Best Speech Analytics Software in 2026
Updated
In short: Avoma is ranked #1 of 32 as of 4 October 2026, ahead of Symbl.ai and Twilio Segment. The best-ranked option with a free plan is Symbl.ai. The lowest first paid tier on this page is Twilio Conversation Intelligence at $0.01/mo.
Speech analytics software helps teams examine conversations and support review, coaching, and compliance work. The ranking compares analysis mode, sentiment analysis, coaching features, and compliance monitoring, as well as supported languages and data retention. Free-plan availability and paid-from pricing provide additional points to consider. Symbl.ai, QEval, and Jiminny are the first entries, followed by CallMiner Eureka and Avoma. Think about the kinds of conversations you need to analyze, the languages involved, and whether coaching or compliance monitoring is central to your team's workflow.
32 speech analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
4 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | AvomaWeb · Android · iPhone | Three bars | — | 3 of 6 | $19/mo | 6.5 | |
| 2 | Symbl.aiWeb · Android · iPhone · Self-hosted · API | Three bars | — | 3 of 6 | Free | 6.5 | |
| 3 | Twilio SegmentWeb · Android · iPhone | Three bars | — | 3 of 6 | $120/mo | 6.5 | |
| 4 | Twilio Conversation IntelligenceWeb | One bar | — | 1 of 6 | $0.01/mo | 6.2 | |
| 5 | JiminnyWeb · Windows · Mac · Android · iPhone · API · Extension | Two bars | — | — | 5 of 6 | $42/mo | 5.7 |
| 6 | FeelingstreamWeb · Windows · Mac · Self-hosted · API | Two bars | — | — | 3 of 6 | — | 5.6 |
| 7 | ExecVisionWeb · Android · iPhone · Extension | Two bars | — | — | 3 of 6 | — | 5.5 |
| 8 | Gong ForecastWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 5.5 |
| 9 | QEvalWeb · API | One bar | — | — | 1 of 6 | — | 5.5 |
| 10 | SESTEK Text-to-SpeechWindows · Linux · Self-hosted · API | One bar | — | — | 2 of 6 | — | 5.5 |
| 11 | CallMiner EurekaWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 12 | Level AI Contact Center AnalyticsWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 13 | Vonage Conversation AnalyzerWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 14 | Verint Speech AnalyticsWeb · Self-hosted | One bar | — | — | 1 of 6 | — | 5.3 |
| 15 | ZyroAI Speech AnalyticsWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 16 | AgentAssistWeb · API | No signal | — | — | 1 of 6 | — | 5.1 |
| 17 | Balto QAWeb · Windows · Mac · API | Two bars | — | — | 3 of 6 | — | 5.1 |
| 18 | CTM Conversation IntelligenceWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $79/mo | 5.1 |
| 19 | ModjoWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 20 | Revenue.ioWeb · Android · iPhone · Extension | Two bars | — | — | 3 of 6 | — | 5.1 |
| 21 | StreamingSpeakerDiarizationNo platforms listed | No signal | — | — | 0 of 6 | — | 5.1 |
| 22 | CallScriberNo platforms listed | No signal | — | — | 0 of 6 | — | 5.0 |
| 23 | DaiseeWeb | One bar | — | — | 1 of 6 | $99/mo | 4.9 |
| 24 | Observe.AI Conversation IntelligenceWeb | One bar | — | — | 1 of 6 | — | 4.9 |
| 25 | SalesloftWeb | No signal | — | — | 1 of 6 | — | 4.9 |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which speech analytics software is ranked first on Freedom251?
Avoma is ranked #1 of 32 with a score of 6.5. Symbl.ai is second and Twilio Segment third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Twilio Conversation Intelligence has the lowest first paid tier we found: $0.01/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation. Paid placements never change a rank.