Minerva CQ

Paid

What Minerva CQ is

Minerva CQ is an AI copilot for customer conversations, supporting contact-center agents and service technicians before, during, and after interactions. Before a conversation, it draws on omnichannel data from multiple sources in real time and brings context to the agent. During the exchange, it offers dialogue suggestions, behavioral cues, surfaced knowledge, and workflows that adapt to what is being said. Afterward, it can generate summaries, passive NPS and CSAT, key actions, and training opportunities.

The product also automates quality assurance, monitors compliance, identifies knowledge gaps and interaction complexity, and recommends relevant training. Team leads and supervisors can view real-time interaction insights and key metrics across channels. Its API-first architecture is designed to connect with CRMs, knowledge bases, desktops, and voice, chat, and messaging channels. Minerva CQ serves eMobility, energy, communications, and healthcare. It says its industry-specific LLMs can accelerate deployment times by 80%. The company conducts an annual independent SOC 2 Type 2 audit; GDPR support, HITRUST, and ISO 27001:2022 are in progress, and third-party penetration testing is ongoing. Minerva CQ is headquartered in Sunnyvale, California, and pricing is available on request.

Who it suits

Minerva CQ suits contact-center agents and service technicians who need context, suggested dialogue, and knowledge during customer conversations. Team leads and supervisors may also find its real-time interaction insights, quality assurance, and training recommendations relevant.

What it does well

Provides context from multiple omnichannel data sources in real time.
Offers dialogue suggestions, behavioral cues, and knowledge during conversations.
Adapts workflows to what is being said.
Produces summaries, passive NPS and CSAT, and key actions.
Automates quality assurance and recommends training for identified gaps.
Supports integration with CRMs, knowledge bases, desktops, and multiple channels.

What to know first

Pricing is available only on request.
GDPR support, HITRUST, and ISO 27001:2022 are in progress.
Third-party penetration testing is ongoing.

Getting started

Visit the Minerva CQ website.
Contact Minerva CQ to request pricing.
Discuss connecting CRMs, knowledge bases, desktops, and voice, chat, or messaging channels.

Verdict

Choose Minerva CQ if agents need guidance across the stages of customer conversations and supervisors need real-time interaction insights. Its conversation support, QA, and training capabilities serve a broad contact-center workflow. Buyers should look elsewhere if they need a listed price or completed status for the security work marked in progress.

Questions

How much does Minerva CQ cost?

Minerva CQ is paid, with pricing available on request.

What can Minerva CQ do during a conversation?

It can provide dialogue suggestions, behavioral cues, surfaced knowledge, and adaptive workflows.

Which channels does it support?

Its API-first architecture is designed to integrate with voice, chat, and messaging channels.

What integrations are named?

The homepage displays Talkdesk, Zendesk, Salesforce, and Genesys logos among its trusted brands.

What security work does Minerva CQ describe?

It conducts an annual independent SOC 2 Type 2 audit. GDPR support, HITRUST, and ISO 27001:2022 are in progress, and third-party penetration testing is ongoing.

Facts from Minerva CQ's own pages

Adaptive workflows: During a conversation, the surfaced workflow adapts in real time to what is being said. · minervacq.com, 8 Oct 2026
After conversations: It provides auto-summaries, passive NPS and CSAT, key actions, and identified training opportunities after interactions. · minervacq.com, 8 Oct 2026
Before conversations: The product pulls and parses omnichannel data from multiple sources in real time and surfaces context to agents. · minervacq.com, 8 Oct 2026
Channels and architecture: The product page says its API-first architecture is designed to integrate with CRMs, knowledge bases, desktops, and voice, chat, and messaging channels. · minervacq.com, 8 Oct 2026
Deployment: The solutions page claims its industry-specific LLMs can accelerate deployment times by 80%. · minervacq.com, 8 Oct 2026
Headquarters: The contact page lists an address at 440 North Wolfe Road, Sunnyvale, CA 94086. · minervacq.com, 8 Oct 2026
Industries: The solutions page lists eMobility, energy, communications, and healthcare as verticals it serves. · minervacq.com, 8 Oct 2026
Integration architecture: Minerva CQ says its API-first architecture supports integration with CRMs, knowledge bases, desktops, and voice, chat, and messaging channels. · minervacq.com, 8 Oct 2026
Intended users: The product pages describe use by contact-center agents, team leads, supervisors, and service technicians. · minervacq.com, 8 Oct 2026
Live guidance: During conversations, it provides adaptive workflows, dialogue suggestions, behavioral cues, and knowledge surfacing. · minervacq.com, 8 Oct 2026
Monitoring: Team leads and supervisors can view real-time interaction insights and key metrics across channels, according to the product page. · minervacq.com, 8 Oct 2026
Named integrations: The homepage displays logos for Talkdesk, Zendesk, Salesforce, and Genesys among its trusted brands. · minervacq.com, 8 Oct 2026
Penetration testing: The security page describes third-party penetration testing as ongoing. · minervacq.com, 8 Oct 2026
Product: Minerva CQ describes itself as an AI copilot that guides agents during customer conversations. · minervacq.com, 8 Oct 2026
Quality and training: Minerva CQ says it automates quality assurance, monitors compliance, detects agent knowledge gaps and interaction complexity, and recommends relevant training. · minervacq.com, 8 Oct 2026
Real-time assistance: Assist coaches agents in voice, chat, or messaging with dialogue suggestions, behavioral cues, and surfaced knowledge. · minervacq.com, 8 Oct 2026
Security: Minerva CQ says it conducts an annual SOC 2 Type 2 audit by an independent third party. · minervacq.com, 8 Oct 2026
Security audit: The security page says Minerva CQ conducts an annual SOC 2 Type 2 audit by an independent third party. · minervacq.com, 8 Oct 2026
Security status: The security page labels GDPR support, HITRUST, and ISO 27001:2022 as in progress. · minervacq.com, 8 Oct 2026
Security work in progress: The security page marks GDPR support, HITRUST, and ISO 27001:2022 as in progress. · minervacq.com, 8 Oct 2026
Supervisor monitoring: Monitoring gives team leads and supervisors real-time insights into agent interactions and key metrics across channels. · minervacq.com, 8 Oct 2026
Support: The support page links to customer support and a knowledge base. · minervacq.com, 8 Oct 2026
Training and QA: Training automates quality assurance, monitors compliance, detects knowledge gaps and interaction complexity, and recommends relevant training. · minervacq.com, 8 Oct 2026

Where Minerva CQ stands on Freedom251

Agent Assist Software#17 of 24