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Surveypal
by Surveypal
What Surveypal is
Surveypal is a paid survey and customer-experience platform for collecting, analyzing, and acting on feedback. Its Survey Tool supports drag-and-drop design, multilingual surveys, advanced logic rules, custom branding, and response analytics. Surveys can be distributed through links, email, text messages, tablets, QR codes, website embeds, or integrations. A real-time dashboard provides result comparisons, exports, and automatic email notifications for selected response types. Surveypal CXM combines feedback from surveys, reviews, support tickets, and social media, then adds thematic, sentiment, and AI-powered analysis. It includes visual dashboards, plain-language summaries, advanced permissions, and a Feedback Browser for filtering and exporting feedback. Listed integrations include Zendesk, Genesys, Salesforce, HubSpot, Severa, and Zapier, and API access is available. Surveypal says it is ISO 27001 certified and GDPR-compliant, hosts service data in the European Union on Microsoft Azure, and removes customer data when service ends. Pricing is on request, with a free trial available.
Who it suits
Surveypal suits organizations collecting customer feedback through surveys and multiple external channels. Its CXM tools are intended for teams across an organization, from frontline staff to executives, while the Survey Tool supports multilingual distribution and detailed reporting.
What it does well
- Drag-and-drop multilingual survey design
- Advanced logic and custom branding
- Multiple survey distribution methods
- AI, sentiment, and thematic analysis
- API and listed business integrations
What to know first
- Pricing is available on request
- No listed plan prices
- Paid service
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Survey Tool | Unlimited users, invites, and surveys · pricing based on responses collected | On request |
| Surveypal CXM | Unlimited users · plan features differ for Measure and Analyze | On request |
As surveypal.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Surveypal combines survey creation with broader customer-feedback aggregation and analysis. Its reporting, integrations, permissions, and compliance statements support organization-wide feedback programs, but buyers must request pricing.
Facts from Surveypal's own pages
- Response analytics
- Yes · surveypal.com, 22 Sept 2026
- API access
- Yes · surveypal.com, 22 Sept 2026
- Company history
- Surveypal says it was established in 2007. · surveypal.com, 12 Oct 2026
- Company locations
- The company lists offices in Tampere and Helsinki, Finland. · surveypal.com, 12 Oct 2026
- Custom branding
- Yes · surveypal.com, 22 Sept 2026
- CXM analysis
- Surveypal CXM brings feedback from sources such as surveys, reviews, support tickets, and social media into one platform, with thematic, sentiment, and AI-powered analysis. · surveypal.com, 12 Oct 2026
- Data handling
- The maker says the solution does not edit customer master data and that customer data is removed from its systems when service is discontinued. · surveypal.com, 12 Oct 2026
- Data hosting
- Surveypal says its service data is hosted on servers in the European Union and its infrastructure runs on Microsoft Azure. · surveypal.com, 12 Oct 2026
- Feedback access
- CXM provides visual dashboards, plain-language summaries, advanced permissioning, and a Feedback Browser for filtering and exporting feedback. · surveypal.com, 12 Oct 2026
- Founded
- 2007 · surveypal.com, 28 Sept 2026
- Headquarters
- Tampere, Finland · surveypal.com, 28 Sept 2026
- Integrations
- The maker lists integrations for Zendesk, Genesys, Salesforce, HubSpot, Severa, and Zapier. · surveypal.com, 12 Oct 2026
- Intended users
- Surveypal describes CXM as serving an organization from frontline teams to the C-suite, with customer insights accessible across departments. · surveypal.com, 12 Oct 2026
- Logic branching
- Yes · surveypal.com, 22 Sept 2026
- Purpose
- Surveypal offers a survey tool and a customer experience management platform to collect, analyze, and act on customer feedback. · surveypal.com, 12 Oct 2026
- Security certification
- Surveypal says it is ISO 27001 certified and GDPR-compliant. · surveypal.com, 12 Oct 2026
- Support
- The customer success team offers help by phone, email, and chat, and the site links to a support center. · surveypal.com, 12 Oct 2026
- Survey creation
- The Survey Tool supports drag-and-drop design, multilingual surveys, and advanced logic rules. · surveypal.com, 12 Oct 2026
- Survey distribution
- Surveys can be distributed by link, email, text message, tablet, QR code, website embed, or integration. · surveypal.com, 12 Oct 2026
- Survey reporting
- The Survey Tool provides a real-time results dashboard, response comparisons, exports for analysis elsewhere, and automatic email notifications for specified response types. · surveypal.com, 12 Oct 2026
Where Surveypal stands on Freedom251
- Customer Service QA Software#18 of 63
- Survey Software#98 of 131