Google Agent Assist

Web · API

Freedom report

Two barsScore 6.4

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Google Agent Assist is ranked #2 of 25 in agent assist software on Freedom251. It runs on API, Web. There is no free plan.

Google Agent Assist plans and pricing

All plans

Standard Chat (Agent Assist for chat) Free Per message processed; for customers onboarded on or after March 6, 2026. Summarization · Knowledge Assist · Sentiment Analysis cloud.google.com · 29 Sept 2026

Enterprise Chat (Agent Assist for premium chat sessions) Free Per message processed; for customers onboarded on or after March 6, 2026. Standard features · AI Coach · Live Translation · Companion Agent (Private GA) · Supervisor Assist (Private GA) cloud.google.com · 29 Sept 2026

Agent Assist Voice Standard $0.03 once Per minute processed. Transcription · Summarization · Knowledge Assist · Sentiment Analysis cloud.google.com · 29 Sept 2026

Agent Assist Voice Enterprise $0.05 once Per minute processed. Standard features · AI Coach · Live Translation (Private GA) · Companion Agent (Private GA) · Supervisor Assist (Private GA) cloud.google.com · 29 Sept 2026

Compared on agent assist software

Free plan: No
Real-time guidance: Yes
Suggested replies: Yes
Knowledge retrieval: Yes
Conversation summaries: Yes
Next-best actions: Yes
Supported channels: multichannel

Best Google Agent Assist alternatives

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The record

Purpose: Agent Assist provides in-the-moment coaching and next-best-action guidance to customer care representatives to help resolve customer issues faster and more accurately.
Suggested responses: It recommends ready-to-send responses and contextual step-by-step guidance for service representatives.
Knowledge answers: It generates suggested content from business and customer data sources including websites, knowledge bases, documentation, and CRMs.
Transcription and summaries: It transcribes calls in real time and automatically summarizes interactions, key takeaways, and next steps after completion.
AI Coach: AI Coach provides contextual assistance, step-by-step guidance, and coaching during interactions.
AI Trainer: AI Trainer provides interactive simulations and personalized training for new and less experienced support staff.
Salesforce integration: A Salesforce Lightning Web Component integrates Agent Assist UI modules with Salesforce for real-time suggestions during chat and voice conversations.
Pricing detail: Chat is priced per message for customers onboarded on or after March 6, 2026; existing customers onboarded earlier continue under obsolete per-session SKUs.
Who it is for: The product is designed for customer care representatives and support staff handling customer interactions.
Availability caveat: The product page notes that a listed product or feature is in preview and says Cloud AI products may have different latency or availability guarantees from other Google Cloud services.
Security and compliance: Google Cloud says it regularly undergoes independent verification and holds certifications, attestations, and audit reports to support customer compliance.
Getting started: Google provides Agent Assist basics documentation and a simulator tutorial for previewing model performance before implementation.

Where it ranks on Freedom251

Best Agent Assist Software in 2026#2 of 25

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Sources

cloud.google.com/gemini-enterprise-cx/agent-assist· checked 29 Sept 2026
docs.cloud.google.com/gemini-enterprise-cx/agent-assist/sales· checked 29 Sept 2026
cloud.google.com/agent-assist/pricing· checked 29 Sept 2026
cloud.google.com/compliance· checked 29 Sept 2026