EvaluAgent
EvaluAgent is ranked #12 of 34 in call center speech analytics software on Freedom251. It runs on Web.
EvaluAgent plans and pricing
All plansAutoQM & Improvement Not published Voice transcription and multi-language support · Custom scorecards · Automated QA scoring on 100% of conversations · Coaching workflows and performance dashboards · SSO, MFA and role-based access control · Dedicated customer success manager and onboarding evaluagent.com · 20 Sept 2026
AutoQM + Conversation Intelligence Not published Everything in AutoQM & Improvement · Reason-for-contact and intent detection · Spotlight and summarisation · Insight topics and theme detection · Sentiment analytics and trend tracking · Predictive voice-of-customer metrics evaluagent.com · 20 Sept 2026
Compared on call center speech analytics software
- Coaching workflows
- Yes
- AI-assisted scoring
- Yes
- Calibration tools
- Yes
- Compliance reviews
- Yes
- QA channels
- omnichannel
