Freedom251 › Call Center Speech Analytics Software
Voiso
by Voiso
What Voiso is
Voiso is a web-based contact center platform for teams handling inbound and outbound calls as well as digital conversations. Supported channels include voice, SMS, web chat, and messaging apps; the listed tools include inbound calling, an outbound dialer, IVR building, and workforce management. Agents can use a WebRTC softphone, mobile application, or third-party softphone. Its AI predictive dialer automates dialing, while speech analytics can transcribe calls, analyze sentiment, and identify key topics. Customizable dashboards cover more than 60 performance metrics. Administrators can manage role-based permissions, agent assignment, force logout, and real-time queue assignment. CRM integrations include HubSpot, Salesforce, and Zoho, and API documentation is available for application and CRM connections. Recording retention options are 6 months, 1 year, and 2 years. Voiso was founded in 2018 and is headquartered in Singapore. Plans start at $24/user/mo (annual), and a free trial is listed.
Who it suits
Voiso suits contact centers that need to manage voice and digital conversations, with tools for dialing, routing, workforce management, and call analysis. Its plans scale by business needs and company size.
What it does well
- Supports voice, SMS, web chat, and messaging apps.
- Includes inbound calling, outbound dialing, and IVR.
- Speech analytics transcribes calls and analyzes sentiment.
- CRM integrations include HubSpot, Salesforce, and Zoho.
- Annual plans receive a 20% discount.
What to know first
- No free plan.
- Web is the listed platform.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Core | billed monthly · Essential voice, SMS, routing, and administration tools | $24 a month |
| Pro | billed monthly · Advanced dialers, omnichannel, automations, and AI | $52 a month |
| Pro+ | billed monthly · Advanced data, security, and training capabilities | $79 a month |
As voiso.com lists them, read 28 Sept 2026. The maker's own page has the final word.
Verdict
Voiso brings calling, digital channels, administration, and analytics into a web-based contact center platform. Plans start at $24/user/mo (annual), with a free trial listed but no trial limits specified.
Facts from Voiso's own pages
- Annual discount
- Annual plans receive a 20% discount. · voiso.com, 28 Sept 2026
- API integrations
- Voiso provides API documentation for integrating applications and CRMs. · voiso.com, 28 Sept 2026
- Review scores
- The page lists Trustpilot 4.6/5, G2 4.8/5, and Capterra 4.7/5. · voiso.com, 28 Sept 2026
- CRM integrations
- Voiso lists HubSpot, Salesforce, Zoho, and other CRM integrations. · voiso.com, 28 Sept 2026
- Dashboard metrics
- Customizable dashboards cover more than 60 performance metrics. · voiso.com, 28 Sept 2026
- Digital channel scope
- omnichannel · voiso.com, 22 Sept 2026
- Security certifications
- Voiso states that it uses end-to-end encryption and holds ISO and PCI DSS certifications. · voiso.com, 28 Sept 2026
- Founded
- 2018 · voiso.com, 28 Sept 2026
- Free plan
- No · voiso.com, 22 Sept 2026
- Free trial
- A free trial is listed among the sales features. · voiso.com, 28 Sept 2026
- Trial limits
- The supplied page text does not state free-trial limits. · voiso.com, 28 Sept 2026
- Global support
- Global support is listed as a plan-comparison feature. · voiso.com, 28 Sept 2026
- Headquarters
- Singapore · voiso.com, 28 Sept 2026
- Inbound calling
- Yes · voiso.com, 22 Sept 2026
- IVR builder
- Yes · voiso.com, 22 Sept 2026
- Agent applications
- Agents can use a WebRTC softphone, mobile application, or third-party softphone. · voiso.com, 28 Sept 2026
- Outbound dialer
- Yes · voiso.com, 22 Sept 2026
- Predictive dialing
- The AI predictive dialer automates dialing and reduces agent idle time. · voiso.com, 28 Sept 2026
- Flexible pricing
- Pricing scales by business needs and company size. · voiso.com, 28 Sept 2026
- Recording retention
- Recording retention options shown are 6 months, 1 year, and 2 years. · voiso.com, 28 Sept 2026
- Speech analytics
- AI speech analytics can transcribe calls, analyze sentiment, and identify key topics. · voiso.com, 28 Sept 2026
- Paid from
- 24 · voiso.com, 22 Sept 2026
- Supported channels
- Voice, SMS, web chat, and messaging apps are supported. · voiso.com, 28 Sept 2026
- Onboarding support
- Voiso says contact centers can go live in less than 24 hours with onboarding support. · voiso.com, 28 Sept 2026
Where Voiso stands on Freedom251
- Call Center Speech Analytics Software#26 of 37
- Call Center Software#86 of 122