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Vonage Conversation Analyzer
What Vonage Conversation Analyzer is
Vonage Conversation Analyzer is a post-call speech analytics product for contact center teams. It transcribes calls and can add records to CRM entries such as contacts, cases, and custom objects. Automatic voice analysis and call categorization help teams spot trends and choose conversations for quality review. Sentiment analysis tracks changes through a call and lets users inspect sections marked positive or negative. Recordings are available alongside transcripts and metrics, while alerts can help surface trends and assess compliance or product knowledge. Supervisors can generate conversation summaries that include notes, actions, and topics. The product also helps identify when agents miss compliance policies or scripts, with configurable redaction for sensitive information. Conversation data can connect with a CRM or BI tool; Vonage describes placing insights in Salesforce for sentiment reporting. Vonage lists Speech Analytics as an add-on for its contact center plans. Buyers can request a demo or quote, and pricing is provided on request. Vonage, founded in 2001 and headquartered in Holmdel, New Jersey, says its product lines hold independently tested and audited certifications including ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR.
Who it suits
Conversation Analyzer suits quality management teams and supervisors reviewing contact center calls for compliance, coaching, and customer experience. Sales and service teams can also use it to review calls and identify practices from top agents.
What it does well
- Transcribes calls and can log them in CRM records.
- Tracks sentiment changes and highlights positive or negative call sections.
- Pairs recordings with transcripts and metrics.
- Generates summaries with notes, actions, and topics.
- Offers configurable redaction of sensitive information.
- Supports compliance monitoring and coaching.
What to know first
- Pricing is available by quote.
- Speech Analytics is listed as a contact center add-on.
- Analysis is post-call.
Limits
Speech Analytics is listed as an add-on to Vonage contact center plans, which are quoted rather than shown at a displayed price.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Conversation Analyzer | Price by quote; Vonage lists Speech Analytics as a contact center add-on option | On request |
As vonage.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Vonage Conversation Analyzer website.
- Request a demo through Vonage's product form.
- Ask Vonage for a quote; Speech Analytics is listed as a contact center add-on.
- Use the web product to review post-call analysis.
Verdict
Choose Vonage Conversation Analyzer if your team needs post-call transcription, sentiment analysis, compliance review, and coaching support. It is offered as a quoted contact center add-on, so teams seeking a displayed price should look elsewhere.
Questions
How much does Vonage Conversation Analyzer cost?
Pricing is available on request. Vonage lists Speech Analytics as an add-on for its contact center plans.
What platform does it support?
The listed platform is web.
Does it transcribe calls?
Yes. It transcribes calls and can log them in CRM records such as contacts, cases, and custom objects.
Can it monitor compliance?
Yes. It can help identify when agents do not follow compliance policies or scripts, and it offers configurable redaction of sensitive information.
Does it integrate with CRM or BI tools?
Conversation data can integrate with a CRM or BI tool. Vonage specifically describes placing insights into Salesforce for sentiment reporting.
Who makes Conversation Analyzer?
It is a Vonage product. Vonage says it was founded in 2001 and is headquartered in Holmdel, New Jersey.
Facts from Vonage Conversation Analyzer's own pages
- Automatic analysis
- Automatic voice call analysis and call categorization help teams identify trends and find calls for quality review. · vonage.com, 3 Oct 2026
- Availability limit
- Vonage lists Speech Analytics as an add-on option for its contact center plans, which are quoted rather than displaying a price on the page. · vonage.com, 3 Oct 2026
- Company
- Vonage says it is headquartered in New Jersey, and its company history states it was founded in 2001. · vonage.com, 3 Oct 2026
- Compliance controls
- The product helps identify when agents do not follow compliance policies or scripts and offers configurable redaction of sensitive information. · vonage.com, 3 Oct 2026
- Founded
- 2001 · vonage.com, 28 Sept 2026
- Generative AI
- Supervisors can use built-in generative AI to create conversation summaries with notes, actions, and topics. · vonage.com, 3 Oct 2026
- Headquarters
- Holmdel, New Jersey, United States · vonage.com, 28 Sept 2026
- Integrations
- Conversation data can integrate with a CRM or BI tool, and Vonage specifically describes placing insights into Salesforce for sentiment reporting. · vonage.com, 3 Oct 2026
- Intended users
- Vonage describes uses for Quality Management teams, supervisors, and Sales or Service teams seeking to review calls and replicate top-agent practices. · vonage.com, 3 Oct 2026
- Purchase and support
- Vonage offers a request-a-demo form for the product, and its contact center plans page directs buyers to request a quote. · vonage.com, 3 Oct 2026
- Purpose
- Conversation Analyzer is a speech analytics solution that analyzes calls to support quality management, compliance, coaching, and customer experience. · vonage.com, 3 Oct 2026
- Recordings and alerts
- Call recordings are paired with transcripts and metrics, and alerts can surface trends and help assess compliance and product knowledge. · vonage.com, 3 Oct 2026
- Security
- Vonage says its product lines have independently tested and audited certifications that include ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR. · vonage.com, 3 Oct 2026
- Sentiment analysis
- Sentiment analysis shows how sentiment changes during a call and lets users inspect portions marked positive or negative. · vonage.com, 3 Oct 2026
- Transcription
- The product transcribes calls and can log them in CRM records such as contacts, cases, and custom objects. · vonage.com, 3 Oct 2026
Where Vonage Conversation Analyzer stands on Freedom251
- Call Center Speech Analytics Software#27 of 37
- Speech Analytics Software#26 of 30