Best Contact Center Analytics Software in 2026
22 contact center analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
22ranked
1free plans on this page
$0.25/molowest paid tier
3 Oct 2026last checked
| # | App | Score | From | Free plan | Paid from | Real-time monitoring | Speech analytics | Sentiment analysis | Quality scorecards | |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | CallMiner Eureka | 6.9 | — | — | — | Yes | Yes | Yes | Yes | View |
| 2 | Five9 Interaction Analytics | 6.6 | — | — | — | Yes | Yes | Yes | Yes | View |
| 3 | Convin | 6.5 | Free | — | — | — | — | — | — | View |
| 4 | MaestroQA | 6.4 | — | — | — | — | — | — | — | View |
| 5 | Level AI Contact Center Analytics | 6.4 | — | — | — | Yes | Yes | Yes | Yes | View |
| 6 | Xdroid Customer Interaction Intelligence Platform | 6.3 | — | — | — | Yes | Yes | Yes | Yes | View |
| 7 |  QEval | 6.3 | — | — | — | Yes | Yes | Yes | Yes | View |
| 8 | Observe.AI Conversation Intelligence | 6.2 | — | No | — | — | — | — | — | View |
| 9 | Verint Interaction Analytics | 6.2 | — | — | — | Yes | Yes | Yes | — | View |
| 10 | Joulica Contact Center Analytics | 5.7 | — | No | — | Yes | Yes | Yes | — | View |
| 11 |  Squaretalk Contact Center Analytics | 5.7 | $25/mo | No | 25 /user/mo | Yes | Yes | Yes | — | View |
| 12 | Analyza | 5.7 | — | — | — | — | Yes | Yes | Yes | View |
| 13 | Enthu.AI | 5.6 | $59/mo | No | — | — | — | — | — | View |
| 14 |  Omind AIQMS | 5.6 | — | — | — | Yes | Yes | Yes | Yes | View |
| 15 | Oryx QA | 5.6 | — | — | — | Yes | Yes | Yes | Yes | View |
| 16 |  Hear | 5.4 | — | — | — | Yes | Yes | Yes | Yes | View |
| 17 | ASAPP Interaction Intelligence | 5.3 | — | — | — | Yes | — | — | — | View |
| 18 | Amazon Connect | 5.1 | — | No | — | — | — | — | — | View |
| 19 | Daisee | 4.9 | — | No | — | Yes | Yes | Yes | Yes | View |
| 20 | NICE CXone | 4.9 | $0.25/mo | No | — | Yes | Yes | Yes | Yes | View |
| 21 |  Medallia | 4.5 | — | — | — | — | — | — | — | View |
| 22 | Sprinklr Service | 4.3 | — | — | — | — | — | — | — | View |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which contact center analytics software is ranked first on Freedom251?
CallMiner Eureka is ranked #1 of 22 with a score of 6.9. Five9 Interaction Analytics is second and Convin third.
How many of these have a free plan?
1 of the 22 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, NICE CXone has the lowest first paid tier we found: $0.25/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation. Paid placements never change a rank.
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