Vonage Conversation Analyzer

Vonage Conversation Analyzer is ranked #10 of 34 in call center speech analytics software on Freedom251. It runs on Web.

Vonage Conversation Analyzer plans and pricing

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Conversation Analyzer Not published Price by quote; Vonage lists Speech Analytics as a contact center add-on option vonage.com · 3 Oct 2026

Compared on call center speech analytics software

Sentiment analysis: Yes
Compliance monitoring: Yes

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Vonage Conversation Analyzer

Purpose: Conversation Analyzer is a speech analytics solution that analyzes calls to support quality management, compliance, coaching, and customer experience.
Transcription: The product transcribes calls and can log them in CRM records such as contacts, cases, and custom objects.
Automatic analysis: Automatic voice call analysis and call categorization help teams identify trends and find calls for quality review.
Recordings and alerts: Call recordings are paired with transcripts and metrics, and alerts can surface trends and help assess compliance and product knowledge.
Generative AI: Supervisors can use built-in generative AI to create conversation summaries with notes, actions, and topics.
Integrations: Conversation data can integrate with a CRM or BI tool, and Vonage specifically describes placing insights into Salesforce for sentiment reporting.
Compliance controls: The product helps identify when agents do not follow compliance policies or scripts and offers configurable redaction of sensitive information.
Intended users: Vonage describes uses for Quality Management teams, supervisors, and Sales or Service teams seeking to review calls and replicate top-agent practices.
Purchase and support: Vonage offers a request-a-demo form for the product, and its contact center plans page directs buyers to request a quote.
Availability limit: Vonage lists Speech Analytics as an add-on option for its contact center plans, which are quoted rather than displaying a price on the page.
Security: Vonage says its product lines have independently tested and audited certifications that include ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR.
Company: Vonage says it is headquartered in New Jersey, and its company history states it was founded in 2001.
Founded: 2001
Headquarters: Holmdel, New Jersey, United States

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Where it ranks on Freedom251

Best Call Center Speech Analytics Software in 2026#10 of 34
Best Speech Analytics Software in 2026#13 of 32

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Sources

vonage.com/marketplace/contact-centers/conversatio· checked 3 Oct 2026
vonage.com/contact-centers/plans/· checked 3 Oct 2026
vonage.com/security/· checked 3 Oct 2026
vonage.com/about-us/· checked 3 Oct 2026