Freedom251 › Google Agent Assist
Instead of Google Agent Assist
Google Agent Assist alternatives
Google Agent Assist supports customer care representatives with ready-to-send replies, step-by-step guidance, and suggested content drawn from business and customer sources. It transcribes calls in real time and summarizes interactions afterward; AI Coach offers contextual coaching, and AI Trainer provides simulations for newer support staff. It works through API and web platforms, and its voice plans cost $0.03 or $0.05 per minute. Chat is $0.00 per message for customers onboarded on or after March 6, 2026. The product page notes that a product or feature is in preview and that Cloud AI services may have different latency or availability guarantees.
- 1
Amazon Q
Free plan AndroidAPIExtension+5Developers seeking AI coding assistance — Amazon Q focuses on coding requests and file uploads rather than Google Agent Assist’s customer-care guidance, transcription, and summaries.
- 2
Zoom Scheduler
Free plan WebWindowsMac+3Teams scheduling appointments — Zoom Scheduler handles booking pages, calendar sync, group booking, reminders, and payment collection instead of Google Agent Assist’s live customer-care support.
Free plan · paid from $4.99/user/mo (annual) · 14-day trial Visit site - 3
Feelingstream
Paid APIMacSelf-hosted+2Contact centers needing analytics and deployment control — Feelingstream adds scorecard-based quality scoring, multilingual transcription, PII masking, and self-hosted or closed-cloud deployment alongside real-time guidance.
- 4
SESTEK Text-to-Speech
by SESTEK Text-to-SpeechPaid APILinuxSelf-hosted+1Teams converting text into speech — SESTEK converts written content into speech with voice cloning and multiple export formats, rather than supporting agents during customer conversations.
Pricing on request Visit site - 5
AgentAssist
Paid APIWebContact centers needing QA and case workflows — AgentAssist adds configurable QA across all interactions, case management, and coaching workflows beyond Google Agent Assist’s guidance and summaries.
- 6
Collab Agent Assist
Paid APIContact centers using Dynamics, Zendesk, or Salesforce — Collab Agent Assist surfaces answers from past cases and product information, detects tone and urgency, and suggests upsell scripts during calls.
- 7
Level AI Contact Center Analytics
Paid APIWebContact centers focused on analytics and reporting — Level AI centers on omnichannel analytics, custom reports, dashboards, and natural-language questions about contact-center data rather than live agent guidance.
Pricing on request Visit site - 8
8x8 Contact Center
Paid AndroidAPIiPhone+3 - 9
Balto QA
Paid APIMacWeb+1 - 10
Cresta
Paid APIExtensionWeb - 11
Agent Assist (auto-AGENTS™)
Paid Web - 12
Forethought Solve
Paid APIWeb - 13
Mitel Agent Assist
Paid Web - 14
Observe.AI Real-Time Agent Assist
Paid API - 15
Puzzel Advanced Agent Assist
Paid Web - 16
- 17
Uniphore U-Assist
Paid Web - 18
Verint Agent Copilot
Paid Web - 19
Minerva CQ
Paid - 20
LivePerson Copilot
Paid Web - 21
OmVista AgentAssist
Paid - 22
RingCentral AVA Agent Assist
Paid Web4.5 Visit site - 23
Level AI Agent Assist
Paid Web - 24
Uniphore Conversation Insights Agent
Paid Web - 25
Zoom AI Expert Assist
Paid Web - 26
SESTEK Agent Assist
Paid
Teams may want an alternative if they need broader contact-center analytics, configurable quality scoring, deployment control, or a function beyond agent guidance. Some options here focus on analytics or QA, while others address speech synthesis, scheduling, or developer assistance rather than customer-care conversations. Compare each product’s platforms, integrations, and specific workflow with your team’s needs. Also weigh pricing structures: some charge per user or interaction, while several require a pricing request. Google’s chat and voice tiers include different features, so compare the tier relevant to your channels and coaching requirements.
← Back to Google Agent Assist The whole agent assist software list