No. 16 of 32 ·Speech Analytics Software

AgentAssist

Web · API

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Freedom report

One barScore 5.3

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

AgentAssist is ranked #16 of 32 in speech analytics software on Freedom251. It runs on API, Web.

Compared on speech analytics software

Analysis mode: both
Sentiment analysis: Yes
Compliance monitoring: Yes
Coaching features: Yes

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The record

Product: AgentAssist describes itself as a cloud-based generative AI speech analytics platform for contact centers.
Core capabilities: The platform includes conversation analytics, call classification and summarization, automated QA, agent coaching, case management, sentiment analytics, real-time assist, and analytics.
Conversation analytics: Its conversation analytics page describes transcription-powered search with more than 20 filters, call review, saved searches, and customized reports.
Automated QA: Automated QA uses customizable scorecards to evaluate 100% of interactions and review results down to agent and question level.
Call summaries: The call summarization feature creates concise AI-generated summaries, and the site says summaries can in most cases be sent to a system of record via API.
Integrations: The site says summaries can be integrated into CRM or ticketing platforms, but does not name specific products on that page.
Real-time assistance: Real-Time Assist provides a navigator checklist and AI suggested prompts based on the conversation context during calls.
Agent coaching: The coaching tools include customized coaching reasons, notes and call timestamps, alerts and tasks, an agent portal, and activity reporting.
Case management: Case Management can flag calls using configured criteria, support review and escalation, add notes, notify team members, and produce customized reports.
Security: The product pages describe configurable redaction of personally identifiable and other sensitive data, along with configurable security and permission levels.
Compliance: The site describes features for monitoring policies and procedures and flagging compliance-related calls, but does not state a specific certification on the pages reviewed.
Support: The company page invites prospective customers to call, and lists the phone number 888.537.0839.
Who it is for: AgentAssist presents its tools for contact center organizations seeking to improve customer experience, agent performance, compliance oversight, and operating efficiency.
Company: The site identifies the company as AI CSR Technologies, LLC; it does not state headquarters or founding year on the company page reviewed.

Where it ranks on Freedom251

Best Speech Analytics Software in 2026#16 of 32
Best Agent Assist Software in 2026#11 of 25

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Sources

agentassist.com/why-agentassist/· checked 4 Oct 2026
agentassist.com· checked 4 Oct 2026
agentassist.com/platform/conversation-analytics/· checked 4 Oct 2026
agentassist.com/platform/automated-qa/· checked 4 Oct 2026
agentassist.com/platform/call-summarization/· checked 4 Oct 2026
agentassist.com/platform/real-time-assist/· checked 4 Oct 2026
agentassist.com/platform/agent-coaching/· checked 4 Oct 2026
agentassist.com/platform/case-management/· checked 4 Oct 2026
agentassist.com/solutions/· checked 4 Oct 2026
agentassist.com/company/· checked 4 Oct 2026