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Verint Speech Analytics
What Verint Speech Analytics is
Verint Speech Analytics analyzes voice interactions to identify words, phrases, categories and themes that can help teams understand customer experience. Verint describes insights across 100% of voice interactions and analysis of up to 100% of calls for non-compliance. Its visual player brings transcripts, emotions, topics, screen recordings and QA evaluations into one view. Analysis includes conversational themes, root cause analysis, emerging trends, sentiment, call maps, KPI calculations and GenAI interaction summaries. Analysts can use the embedded Genie Bot to ask questions about a selected subset of unstructured calls, then inspect individual calls to validate insights. The PII Redaction Bot detects and redacts sensitive information without an additional product or service subscription. Sentiment Bot scores voice and digital interactions and posts scores to Verint CX Data Hub for analysis in Data Insights Bot. Verint says speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools and recorders. The product is offered for web and self-hosted use. Verint states that speech data is encrypted in transit and at rest, administrators can choose what data is stored and for how long, and transcription data is not shared with third-party vendors or other customers. Pricing is custom and available on request; the product page offers a free demo or consultation request.
Who it suits
Verint Speech Analytics suits call centers and BPOs, as well as teams in banking, insurance and finance, healthcare, retail or e-commerce. It is aimed at organizations that want to analyze voice interactions, review calls and examine customer experience trends.
What it does well
- Analyzes up to 100% of calls for non-compliance, according to Verint.
- Combines transcripts, emotions, topics, screen recordings and QA in one player.
- Includes root cause analysis, trend analysis, sentiment and KPI calculations.
- PII Redaction Bot does not require an additional product or service subscription.
- Offers web and self-hosted deployment options.
What to know first
- Pricing is custom and available on request.
- Channel coverage is voice-only.
- The platform options listed are web and self-hosted.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Verint Speech Analytics | Custom pricing based on business needs | On request |
As verint.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Verint Speech Analytics website.
- Request a free demo or consultation.
- Discuss custom pricing based on your business needs.
- Choose web or self-hosted deployment.
- Ask about implementation, support, education, training or managed services.
Verdict
Choose Verint Speech Analytics if your organization needs to analyze voice interactions and bring call review, sentiment and quality information into a shared view. Look elsewhere if you need analytics across channels beyond voice.
Questions
How much does Verint Speech Analytics cost?
Pricing is custom based on business needs and is available on request.
Is there a free demo?
The product page offers a free demo or consultation request.
Which deployment options are available?
Verint lists web and self-hosted platforms.
Which interactions does it analyze?
The listed channel coverage is voice-only. Sentiment Bot can score voice and digital interactions.
Can it connect to contact center applications?
Verint says speech transcription can integrate with PBX, CCaaS, CRM tools and recorders.
How does Verint handle speech data?
Verint says speech data is encrypted in transit and at rest, administrators can control what data is stored and for how long, and transcription data is not shared with third-party vendors or other customers.
Facts from Verint Speech Analytics's own pages
- Analytics
- Analysis includes conversational themes, root cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries. · verint.com, 3 Oct 2026
- Coverage
- The product is described as surfacing insights from 100% of voice interactions and analyzing up to 100% of calls for non-compliance. · verint.com, 3 Oct 2026
- Data handling
- Verint says transcription data is not shared with third-party vendors or other customers. · verint.com, 3 Oct 2026
- Founded
- 1994 · verint.com, 28 Sept 2026
- GenAI
- Embedded Genie Bot lets analysts ask questions about a selected subset of unstructured calls and inspect individual calls to validate insights. · verint.com, 3 Oct 2026
- Headquarters
- Melville, New York, USA · verint.com, 28 Sept 2026
- Integrations
- Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders. · verint.com, 3 Oct 2026
- Intended users
- Verint identifies call centers and BPOs, banking, insurance and finance, healthcare, and retail and e-commerce as common industries for speech analytics. · verint.com, 3 Oct 2026
- PII protection
- The PII Redaction Bot automatically detects and redacts sensitive information from voice interactions without an additional product or service subscription. · verint.com, 3 Oct 2026
- Pricing and demo
- Pricing is custom based on business needs, and the product page offers a free demo or consultation request. · verint.com, 3 Oct 2026
- Purpose
- Analyzes words, phrases, categories, and themes across voice interactions to surface customer experience insights. · verint.com, 3 Oct 2026
- Security
- Verint states that speech data is encrypted in transit and at rest, and administrative controls let users select what data is stored and for how long. · verint.com, 3 Oct 2026
- Sentiment
- Sentiment Bot scores voice and digital interactions and posts scores to the Verint CX Data Hub for analysis in the Data Insights Bot. · verint.com, 3 Oct 2026
- Support
- Verint describes services including implementation, ongoing support, education, training, and managed services. · verint.com, 3 Oct 2026
- Unified player
- Its visual player combines transcripts, emotions, topics, screen recordings, and QA evaluations in one view. · verint.com, 3 Oct 2026
Where Verint Speech Analytics stands on Freedom251
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