Feelingstream

Feelingstream is ranked #2 of 34 in call center speech analytics software on Freedom251. It runs on API, macOS, Self-hosted, Web, Windows.

Compared on call center speech analytics software

Sentiment analysis: Yes
Compliance monitoring: Yes

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Feelingstream

Conversation analytics: Feelingstream analyses calls, chats and emails to produce actionable insights and guide agents in real time.
Speech transcription: Its multilingual speech recognition transcribes spontaneous calls and can separate speakers when they are recorded on separate channels.
Quality scoring: The platform automatically scores every call, chat and email against an organisation’s scorecard.
Agent guidance: Agent Assist provides live answers, next steps and reminders, while the agent remains in control of the conversation.
Integrations: The integrations page lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure and AWS.
Supported users: Feelingstream describes use cases for contact-centre and CX leaders, quality and compliance teams, sales leaders, operations and BI teams, and agents.
Security: Feelingstream states that it operates ISO 27001-certified information-security processes and keeps EU data in the EU.
Data protection: The platform can mask personally identifiable information in both text and audio, and supports on-premises or closed-cloud deployment.
Support and onboarding: Feelingstream says its team supports integration setup and provides onboarding sessions.
Availability: The Agent Assist page describes access through a browser or a managed desktop app for macOS and Windows.
Company history: The company’s story says its founder began developing the solution in 2015 after seeking a way to categorise customer contacts at Bigbank Group.
Product: Feelingstream analyzes calls, chats, and emails and guides agents during live conversations.
Features: The platform offers multilingual speech-to-text, call summaries, automatic quality scoring, sales monitoring, agent assist, and a knowledge base agent.
Coverage: The company says it supports 40+ languages and reports 98.6% transcription accuracy.

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Where it ranks on Freedom251

Best Call Center Speech Analytics Software in 2026#2 of 34
Best Speech Analytics Software in 2026#7 of 32
Best Agent Assist Software in 2026#4 of 25

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Sources

feelingstream.com· checked 3 Oct 2026
feelingstream.com/product/speech-to-text· checked 3 Oct 2026
feelingstream.com/use-cases· checked 3 Oct 2026
feelingstream.com/product/agent-assist· checked 3 Oct 2026
feelingstream.com/integrations· checked 3 Oct 2026
feelingstream.com/product/data-security· checked 3 Oct 2026
feelingstream.com/about· checked 3 Oct 2026
feelingstream.com/faq· checked 4 Oct 2026
feelingstream.com/how-it-works· checked 4 Oct 2026
feelingstream.com/jobs· checked 4 Oct 2026