Zoom AI Expert Assist

What Zoom AI Expert Assist is

Zoom AI Expert Assist is a web-based contact center offering for supporting conversations across multiple channels. Its capabilities include real-time guidance, suggested replies, knowledge retrieval, conversation summaries, and next-best actions. The listed plans organize contact center features by channel coverage and included tools. Essentials Contact Center provides inbound omnichannel service across voice, video, chat, and SMS, with AI features. Premium Contact Center covers inbound and outbound conversations and adds email and social channels, outbound dialers, and cobrowse. Elite Contact Center includes omnichannel service, AI Expert Assist, Advanced Quality Management, and Workforce Management. The service is paid, and pricing is available on request; prices are not shown for the three listed plans. Zoom AI Expert Assist is listed for web use and supports multichannel conversations. Teams can compare the Essentials, Premium, and Elite plan descriptions to identify the channel mix and contact center capabilities relevant to their operations, then request pricing for further evaluation.

Who it suits

Zoom AI Expert Assist suits contact center teams handling customer conversations across multiple channels. The plan options may fit teams choosing between inbound-only coverage, inbound and outbound channels, or an omnichannel package that includes quality and workforce management.

Getting started

1. Visit the Zoom AI Expert Assist website.
2. Review the Essentials, Premium, and Elite Contact Center plan descriptions.
3. Request pricing to evaluate the paid plans.
4. Use the web platform.

Verdict

Consider Zoom AI Expert Assist if your contact center needs multichannel conversation support with guidance, summaries, and next-best actions. Compare the three Contact Center plan descriptions and request pricing; teams seeking a listed price should look elsewhere.