics software helps teams examine customer interactions and service activity. Compared on speech analytics and sentiment analysis, the entries also cover real-time monitoring, quality scorecards, and service-level reporting. Data retention can be important when deciding how interaction information fits your operations, while free-plan availability and paid-from pricing add practical cost context. Convin, MaestroQA, and CallMiner Eureka are among the options to compare. Consider whether your work calls for live oversight, conversation analysis, performance review, or a combination of these capabilities.

  1. 1

    Convin

    Free plan AndroidAPIiPhone+1

    Convin combines conversation analysis, live agent guidance, and automated quality scoring across several channels.

    7.6 Pricing on request Visit site
  2. 2

    MaestroQA

    Free plan APIExtensionMac+2

    Choose Rippit for omnichannel conversation QA that combines AI analysis with scoring, calibration, and coaching workflows.

    7.3 Pricing on request Visit site
  3. 3

    Scorebuddy Conversation Analytics

    Free plan APIWeb

    Scorebuddy Conversation Analytics combines interaction analysis with topic, sentiment, and contact-driver views.

    6.8 Pricing on request · 14-day trial Visit site
  4. 4

    Amazon Connect

    Free trial AndroidAPIiPhone+1

    Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels.

    6.6 Free plan Visit site
  5. 5

    Enthu.AI

    Free trial Web

    Choose Enthu.AI if your contact center needs AI-assisted scoring, coaching workflows, and broad QA coverage, with call intelligence linked to tools such as HubSpot.

    6.0 14-day trial Visit site
  6. 6

    Analyza

    Paid APIWeb

    Choose Analyza if your team needs multilingual analysis across multiple customer service channels, with configurable measures and enterprise system connections.

    5.8 Pricing on request Visit site
  7. 7

    CallMiner Eureka

    Paid APIWeb

    Eureka brings interaction analytics, agent support, and automation capabilities together for organizations with substantial conversation volumes.

    5.7 Pricing on request Visit site
  8. 8

    Medallia

    by Medallia
    Paid AndroidAPIiPhone+1

    Choose Medallia if an enterprise needs to bring varied experience signals into analytics and structured follow-up workflows.

    5.7 Pricing on request Visit site
  9. 9

    Five9 Interaction Analytics

    Paid APIWeb

    Five9 Interaction Analytics combines conversation analysis, multilingual capabilities and quality-management data.

    5.6 Pricing on request Visit site
  10. 10

    Daisee

    Paid Web

    Daisee combines automated QA, conversation analytics, risk detection, and contact-centre review tools in a web platform.

    5.5 From $99/mo Visit site
  11. 11

    Joulica Contact Center Analytics

    Paid APIWeb

    Joulica Contact Center Analytics brings several types of customer service data into a shared analytics offering. Teams should expect to request pricing; a 30-day trial is listed.

    5.5 Pricing on request · 30-day trial Visit site
  12. 12

    Level AI Contact Center Analytics

    Paid APIWeb

    Level AI brings contact center conversations, QA, and performance measures into reporting tools with scheduled reports, alerts, and role-based access.

    5.5 Pricing on request Visit site
  13. 13

    Oryx QA

    Free trial Web

    Oryx QA brings call scoring, compliance monitoring, sentiment analysis, and agent analytics into a web-based platform. Pricing is on request, with a free trial listed.

    5.3 Pricing on request Visit site
  14. 14

    Hear

    Paid APIWeb

    Consider Hear if your contact center needs conversation coverage, automated quality reviews, compliance monitoring, or coaching across AI agent interactions.

    5.2 Pricing on request Visit site
  15. 15

    NICE CXone

    by NICE CXone
    Paid Web
    5.2 From $110/mo Visit site
  16. 16

    Observe.AI Conversation Intelligence

    Paid Web

    Observe.AI combines customer-facing agents, human-agent guidance and interaction evaluation for enterprise contact centers.

    5.2 Pricing on request Visit site
  17. 17

    Xdroid Customer Interaction Intelligence Platform

    Paid APISelf-hostedWeb

    Xdroid combines post-call analysis, live call assistance, and cross-channel interaction scoring, with multiple hosting choices.

    5.2 Pricing on request Visit site
  18. 18

    ASAPP Interaction Intelligence

    Paid

    Pick ASAPP Interaction Intelligence if your contact center needs governed customer records, interaction analysis, and proactive follow-up across channels.

    5.1 Pricing on request Visit site
  19. 19

    Sprinklr Service

    by Sprinklr Service
    Paid APIWeb

    Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

    5.1 Pricing on request Visit site
  20. 20

    QEval

    Paid Web

    QEval combines interaction analytics, quality scoring, coaching, and compliance monitoring for contact centers.

    5.0 Pricing on request Visit site
  21. 21

    Squaretalk Contact Center Analytics

    by Squaretalk Contact Center Analytics
    Paid Windows

    Squaretalk combines monitoring and analytics with calling features and CRM integrations. Review the annual billing, user minimums, and plan allowances against your team’s needs.

    5.0 From $25/user/mo (annual) Visit site
  22. 22

    EvaluAgent

    Paid Web

    EvaluAgent brings conversation scoring, calibration, compliance review and coaching workflows together in a web product.

    4.9 Visit site
  23. 23

    Genesys Cloud Quality Management

    Paid Web

    Genesys Cloud Quality Management brings quality monitoring and analytics into a broader contact center plan lineup.

    4.8 From $75/user/mo (annual) Visit site
  24. 24

    Omind AIQMS

    Paid

    Omind AIQMS brings interaction scoring, analytics, scorecards, coaching, and compliance monitoring into one platform.

    4.7 Pricing on request Visit site
  25. 25

    Verint Interaction Analytics

    Paid

    Choose Verint Interaction Analytics if you want conversation analysis connected to coaching, quality, compliance, or customer experience workflows.

    4.7 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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