Side by side
8x8 Contact Center vs Feelingstream
Both stand on agent assist software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Paid AndroidAPIiPhone+3
8x8 Contact Center combines omnichannel interaction tools with workforce features, APIs, and CRM integrations. Pricing is custom, so prospective customers need to contact sales for a quote.
Visit 8x8 Contact Center
Paid APIMacSelf-hosted+2
Feelingstream brings conversation analysis, quality scoring, transcription, and live agent guidance into one platform. Its listed deployment options and data controls may matter to organizations evaluating where customer information is handled.
Visit FeelingstreamThe facts
| 8x8 Contact Center | Feelingstream | |
|---|---|---|
| Free plan | No | Not published |
| Open source | Not published | Not published |
| Runs on | Android, API, iPhone, Mac, Web, Windows | API, Mac, Self-hosted, Web, Windows |
| Lowest paid plan | Free or on request | Not published |
| Plans published | 1 | None |
| Maker | Not published | Not published |
| Website | 8x8.com | feelingstream.com |
| On agent assist software | #2 of 24 | #6 of 24 |
8x8 Contact Center: what it does well
- Supports voice, chat, email, SMS, RCS, video, and social
- Includes inbound calling, outbound dialing, and IVR
- Offers forecasting, scheduling, and workforce tracking
- Out-of-the-box integrations include Salesforce and Zendesk
- Phone support is available Monday through Saturday
What to know first
- No free plan is listed
- Pricing requires a sales quote
- Phone support hours are Monday through Saturday, 6am–6pm PT
Feelingstream: what it does well
- Analyzes calls, chats, and emails.
- Supports transcription in more than 40 languages.
- Scores interactions against an organization’s scorecard.
- Can mask personal information in text and audio.
- Offers on-premises and closed-cloud deployment.
What to know first
- Pricing is available only on request.
- No listed iOS or Android platform.
- Some integrations may require setup and onboarding support.
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