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CTM Conversation Intelligence
What CTM Conversation Intelligence is
CTM Conversation Intelligence applies AI-powered call analysis to help sales and marketing teams understand customer needs and use conversation data. Teams can listen to recordings, read transcripts, or have AI analyze conversations. Custom prompts can analyze transcriptions, while sentiment analysis can help identify ideal audiences and low-quality conversations. Calls can be tagged and scored automatically to report on lead quality and team performance beyond call volume.
Live Conversations provides transcripts during active calls and chats, and Whisper lets a coach privately guide an agent. The product also describes workflows that use AI call scores as Google Ads conversions, trigger voicemail follow-up, or send off-script calls to managers. Marketing Pro includes conversation intelligence, custom AskAI call analysis, and 3,000 transcribed minutes; it costs $179 a month, billed monthly. Listed integrations include HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong. CTM supports Android, iOS, web, and API access, and has no free plan.
Who it suits
It suits sales and marketing teams seeking call transcripts, AI analysis, scoring, or live coaching. Teams wanting custom AskAI analysis can consider Marketing Pro, which includes 3,000 transcribed minutes.
What it does well
- Analyzes recordings and transcripts with customizable prompts.
- Automatically tags and scores calls.
- Live transcripts cover active calls and chats.
- Whisper supports private coach guidance.
- Integrations include Salesforce, HubSpot, Zoom, and Gong.
What to know first
- No free plan is listed.
- Marketing Pro costs $179 a month, billed monthly.
- Marketing Pro includes 3,000 transcribed minutes.
- Live phone and chat support is limited to Marketing Pro and Sales Engage.
Limits
Marketing Pro includes 3,000 transcribed minutes. Marketing Lite also includes 3,000 minutes, while Marketing Pro adds custom AI call analysis and enhanced security and HIPAA/GDPR compliance. Sales Engage includes 3,000 transcribed minutes with AskAI Summaries.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Marketing Pro | monthly · Unlimited users · 3,000 transcribed minutes included · Custom AI call analysis with AskAI · Enhanced security and HIPAA/GDPR compliance | $179 a month |
| Enterprise | yearly · Volume-based pricing · Dedicated account management · Up to 20 hours each year of included professional services | $1,999 a month |
| Sales Engage | monthly · Unlimited users · 3,000 transcribed minutes with AskAI Summaries included · Dynamic call scripts and live coaching tools | $329 a month |
| Marketing Lite | monthly · Unlimited users · Standard call recording, forwarding, and IVR routing · 3,000 transcribed minutes included | $79 a month |
As ctm.com lists them, read 2 Oct 2026. The maker's own page has the final word.
Getting started
- Open the CTM Conversation Intelligence website.
- Choose a plan; Marketing Pro includes conversation intelligence and custom AskAI call analysis.
- Use the service on Android, iOS, or web, or access it through the API.
- Connect listed services such as HubSpot, Salesforce, Zoom, or Calendly as needed.
Verdict
CTM Conversation Intelligence combines call analysis and scoring with live transcripts and coaching tools. Compare the plan’s included minutes and support availability with your team’s needs.
Questions
Is there a free plan?
No. CTM Conversation Intelligence is offered as a paid product.
Which plan includes Conversation Intelligence?
Marketing Pro includes conversation intelligence, custom AskAI call analysis, and 3,000 transcribed minutes. It costs $179 a month, billed monthly.
What other plans are listed?
Marketing Lite costs $79 a month and Sales Engage costs $329 a month, both billed monthly. Enterprise costs $1,999 a month, billed yearly, with volume-based pricing.
Which platforms does it support?
The listed platforms are Android, iOS, web, and API.
What integrations are listed?
Integrations across plans include HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong.
What security and compliance does CTM describe?
CTM says it uses TLS encryption and encrypted volumes for call data. It also describes a SOC 2 Type 2 attestation and HIPAA/HITECH and GDPR compliance programs.
Facts from CTM Conversation Intelligence's own pages
- AI analysis
- Customizable prompts analyze transcriptions, and sentiment analysis can help identify ideal audiences and low-quality conversations. · ctm.com, 2 Oct 2026
- Automation
- The product page describes using AI call scores as Google Ads conversions, triggering voicemail follow-up, and escalating off-script calls to managers. · ctm.com, 2 Oct 2026
- Call scoring
- Calls can be automatically tagged and scored to report on lead quality and team performance beyond call volume. · ctm.com, 2 Oct 2026
- Company
- CTM says Laure and Todd Fisher founded the company in 2011 and remain involved in its daily operations. · ctm.com, 2 Oct 2026
- Compliance
- CTM says its platform has a SOC 2 Type 2 attestation and describes HIPAA/HITECH and GDPR compliance programs. · ctm.com, 2 Oct 2026
- Founded
- 2011 · ctm.com, 28 Sept 2026
- Headquarters
- Millersville, Maryland, United States · ctm.com, 28 Sept 2026
- Integrations
- The pricing page lists integrations including HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong across its plans. · ctm.com, 2 Oct 2026
- Live coaching
- Live Conversations provides live transcripts for active calls and chats, and Whisper lets a coach privately guide an agent. · ctm.com, 2 Oct 2026
- Mobile app
- CTM Phone is described as a mobile softphone for calls, chat, and SMS, and its app page links to a mobile app. · ctm.com, 2 Oct 2026
- Plan availability
- The pricing page describes Marketing Pro as including conversation intelligence, custom AskAI call analysis, and 3,000 transcribed minutes. · ctm.com, 2 Oct 2026
- Product purpose
- Conversation Intelligence uses AI-powered call analysis to uncover customer needs and help sales and marketing teams use conversation data. · ctm.com, 2 Oct 2026
- Recordings and transcripts
- Teams can listen to call recordings, read call transcriptions, or use AI to analyze conversations. · ctm.com, 2 Oct 2026
- Security
- CTM says it encrypts its platform using TLS and stores recordings, transcriptions, logs, and other call data on encrypted volumes. · ctm.com, 2 Oct 2026
- Support
- CTM says all customers have 24/7 access to its support hub and ticketing system, while live phone and chat support is available on Marketing Pro and Sales Engage. · ctm.com, 2 Oct 2026
Where CTM Conversation Intelligence stands on Freedom251
- Speech Analytics Software#5 of 30