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EvaluAgent

Paid Web

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EvaluAgent's own site

What EvaluAgent is

EvaluAgent is web-based quality assurance software for reviewing customer conversations across omnichannel channels. Its AutoQM & Improvement plan combines voice transcription and multilingual support with custom scorecards and automated QA scoring on 100% of conversations. Coaching workflows and performance dashboards connect reviews with agent development, while SSO, MFA and role-based access control support account access. The plan also includes onboarding and a dedicated customer success manager. EvaluAgent offers AI-assisted scoring, calibration tools and compliance reviews. The AutoQM + Conversation Intelligence plan includes those features and adds reason-for-contact and intent detection, conversation spotlighting and summarisation, insight topics and theme detection, sentiment analytics and trend tracking, plus predictive voice-of-customer metrics. These additions help teams examine contact reasons, recurring themes and sentiment. EvaluAgent was founded in 2012 and is headquartered in Middlesbrough, Cleveland, United Kingdom. It is available on the web and uses a paid pricing model; prices for the listed plans are not provided.

Who it suits

EvaluAgent suits teams that need to review customer conversations, score quality and connect evaluations with coaching. The Conversation Intelligence plan is suited to teams that also want tools for identifying contact reasons, themes and sentiment trends.

What it does well

  • Automated QA scoring covers 100% of conversations.
  • Includes custom scorecards and coaching workflows.
  • Offers calibration tools and compliance reviews.
  • Conversation Intelligence adds intent and theme detection.
  • Includes onboarding and a dedicated customer success manager.

What to know first

  • Pricing for both listed plans is not provided.
  • Available on web only.

Plans

PlanBilled and limitsPrice
AutoQM & ImprovementVoice transcription and multi-language support · Custom scorecards · Automated QA scoring on 100% of conversations · Coaching workflows and performance dashboards · SSO, MFA and role-based access control · Dedicated customer success manager and onboardingOn request
AutoQM + Conversation IntelligenceEverything in AutoQM & Improvement · Reason-for-contact and intent detection · Spotlight and summarisation · Insight topics and theme detection · Sentiment analytics and trend tracking · Predictive voice-of-customer metricsOn request

As evaluagent.com lists them, read 20 Sept 2026. The maker's own page has the final word.

Verdict

EvaluAgent brings conversation scoring, calibration, compliance review and coaching workflows together in a web product. Teams seeking additional analysis can choose the plan with intent detection, themes, sentiment tracking and predictive voice-of-customer metrics.

Facts from EvaluAgent's own pages

Founded
2012 · evaluagent.com, 23 Sept 2026
Headquarters
Middlesbrough, Cleveland, United Kingdom · evaluagent.com, 23 Sept 2026

Where EvaluAgent stands on Freedom251

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