Freedom251 › Customer Service QA Software
Daisee
What Daisee is
Daisee is web software for contact centres that analyzes voice and chat interactions for quality assurance, compliance, and operational insight. Automated Quality Assurance scores every interaction and supports configurable scorecards for quality, compliance, sales, and service. Near real-time risk detection provides evidence-linked scoring and audit trails. Analytics cover sentiment, intent, friction points, and predictive models for risk, churn, and opportunity. Teams can transcribe and play back interactions, search and filter them, use review workflows, and receive high-risk alerts. Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. Its Standard Package costs $99 a month, billed per agent, per month, and includes automated QA, analytics and insights, transcription and playback, secure SaaS access, and support access. Advanced and enterprise options list custom integrations, multilingual analysis, custom predictive models, dedicated success management, and enterprise controls, with no price listed. Daisee was founded in Australia in 2017 and is headquartered in Sydney.
Who it suits
It suits contact centres seeking automated quality management, interaction analytics, compliance monitoring, and review workflows. The per-agent Standard Package is a clear starting point for teams evaluating recurring costs.
What it does well
- Scores every interaction automatically
- Configurable quality and compliance scorecards
- Near real-time risk detection
- Sentiment and intent analytics
- SOC 2 Type II attested
What to know first
- Starts at $99 per agent monthly
- Advanced options have no listed price
- Designed for contact centres
Limits
The Standard Package is billed per agent at $99 a month.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Advanced & Enterprise Options | Advanced reporting and secure data access · Custom predictive models · Multichannel and multilingual analysis · Custom integrations · Dedicated success management · Enterprise-level security, governance and SLAs | On request |
| Standard Package | per agent, per month; plans start from $99 per agent per month · Automated QA · analytics and insights · transcription and playback · secure SaaS access · knowledge base and support access | $99 a month |
As daisee.com lists them, read 19 Sept 2026. The maker's own page has the final word.
Getting started
- Open the Daisee website
- Choose the Standard Package or discuss Advanced and enterprise options
- Use the web platform with secure SaaS access
- Connect a CCaaS or telephony platform such as Genesys or AWS
- Set up scorecards, analytics, and review workflows
Verdict
Daisee combines automated QA, conversation analytics, risk detection, and contact-centre review tools in a web platform. Its Standard Package has a stated per-agent monthly cost, while advanced capabilities require separate evaluation.
Questions
Does Daisee have a free plan?
No. Daisee lists paid plans only.
What platforms does Daisee support?
Daisee is available on the web.
What integrations are available?
It says it integrates with CCaaS or telephony platforms such as Genesys and AWS, and connects with Snowflake data sharing.
What security controls does Daisee describe?
Daisee describes SOC 2 Type II attestation, TLS 1.2+ and AES-256 encryption, role-based access, MFA, and SAML 2.0 or OAuth 2.0 SSO.
Facts from Daisee's own pages
- Advanced options
- Advanced and enterprise options include custom integrations, multilingual analysis, dedicated success management, and flexible deployment options scoped with the Daisee team. · daisee.com, 4 Oct 2026
- Audience
- Daisee describes its platform as software for contact centres seeking automated quality management and analytics. · daisee.com, 4 Oct 2026
- Company
- Daisee says it was founded in Australia in 2017 by technology entrepreneur Richard Kimber. · daisee.com, 4 Oct 2026
- Conversation insights
- Analytics & Insights includes sentiment, intent, friction-point analysis, and predictive risk, churn, and opportunity models. · daisee.com, 4 Oct 2026
- Founded
- 2017 · daisee.com, 28 Sept 2026
- Full coverage QA
- Automated Quality Assurance scores every interaction and supports configurable QA, compliance, sales, and service scorecards. · daisee.com, 4 Oct 2026
- Headquarters
- Sydney, New South Wales, Australia · daisee.com, 28 Sept 2026
- Hosting and residency
- The platform runs on AWS regional environments in the US, EU, and Australia, with data residency options. · daisee.com, 4 Oct 2026
- Identity controls
- Daisee describes least-privilege role-based access, MFA, and enterprise SSO support for SAML 2.0 and OAuth 2.0. · daisee.com, 4 Oct 2026
- Integrations
- Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. · daisee.com, 4 Oct 2026
- Purpose
- Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics. · daisee.com, 4 Oct 2026
- Review tools
- Platform capabilities include transcription and playback, search, filtering, review workflows, and high-risk interaction alerts. · daisee.com, 4 Oct 2026
- Risk detection
- The platform offers near real-time compliance and risk detection, with evidence-linked scoring and audit trails. · daisee.com, 4 Oct 2026
- Security
- Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256. · daisee.com, 4 Oct 2026
- Support
- The Standard Package includes knowledge base and support access. · daisee.com, 4 Oct 2026
Where Daisee stands on Freedom251
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